ASHLEY FURNITURE HOMESTORE

We bought the furniture on July 4th , 2015.  We said we would wait a couple of weeks for all the pieces to come in at one time and then have them all delivered.  We waited another week because some of the pieces weren't available.  Then finally we said bring the pieces you have and we will wait on the rest.  We ordered a couch, two end tables and a coffee table.  Sounds simple right?????   We ordered the rocker/recliner loveseat.  The frame was bent.  They said they would bring a new one and the delivery man said that they did bring a new one but it would be easier for them to just replace one side instead of getting everything in and out of the door.  Okay.  Then they called and said our end table was ready at the warehouse and we had to pick it up or it would be another 99.00 for delivery.  (My son took the call and didn't know any better so he went and picked it up.)  At the warehouse they gave him a box that they literally dropped in the back of his pickup from the dock about 3 feet. So I called Ashley and they apologized again, (they are good at that) and asked them when they would send someone out to put the table together.  So we waited a couple of 3 days before that happened.  We have been promised a replacement for our cracked coffee table since July 4th.  It either gets to the warehouse "in pieces from the boat over here" or now today they delivered a white pine table that is totally different that ours.  I told them when they called yesterday that I can't have it delivered because no one would be there and they said they were sorry (told you they apologize a lot) but it was on their truck and they can't get it off.  I said I though I had 24 hours which would have been exactly 24 hours when they called.   No they couldn't do that.  My husband took off work to be home (loss of money) and then they bring the wrong table.  I called the manager" Kyle", and he assures me that my next purchase he will personally take care of me.  I said there will be no "next" purchase.  He apologized again said there wasn't anything else he could do as he talked to "everyone" and they said there was nothing he could do.  I am also contacting the BBB because this behavior is unacceptable and for a business this is terrible customer service.

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The showroom is beautiful. When we came in, a sales person came over right away, but didn't shadow us or try to pressure us into buying anything. Found a great deal on a leather sectional. Impressive selection of area rugs. Check out was quick and the sales person carried our rug out for us.