Frank H Monroe Heating & Cooling

Great!!! Would hire again for sure.

Service, price and professionalism was excellent.

They were very friendly and cleaned up all of the mess afterwards. They explained the new thermostat and ask if we had any questions. We would highly recommend them to any one. We were very impressed with the installer Dennis and his crew. Great company!!

had to call another service company who came out within the hour and fixed the problem.

.I contacted Frank Monroe Heating and Cooling and talked with Steve to inquire about an estimate for a new heat pump. He setup an appointment with super fast response time and arrived on time for the appointment. He reviewed my existing indoor and outdoor units and went back to the office to work up some quotes. I asked for several different models to be quoted and he had them back to me by lunch time that afternoon. He pointed out a few things that were potentially causing lack of air flow with my existing unit and seemed very honest. After spending a few weeks trying to make a decision, I contacted Steve again to ask more questions and get more options. He provided me straight forward information and suggestions and was obviously not trying to up-sell me to make more money like some places do. I finally decided on a unit and arranged for installation that took place within a week based upon my availability. He helped arrange for financing as well since it was somewhat of a large unexpected purchase (due to locked up compressor on existing unit). The installers arrived on time for the appointment, were very courteous and informative when installing the unit. They also advised I had a leak in my lines that my prior HVAC maintenance company never mentioned. Installation for my home was complete within a day...even with having to make some adjustments as the new unit was larger than the previous in a small space. Within minutes of the new unit being installed and running I could already tell a huge difference in the airflow in my home. I received the paperwork from the office within a few days as well for the tax credit and a note that they submitted the paperwork for the Duke Energy rebate as well. I'm definitely happy with my choice and love the new unit!

When I called Thursday morning the gentleman was very friendly and helpful, great guy to talk too. Gave me a time the Tech would be by to check out the problem. Tech arrived as scheduled, performed the work and called me with the details. Tech was also friendly and courteous. My daughter was home at the time of maintenance, but she said he was very professional. Tech called me with the details and the cost, said I could call the office to pay or stop by. Later that day I called and spoke to a lady this time, very nice and personable. She said the Tech had not returned to the office with the invoice so she did not know the cost and I could not remember so I told her I would call back the next day, no problem. I cannot see how anyone would have a bad experience with this company. I have used them at least three times in the past year. Same as above each time. One time they came out to my daughters house because of a supposed A/C problem. Not really a problem with the A/C so they did not charge me. Great Company, Friendly people.

They did an outstanding job for us. They took care of everything and did it well. It was done perfectly. Apart from one particular problem we had with the compressor unit, which was of no fault of their own, it was just flawless. They did very high quality work. We spent about $7000 on that service. They were prompt, punctual and the work was just painless. They were very good and we couldn't have asked for anything better. We would absolutely use them again in the future.

I was sold a heat pump/air conditioner system for my modular home. Size was discussed with the salesman, who the the way is also the president of the company. This makes it very hard to complain to someone. We discussed the size of space involved and I was very clear in the fact that I didn't want something that would be an eyesore. He assured me that it would look nice. I was out of town and my husband was there during installation. After removing our unit the new until would fit so they left it with exposed pipes and freon lines. This is a sever safety issue. Upon returning I called the company and they promptly sent two people to my home the same day. The older gentleman agreed he would not want this in his home. They stated they would be back that afternoon or the next day at the latest to fix the situation. I heard nothing from them for 3 days.I called and was connected to the salesman/president and was rudely informed that his employees told my husband this was what it would look like and he was fine with it and his employees would NEVER lie. His employees stated that my husband who has never even built a dog house told them that he would frame in a door to cover the horrendous mess they left. I was also told no one ever complained when they did it this way. He had no answer as to why he failed to inform me when he was "selling" the unit to me that this was their NORM. I finally settled for 100. off the bill which equals approximately 10% of what it will cost to get a carpenter in to fix this mess. Regardless of their rating with the BBB or anyone else this is NOT a company I would recommend.

I have dealt with them for a very long time and have been pleased with them. They’re a very old, established and reliable firm, and their price is appropriate. I would rate them highly and would use them again in the future.

We decided to relocate the furnace and so we did not use them. Their quote was not the lowest. However, I was not comparing an apple to an apple at that point. People would give me different types of furnaces and the ones that they dealt with. I think he probably had a better quality furnace than some of the other quotes that I had got. I definitely do not have anything negative to say about them. I called them; they came by and gave me a quote. That was the end of it. After that we were not willing to do that expensive a job. I think they were a quality company. They were prompt and courteous with their response to my request. Their responsiveness was excellent. They were equipped in getting back to me with everything which I appreciated. As I recall, we scheduled the appointments for them to come by and it was timely. There was no delay or rescheduling. They were very professional. I will definitely call them for a quote in the future.

Our HVAC unit was not cooling sufficiently during extremely hot weather. I called Frank Monroe Htg and Cooling and spoke to the receptionist who was very friendly and she scheduled a service man for the next morning. The serviceman called the next morning to confirm that he would arrive at the scheduled time (which he did). He was very professional and checked for leaks and then started the process to defrost the system so he could service the unit. He returned later in the day at the time he promised and recharged the system after the system had defrosted . He kept the ticket open for 3 days in case another problem appeared. The invoice arrived 6 days after the service was performed. The above is an example of why I have used Frank Monroe Heating and Cooling for over 20 years. They are top notch!

THEY'RE JUST GREAT. THEY'RE HERE WHEN THEY'RE SUPPOSED TO BE. VERY PROFESSIONAL, THEY DON'T MAKE A MESS, THEY'RE JUST IN AND OUT. I FEEL LIKE THEY DO WHAT WE PAY THEM TO DO.

THIS IS A VERY OLD HOUSE AND HE CATERED TO WHAT I WANTED. HE TOOK OUT OUR OLD FURNACE AND PUT IN A WHOLE NEW UNIT, DUCT WORK AND WHATEVER ELSE IS NEEDED TO MAKE THE HEATING RUN. THEY WERE EXCELLENT FOR FRIENDLINESS, HE DID IT EXACTLY LIKE HE SAID HE WAS GOING TO DO IT.