Hoy Landscaping Inc
About us
Full service landscape contractor serving the Greater Chicagoland area. Currently accepting snow removal contracts for residential and commercial accounts.
Business highlights
Services we offer
Landscaping design, annuals, down lighting, driveways, groundcovers, hardscaping, landscape maintenance, lighting, ornamentals & shrubs, path lighting, patios, perennials, plantings, retention walls, shadowing, snow removal., up lighting, walkways
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
8% | ||
5% | ||
2% | ||
0% |
I have now also hired Hoy to do the mowing and lawn maintenance. I am very happy with their service. They have a large group and they go so fast they are done with mowing and edging in about 15 minutes on a double lot. The yard looks very nice. But for the great pruning experience with Jeff, I would not have thought of using Hoy for yard maintenance, but I am grateful to have someone so knowledgeable about plants taking care of our yard whenever we need it. You can trust Jeff with your plants and I recommend him highly.
"Hi Bertha: I'm sorry to hear about your disappointment in our lack of response. I can tell you that Aaron, our architect that is working on your project, was out of the office for two weeks in February for the birth of his daughter. I will speak with him today about your project and have him contact you. Sincerely, Tim Hesterman Owner"
If you want prompt service and competitive pricing, please contact Tim at Hoy Landscaping. You will not be disappointed!
came to our house. In fact, when I did not hear back from them, I called them in a few months and asked them why they never responded. The lady on the phone checked and called me later to inform me that the designer actually never prepared an estimate. She said that they will do it and will send it to me in a week or so. I never heard back from them. If they were not interested in the job, a simple email/phone would have been sufficient.
"[Member Name Removed]: I have looked into this review with Jeff Roberts and have discovered that he sent the proposal to you on June 15, three days after you posted your review. I am sorry that the proposal took a little longer than you were originally told it would. We try to provide a fast turn-around on proposals but as you can imagine, Spring is our busiest time of year. Jeff also told me that he has not heard back from you regarding the proposal he sent. Have you made a decision and if so, would you please be so kind as to give me some feedback. Sincerely, Tim Hesterman Owner"
I sent an email to the Company on 9/10/14 letting them know that I was aware of that general complaint and was hoping not to experience it. I then indicated what we wanted a quote for.
I got an email from the Company almost immediately, letting me know that so and so would be contacting me regarding this quote. So far, so good.
I then received an email from the actual person that was to provide the quote, great! He nicely asked if we wanted to be there for his visit or could he stop by anytime. I said anytime.
He then indicated that he would be by that day, or the following day.
I didn't hear from him right away. I followed up with an email on 9/11/14 asking if he had a chance to stop by, he indicated that he would be there at 11:30 the following day, 9/12/14
When we got home that evening, his business card was in our mailbox with a little note right on it that he had been there at 11:30 AM. Great. But there was no quote, which surprised me. We had already gotten another Landscaper to come out, he called us while at our house and gave us the quote right then and there.
Pulling of stumps really isn't a very complicated job, it's basically a timed job.
But I figured, OK, it's because we've been communicating by email, so I fully expected to get a quote by email.
I didn't received anything that day, so I followed up with another email early Saturday (9/13/14) stating that we were hoping to get the quote so that we could make the final decision quickly and have the job done quickly. In our heads, we gave him until Saturday evening.
Nothing.
We called the other guy on Saturday evening, and got the job done this morning (Monday) ! That's the kind of service everyone should provide.
The contractor who visited our home did not want to address our inquiries regarding ways to improve the landscape appeal of our home. We discussed the drainage and fall cleanup and were told to expect a quote in the near future. One week later, we still had not heard from the company. I reached out to them and provided my email address in case that would make follow-up easier. As of today, over 3 weeks later, we have not heard anything from this company. I am highly disappointed in the lack of responsiveness from this company, and disappointed given the other overall very positive reviews.
"[member name removed]: I am sorry for the delayed response in preparing the proposal. I just talked with Jim and he says that he will have the quote for you sometime early next week. Our work load has been very high this season which has led to this slow response. However, that is no excuse for a lack of communication on our part. Sincerely, Tim Hesterman Owner"
Licensing
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