AAA Movers

Wonderful - zero issues. The movers were professional, efficient, friendly and conversational, and patient. I plan to use AAA anytime I need the services in the future. Thank you!

I reached out to Angi for moving and Angi suggested several companies. One of them was AAA movers, which contacted me. Nate McCaleb called me, and we went over my moving needs for which he gave me an estimate and sent a copy of the estimate by mail on April 17th. I told him that as of then we were planning to move on May 1st, however, the buyers are waiting for clear to close from the bank and therefore, the exact date and time will have to be worked out later to which Nate agreed. He asked for a $50 refundable deposit to which I agreed and gave my credit card number. My buyer's attorney reached out to my attorney on April 23 and asked for an extension of the closing date as the bank had not yet cleared to close. My attorney responded on April 29 and offered an extension to close till May 8th. Shortly after that I called Nate and told him about the situation, and he said do not worry and just let me know when you are ready to move, and I will take care of it. To my surprise I received a text message on April 29th at 9.27AM indicating that the crew will arrive in 27 minutes at my place. I immediately called 224-281-5171 and informed the gentleman who answered the phone that there is a misunderstanding, and I told him that I had informed Nate several days earlier that we cannot move until the buyer's financing is firmed up and we have a firm date for closing. To that the gentleman said he will let Nate know. Few minutes later, I received another text message indicating that the crew has arrived at my home. Few minutes later I received notification indicating that my credit card was charged $474.27. I never authorized this transaction, and the company took the liberty to use the credit card information Nate had gathered for the $50 deposit to charge a total of $524.27 on April 17th itself. To say the least Nate was misleading because he never indicated that he would charge $524,27 on my card instead of $50 deposit I just noticed in their cost estimate, that "If your move is cancelled within 48 hours of the move date, it will be subjected to a 2 hour minimum charge." I never cancelled the move, but I was waiting to reschedule the move with Nate (with whom I had discussed about rescheduling the move to another date) pending closing on my house! As soon as I saw the notification, I called Nate and pleaded with him to do the right thing and reverse the charges and told him that if he does the right thing, I will work him to complete the move. After going back and forth about the estimate he had sent which I never signed and did not review until few minutes ago, he said he will talk to his manager and try his best to reverse the charges and get back to me. Since I did not hear from him for couple of days, I tried to reach him several times and he does not answer my call. II recognize that sometimes there is miscommunication or lack of communication, and my experience may have been accidental. However, I do not believe it is fair to charge me for perhaps a mistake that resulted from internal company miscommunication. Moreover, their I would like a refund of my deposit of $50 and the subsequent charge of $474.27 for a total of $524.27.

Everything went smoothly, the movers were hard workers and professionals.

Great, the crew was terrific 10/10 on everything!

Great job! I would definitely recommend!