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"They do AMAZING work. Efficient and the project was exactly as I requested."

"I had a disappointing experience with Sprinklawn for their lawn irrigation services. Here's what happened: The crew arrived late for the first appointment, which was supposed to be done in 30 minutes to an hour. They couldn’t force air out of two zones because they didn’t have the right tools or enough time. The technician said someone would have to come back later to fix it. On the second visit, the team tried again, but still couldn’t find the valves. Instead, they hooked the pressure to a sprinkler head, which isn’t the right way to do it. This crew came 20 minutes early and spent less than 20 minutes on the job. They said they were too busy and would need to finish it in the spring. After they left, I noticed a sprinkler head in my yard was broken. I had replaced that head less than two years ago, so I think it broke during their work. When I told the technicians my concerns, they just said they didn’t have enough time. When I called customer service, they gave me the owner’s number. The owner, Gary, was very matter-of-fact and said the way they handled it was the only option because my system is old. My main concerns are: Sprinklawn doesn’t seem to fix problems correctly the first time. Their process seems to add extra stress to my irrigation system, causing more issues later. Customer service is poor. They didn’t even offer a credit for the sprinkler head they broke. I won’t use Sprinklawn again because of the poor service and lack of care. I gave two stars because they have been good at repairs in the past when they had enough time and the right tools. But this experience was very frustrating."

"Steve is kind of like a bumbling used car salesman. He talks and talks, making promises he does not follow thru on. If you give him an hour for an appointment, plan on two. Plan on lots of stories. We hired Steve for some patio and landscape work in 2018 after talking with a half dozen or so contractors. We selected Steve because he had vision. We gave him some creative space and asked what he would do. He drew up some plans and a quote. We decided to go for it. When Steve and crew planted our landscape items in October, some of them looked dead on arrival. Steve assured us the plants would come back in the spring, and if they didn't, he would replace them. They didn't and he wont return phone calls or texts. (It is now mid June, calls began in April) He also said he would bring more dirt for a grade issue. He didn't. While on site, the crew took existing landscape stones that I had to ask to be returned. I don't think they were the same stones... they definitely don't look the same. Our work was in the back yard, these stones were not. We misjudged our measurements and had extra trees planted in a different location because they wouldn't fit (and Steve couldn't take them back). They didn't make it thru the winter because they don't like dog urine-- something I feel like Steve should've recommended against their location with our pets (we specifically asked about items that were dog friendly AND he met the dogs). It seems as if there is little communication between Steve and "the office" (his wife, Brenda) or they use this as a good cop/bad cop routine? Steve stated he could work out some financing for the last 3rd of our bill, but we were able to pay in full without financing. We had some extra deck work done outside the original bid. This last work was less than 1/10th of our total bill, yet Brenda called relentlessly for the payment. The first time she called we hadn't even received a statement yet! When we called them out for this behavior, we fell out of favor and stopped getting returned calls. So, no replacements for 5 or 6 dead plants, no dirt to fix the grade up to the patio. The work was fine, but service after the sale is non-existent. Please don't reply to this message, just return my calls!"