Stivers Ford Lincoln

Auto Service, Auto Sales, Auto Accessories,

About us

We are a locally owned family operated Ford Lincoln dealer, selling new and pre owned vehicles, in operation since 1980. Voted Best Auto Dealer Domestic for 2013, 2014, 2015, 2016, 2017 and 2018. Our service and parts departments are open until midnight, Monday -Friday. We have 12 Senior Master and Diesel Ford Certified technicians. We have an all makes and models Quicklane Service and Tire Center that is open 6 days a week, including evenings and Saturdays. Our all makes Collision Center guarantees our work for as long as you own your vehicle. Additional service hours: Mon-Fri 7:00 AM-12:00 AM

Business highlights

45 years of trusted experience

Services we offer

New & used auto sales & service. Collision services. Tires. Brakes. Oil changes. Maintenance.

Services we don't offer

Towing. Glass replacement.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.953 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
4%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 53 reviews

Jay W.
06/2017
5.0
auto repair
  + -1 more
Great - They always do great work.
Description of Work: Warranty Work on Adaptive Steering

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill C.
10/2016
5.0
auto repair, car sales
  + 0 more
Went very well
Description of Work: Bought a new car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Bradley R.
05/2016
3.0
car accessories
  + -1 more
unknown
Description of Work: I paid over $8000 for service on my vehicle,and just really wasn't pleased with the results. I had issues that were not present the day my vehicle went in but were present after the service was performed and they would not remedy the issues without charging me for them. Was just frustrated that I would spend $8000 for things to be fixed and obviously I would have just had them fix these other things at the same time but they weren't there till AFTER they did the services on my vehicle. Very disappointed.
Rating CategoryRating out of 5

Response from Stivers Ford Lincoln
[Member Name Removed], we do apologize for not responding to your concerns better and in a more timely fashion. We would like to credit $200 to your Owner Advantage Account to take care of any future maintenance your vehicle may require.

Greg R.
05/2016
5.0
.
Description of Work: Traded in used truck for a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wiley H.
04/2016
5.0
car sales
  + -1 more
Excellent service by Rucey
Description of Work: Bought a Lincoln MKX

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Richard C.
03/2016
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Leon J.
02/2016
5.0
auto repair
  + -1 more
All problems were fixed.
Description of Work: Replaced selector lever assembly. Reprogrammed liftgate module.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Clifford H.
01/2016
5.0
auto repair
  + -1 more
Great.
Description of Work: Change oil & service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marc P.
11/2015
5.0
car sales
  + -1 more
.
Description of Work: Purchase vehicle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Lora S.
11/2015
5.0
car sales
  + -1 more
Great treatment!
Description of Work: Warrenty work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Norrine H.
11/2015
5.0
car accessories
  + -1 more
Excellent.
Description of Work: Spray in bed-liner, put on bed cover, mudflaps & bug deflection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Sharon S.
09/2015
5.0
auto body repair
  + -1 more
.
Description of Work: Bought new car, demonstrator model. When we got ot home, we realized it had a dent by the handle on back gate ( explorer). They fixed it immediately.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Justin L.
06/2015
5.0
auto repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chad T.
06/2015
2.0
auto repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Stivers Ford Lincoln
[Member Name Removed], we would like to talk to you about your review. You indicate that you would hire us again, but have given us an overall score of "D". We would like to address any dissatisfaction with your experience here at Stivers. Please contact Brian Benson at 515 987 3697, or [email protected]. Thank you.

Jerry L.
10/2014
5.0
auto repair
  + -1 more
They performed the recall first, and then moved it to the service AMA. Completed everything within two hours.
Description of Work: They completed recall service and they performed routine maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janice S.
09/2014
5.0
auto body repair, auto repair
  + 0 more
Recently moved to area from out-of-state and needed service on a 2005 Mustang. Initial service performed and repair scheduled promptly. While this is huge dealership everyone I had contact with were professional, friendly and courteous.
Description of Work: Oil change, air filter, new turn light. Also replaced part underneath front bumper.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$284

Julie J.
09/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: Recall work

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timmy W.
08/2014
5.0
car sales
  + -1 more
Salesman, Dave Frontzen, was very helpful when ordering the pick up I wanted. He didn't try to sell me what they had on the lot. After I purchased my pickup, the General Manager Scott Politte, personally thanked me. That meant a lot to me.
Description of Work: Purchased a new F150 pick up truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39,000

Dorothy A F.
08/2014
5.0
auto body repair, auto repair
  + 0 more
Stivers has been working for about 2 weeks now on possibly fixing my vehicle. They have been in contact with my insurance company and me during the entire process. Unfortunately my insurance deemed the vehicle totalled but I still really appreciate Stivers assistance. Both Anthony and Wes are wonderful. No matter what sort of help I need, Stivers is always there for me.
Description of Work: I hit a deer on the 26th and had my vehicle taken to Stivers for repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Earline V.
06/2014
5.0
auto repair, car accessories
  + 0 more
Roger received my car then made me comfortable in waiting room until work completed as explained in a previous visit. Work completed in an acceptable time. No problems with window at this time.
Description of Work: Replaced right rear window runs. Completed multi point inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$361.47

Eloise W.
06/2014
5.0
car tires
  + -1 more
Check in with bad tire. They fixed it, said was lucky didn't have to buy new one.
Description of Work: They fix my tire!!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$32,000

Heather B.
04/2014
5.0
car sales
  + -1 more
When we went to this dealer we were ready to buy we just were not sure what car we wanted. The salesman that helped us was spencer. He did not pressure us into a vehicle we didn't need and did not try to make us spend more than our set budget. He did steer us in the right direction to help us find the vehicle that fit our family. It's really more my experience with spencer than the dealership. We will be returning to do business with him. He was fantastic!
Description of Work: Bought new car 2014 ford escape

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Abbey B.
10/2013
5.0
auto repair, car sales
  + 0 more
My car-buying experience at Stivers was better than I'd dealt with anywhere to-date. The salesman was willing to negotiate to knock a bit off of the asking price, so I drove away with a nice-looking car with under 80,000 miles that cost $6,000 (taxes included). The purchasing process was easy (especially since this time around I wasn't looking to finance) and the car has proven to be in tip-top shape (all work the dealership had done on it after they accepted it as a trade-in was documented and they passed along a copy of that paperwork for my records, which I also appreciated). I've met a few of the men who work in the service department and know how hard they work to provide quality service. What car servicing and repairs we can't manage at home I intend to have Stivers Ford tend to. A+ rating in my book.
Description of Work: My last visit to Stivers Ford was to purchase a used car to replace my Hyundai that had recently been wrecked. But in the past I've also had my car worked on in their repair shop. All led to positive experiences.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Dennis T.
09/2013
5.0
auto repair
  + -1 more
Stivers knows I have a disability and they are kind enough to pick upo my car sometimes when it needs service and deliver it when it is done. Their service manager Roger Martin has always taken great care to explain things to me and to not do anything that did not need to be done. Likewise, if something needed to be done, he told me and they did it right.Everything is always without any problems and the car is returned clean and promptly.
Description of Work: Remove snow tires and mount regular tires. Checked fluids and 30 other things to be sure all was in good shape.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

DOROTHY M.
08/2013
5.0
auto repair
  + -1 more
I bought my car from them. I have kept going back there for oil changes. They are very personable.
Description of Work: I take my vehicle to Stivers Ford for service. I went there last for an oil change. I took my vehicle there this month because I am going on a vacation and wanted it to be checked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34
    • 1
    • 2(current)
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Contact information

1450 E Hickman Rd, Waukee, IA 50263

http://www.stiversfordia.com

Service hours

Monday:
7:00 AM - 11:59 PM
Tuesday:
7:00 AM - 11:59 PM
Wednesday:
7:00 AM - 11:59 PM
Thursday:
7:00 AM - 11:59 PM
Friday:
7:00 AM - 11:59 PM
Saturday:
7:30 AM - 6:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Trade License Number
352
Trade License Locale
Iowa
Trade License Authority
Department of Transportation
Trade License Expiration
12/31/2017
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
Auto Sales,
Auto Accessories,
Auto Tires,
Auto Body Work,
Lead Testing & Removal,
Ticket Broker Service,
Auto Transmission,
Auto Painting

FAQ

Stivers Ford Lincoln is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 11:59 PM

Tuesday: 7:00 AM - 11:59 PM

Wednesday: 7:00 AM - 11:59 PM

Thursday: 7:00 AM - 11:59 PM

Friday: 7:00 AM - 11:59 PM

Saturday: 7:30 AM - 6:00 PM

Stivers Ford Lincoln accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stivers Ford Lincoln offers free project estimates.
No, Stivers Ford Lincoln does not offer eco-friendly accreditations.
No, Stivers Ford Lincoln does not offer a senior discount.
No, Stivers Ford Lincoln does not offer emergency services.
Yes, Stivers Ford Lincoln offers warranties.
Stivers Ford Lincoln offers the following services: New & used auto sales & service. Collision services. Tires. Brakes. Oil changes. Maintenance.
Towing. Glass replacement.

Contact information

1450 E Hickman Rd, Waukee, IA 50263

http://www.stiversfordia.com

Service hours

Monday:
7:00 AM - 11:59 PM
Tuesday:
7:00 AM - 11:59 PM
Wednesday:
7:00 AM - 11:59 PM
Thursday:
7:00 AM - 11:59 PM
Friday:
7:00 AM - 11:59 PM
Saturday:
7:30 AM - 6:00 PM