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The on-site manager of the pack out and move left before all items were inventoried. There were dozens of items that never received an inventory number and, consequently, items on the receiving end were missing. The site of origin team leads was constantly arguing and the packing was extended...

Phil and his crew rearranged their current jobs to ensure that our floors were refinished in time to get the painting done before our move-in date. We also asked them to remove all the baseboards and quarter round - which was good thing because then we could see how poorly the flooring had been...

Said accepted credit cards.... but on the day of tree removal they suddenly couldn't accept them. Had to use savings to pay for it. (was inconvenient) Also kept the medium size logs that would have been great for my fireplace.... gave me big ones that need to be split. (I am a senior woman...

I had gone without water for two weeks, because the plumbers' businesses in my county did not come when they promised, nor would they return calls, nor say why they didn't want the job, nor give any other professional response. But Mike came within hours of my call, from the next county over. ...

Tom arrived to do an estimate when he said he would and he was polite and professional. He made it clear that he might not get to my job for weeks because of a backlog of work. I was fine with that. He didn't give me a specific date when the tree would be cut down. In fact, he just showed up one...