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"Last year 2 people did this same job in one hour. Three people came today and tried to stretch the time out to two hours. Yes it's nice and clean but I will not hire them again."

"Quick to schedule me and good quality of work. UPDATE 8/23/22: Our experience with this company will sound outrageous to any decent human being. We hired them to install a range hood in September 2021. They showed up and did a good job installing it for us. Then they suggested we also install a vent cover which they could make it for us for $200. We thought it would be nice to cover the vent so we agreed and paid them to bring it to us later. Then things started to escalate from here. They promised to drop it off on Oct 6, DID NOT show up. Then on Nov 1, my husband contacted them, they promised to drop it off the second day, DID NOT show up. My husband contacted them three times in December (Dec 1, 16, and 17), and they replied on Dec 17 saying that they would bring it on the 24th, DID NOT show up. Contacted them again on Dec 30, said they would come, DID NOT show up. Ever since then, they stopped replying to our messages. We texted them at least once a month, with NO RESPONSES AT ALL. Yesterday (August 23, 2022), I called them and someone picked up. I confronted them and they told me they NEVER came to where I live to do any job! This is completely unprofessional and outrageous. We gave them the benefit of the doubt but they failed us over and over again. They either deliberately lied to us or they intentionally stole from us! It is disgusting! Today is August 23, 2022. we called them and an automated voice said, this number has a caller restriction which prevents us from calling them!!! We tried to be as civilized as we can but this is beyond unacceptable. If this is how they do business with everyone, then they will be out of business in no time! We will expose them on every platform they are on so no one else will fall for their despicable act!"

"They returned old carpets to a very acceptable level, even on the stairs. It was a busy time of the year for Steamway so we did have to wait close to 3 weeks to have them cleaned so plan ahead. The two Professional cleaners were friendly and worked quickly. It took about 4 hours. It takes a lot of work to get as much as you can off the carpets but it is worth it especially in the closets."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"