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The Dump Pumper, LLC
Sewer Main Clearing, Septic Tank Cleaning or Pump Out, Commercial Septic Tank Cleaning or Pump Out,
About us
The Dump Pumper is a family owned and operated company that has built up a great reputation for outstanding septic tank pumping, dependable and affordable prices. Our professional technicians truly care about the health and safety of your home and family, which motivates us to strive for excellence in all we do. We take a great deal of pride in the quality of our work, and you can count on us to go the extra mile in order to ensure your complete customer satisfaction. We're fully licensed and insured for your protection, and our experienced team has the knowledge and skills to take on even the most difficult of repair or replacement challenges. From septic system pumping, to all of your Septic needs, no job is too big or too small for our talented team. Emergencies can strike at any time of the day or night, but we at The DUMP PUMPER are always ready for action. We're dedicated to providing outstanding septic tank services 24 hours a day, 7 days a week.
Business highlights
Emergency services offered
7 years of experience
Services we offer
Absorption Field Service and Install, Septic Tank Pumping Cleaning and Install, Sewer Line Hydo Jetting, Sewer and Septic Camera Inspection
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7141 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 8% | ||
| 1% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 141 reviews
David M.
Jul 2024
Septic Tank Cleaning or Pump Out
Barry and Pop Norton were very professional, knowledgeable, and prompt. They arrived on time and completed the work quickly. They were courteous and professional. They left everything as they found it and you could barely tell they were here. Highly recommend and will definitely call them for future projects.
LAURIE J.
Oct 2023
Septic Tank Cleaning or Pump Out
Terrible customer service. Actually, non-existent customer service. We inherited a home with a septic tank and the toilets wouldn't flush properly. We called this company because they had emptied the septic tank around 2 years prior. I explained the problem to the person who took my call. She told me they would check for clogs before proceeding with emptying the tank again. After 2 scheduling issues, the crew beat us to the property and was emptying the tank. I flushed the toilets, but as I told the person who initially took my call and the crew preforming the work, it took a few flushes before the toilets clogged. The crew left and sure enough, the toilets stopped flushing. I immediately called and explained that we still had problems only to be told that it would be a minimum of $1000 for them to come back and check things. The head crew person immediately said we MUST have a clogged under the slab. I was honestly shocked and dumbfounded at the attitude. Additionally, we were quoted $350, but were charged close to $100 more. No way we would give them another dime, so I went to home depot. Bought a product specifically for septic tank clogs for around $20 and boom....no more problems. I absolutely DO NOT recommend Dump Pumper!
Response from The Dump Pumper, LLC
"We are very sorry to hear of your bad experience with us, but wanted to respond back to clear up a few incorrect details you provided seeing as we performed the work for you in June, and you waited almost 4 months to give us a bad review on two different platforms. 1. Our first conversation I explained we could just check the clogs and it would be a $187.00 service call fee which would be waived if we performed the work. The first step would have been to camera the line, which you declined, and asked us to pump. Which I know is accurate because I would have only sent the service truck, not the service truck accompanied by the pump truck. 2. The rescheduling was on our end as I overbooked us on your first appointment, and called you immediately to reschedule since it was an error on my part. 3. The extra almost $100.00 you were charged was $75.00 for excessive solids in your tank when we pumped it, which I explained when I booked the job, because we try to give all our customers our prices up front so they don't feel as if we are adding on extra charges once we arrive. 4.We also would never pump a tank without consent from the customer, which you gave the go ahead to me via phone when you were still on your way as you were running late to the appointment we had previously agreed upon. 5.My guys are also trained to make sure the home is draining before they leave when they are dealing with a back up situation, so they would not have closed the tank back up if it was not draining without your consent. 6. Next when you called our office back again to explain you were not flushing you were told that it could be a clog in the slab since the home was draining when we left, and we would have to start with running the camera which would be an extra charge, and if it was the slab we would have to cut into the slab, and fix the problem. It could get costly, but I did not tell you it would be over $1000.00 as I would not quote something blindly until we ran the camera to know what kind of problem we were dealing with. 7. Your inlet baffle is still not repaired, which we called for the first time we went out to the property in 2021. This could be a lot of your problems, but you refused to fix it as well. 8. Lastly, the customer service that you say is nonexistent seems hardly true either as I can recall 3-4 different conversations we had together. Which were all great conversations until you received news you did not want. Labor, and septic issues are not free and we do have to charge to fix things in order to stay in business. We are very glad your $20.00 part fixed the problem, and sincerely hope it stays fixed, and the problem does not cause you or your home any more costly issues. Have a GREAT day Ms. Laurie, and I do hope the next companies that work for you are able to please you."
Terry B.
Mar 2023
Septic Tank Cleaning or Pump Out
Great job.
Response from The Dump Pumper, LLC
"We sure appreciate your stinkin business!"
Jennifer R.
Jan 2023
Septic Tank Cleaning or Pump Out
Extremely professional and knowledgeable. Great communication throughout the process. Very dependable and arrived on time and finished the job in a timely manner. I HIGHLY recommend The Dump Plumber. I wish they offered other services so I could use them again.
Response from The Dump Pumper, LLC
"Mrs. Roy, we sincerely appreciate your honest opinion, and look forward to working with you again in the future!"
Larry L.
Dec 2022
Septic Tank Cleaning or Pump Out
excellent service
Response from The Dump Pumper, LLC
"Thank you so much, and we look forward to working with you in the future!"
Dee J.
Sep 2022
They installed two rear baffles charge me a little over 1200.00 and in less than two weeks my system failed, I had no plumbing at all. they said I had a damaged field line which would cost 10,00.00 to repair. I hired another company I did not have a damaged field line and 30 days later my system is operating fine. This company is advertising your company seal for that work
Greg J.
Sep 2022
Septic Tank Cleaning or Pump Out
Customer did not provide additional comments.
Adrean H.
Apr 2022
Septic Tank Cleaning or Pump Out
The dump pumper is a great company to use. They are very professional and efficient in their service. You would not be disappointed in your service. They arrived in a timely manner and educated me in the services that needed to be done. Give them a call in all your septic pump needs.
Response from The Dump Pumper, LLC
"Thank you Mrs. Harvey!"
Adam K.
Apr 2022
Septic Tank Cleaning or Pump Out
Crew was friendly and knowledgeable and showed up on time.
Response from The Dump Pumper, LLC
"We appreciate your review Mr. Kerr!"
Melvin W.
Feb 2022
Septic Tank Cleaning or Pump Out
Excellent job! The team was careful on my property, answered all my questions, and cleaned up after the job was complete.
Response from The Dump Pumper, LLC
"Thank you so much Mr. Washington!"
David D.
Feb 2022
Septic Tank Cleaning or Pump Out
Originally quoted one price, doubled that price when they returned to fulfill the project. Never again. They were professional and courteous but really put me in a financial disaster.
Response from The Dump Pumper, LLC
"Mr David Your original quoted price did increase. The reason your price increased is because the first time we were at your home we were only able to open the outlet side of your tank, as the inlet side was under the addition of your home that you did not permit per your wife. Had you permitted the job correctly you would have been told to go through the steps to ensure you were not covering half of your septic tank. Our job you hired us to do was to come out and pump, and inspect your tank since you were backing up. We in fact did do our job. We informed you of what your issues were, and how to fix your issues, and you and your wife agreed to."
Michael H.
Feb 2022
Septic Tank Cleaning or Pump Out
Great work!
Response from The Dump Pumper, LLC
"Thank you!"
Joe C.
Jan 2022
Septic Tank Cleaning or Pump Out
Highly professional, communicative, and conscientious. Explained and demonstrated why needed repairs were required. Easy to work, showed integrity, and very fair.
Response from The Dump Pumper, LLC
"Thank you so much for your review!"
John D.
Dec 2021
Septic Tank Cleaning or Pump Out
Quick response, affordable and personable service. Made recommendations for future service without pressure.
Response from The Dump Pumper, LLC
"Thank you so much for your review Mr. Durette!"
Celeste W.
Nov 2021
These people are knowledgeable and willing to help with your problems. It was a success.
Response from The Dump Pumper, LLC
"Thank you so much for your review!"
Heather B.
Oct 2021
Septic Tank Cleaning or Pump Out
They did a great job.
Response from The Dump Pumper, LLC
"Thank you for allowing us to be your septic contractor!"
ALLEN M.
Aug 2021
Septic Tank Cleaning or Pump Out
They were prompt and very professional.
Response from The Dump Pumper, LLC
"Thank you for your review!"
J M.
Aug 2021
Septic Tank Cleaning or Pump Out
We had a great experience with this company. Highly recommend.
Response from The Dump Pumper, LLC
"Thank you so much!"
Fran A.
Jul 2021
Septic Tank Cleaning or Pump Out
They arrived on time and did a great job. I will definitely use them again.
Response from The Dump Pumper, LLC
"Thank you!!! We look forward to your stinkin' business!"
Mary T.
Dec 2020
Septic Tank Cleaning or Pump Out
N/A
Melanie G.
Dec 2020
Septic Tank Cleaning or Pump Out
They came on time. Explained everything. And made sure the job was complete. Highly recommend
Response from The Dump Pumper, LLC
"Thank you!"
Mely R.
Oct 2020
Septic Tank Cleaning or Pump Out
The Dump Pumper is a great team to hire, very friendly, resourceful, and dedicated to making their clients happy, from the workers that do the job to the office team. They came early in the morning and did not stop until job was done. I definitely will recommend The Dump Pumper.
Response from The Dump Pumper, LLC
"Thank you so much Mrs. Reyes!"
Chuck K.
Oct 2020
Septic Tank Cleaning or Pump Out
They did an excellent job.
Response from The Dump Pumper, LLC
"Thank you for your review!"
William K.
Oct 2020
Septic Tank Cleaning or Pump Out
Great advice on my septic system.
Response from The Dump Pumper, LLC
"Thank you for your review!"
Rebecca A.
Oct 2020
Septic Tank Cleaning or Pump Out
service was good
Response from The Dump Pumper, LLC
"Thank You for choosing us as your septic contractor!"
Licensing
Licensed*
Trade License Number
5174
Trade License Expiration
02/28/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Dump Pumper, LLC is currently rated 4.7 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
The Dump Pumper, LLC accepts the following forms of payment: CreditCard
Yes, The Dump Pumper, LLC offers free project estimates.
No, The Dump Pumper, LLC does not offer eco-friendly accreditations.
No, The Dump Pumper, LLC does not offer a senior discount.
Yes, The Dump Pumper, LLC offers emergency services.
No, The Dump Pumper, LLC does not offer warranties.