Visually Sound

Brett had done some prior work at my house (while working for another company) and I felt that I could trust him. I asked him to upgrade my home computer and he said he could do so. He sent me an invoice for $2433. After he completed the work, I immediately had extreme difficulties with my computer shutting down and giving me terminal errors. When I called him and asked him to come fix it, he asserted that it was probably a problem with the memory cards. I work in healthcare and explained to Brett that I really needed his help because my computer is critical to my productivity during the work week. Because he did not physically come to my house again, I began to look at the computer components myself to see if I could effect a repair. You can imagine my surprise when I realized that Brett had charged me a significant markup on the products that he installed in my computer. For instance, for the motherboard, I paid him $349 for what was available on Amazon for $229. In addition, he charged me $598 for memory, which was available on Amazon for $418. Now I have no problem with a markup on products, because I believe in businesses making a profit. But, you will also note he had already charged me $450 for labor, so his profit was already includedâ ¦..And, I told Brett so. But wait⠦⠦It gets betterâ ¦When I started looking inside the computer, I discovered that he overcharged me for what was not even inside my computer. For example, what I paid him for memory capacity was $598 (again $180 more than Amazon pricing). I discovered what he put in my computer was actually worth $178... he overcharged me for $420!! â and installed old equipment! It was used & not what I paid for. The same was true with the motherboard, which he charged me $349 for and discovered he gave me a significantly substandard motherboard that was only worth $210.00 (again, I was overcharged by $139 for an old part that was significantly less sophisticated than what was invoiced). So in essence, he gave me used parts, lied to me about what products he installed on my computer, and overcharged me by 3X! I called Brett multiple times and asked him to come to the house to exchange the cash I paid him for the products that were not what I expected. He simply did not respond and went dormant. I had to repair the computer by myself using my own resources and time. I sent him a video of the components in the computer and asked him why he would charge me for one thing, but install another (and even at that, he charged me three times what it was worth). He said â must have been my vendorâ and asserted he had no idea. After that, he never responded to me again. In my video to him, I asked him why he was so dishonest with me and why he would take advantage of my trust. I can't say enough about his lack of follow up, his dishonesty with the products he sold me, the markup on the products, and then the failure to be transparent. By no means can I recommend his service to anyone on any audiovisual or computer installations. His proclivity for dishonesty outweighs any possibility of an honest install with follow through. I hope this review helps others before they make the mistake of trusting Brett.

Great customer service. He was punctual, informative and precise. I highly recommend this company.

From the initial sales call to the installation, we had an excellent experience with this company. The installation was handled by two very professional experts who were very familiar with the equipment and the installation challenges. They explained everything perfectly, and the sound system and television are fantastic.

Sincerely, I have no idea how you accomplished it, but it was all because to your labor of love that our project came together so beautifully. I understand that we are a special company with certain needs, yet you guys did fantastic work!

They did a brilliant job of installing my outdoor sound system. Visually Sound was professional and efficient, as well as extremely accommodating with regard to scheduling. If you're in the area and need excellent services for your home automation, don't hesitate to contact Visually Sound. You'll be happy you did.

We couldn't be happier with our decision to use Visually Sound. We now have speakers for music throughout the house and back patio, as well as a fantastic home theater. We will undoubtedly change our home security system here as well. Excellent customer service.

Visually Sound did an excellent job installing and developing our camera system. They were always available to answer questions and were extremely helpful with follow-up issues.

Honestly, I have no idea how you did it, but all of your hard work is what made our project turn out so well. I recognize that we are a unique organization with certain requirements, but you guys did an amazing job.

Sincerely, I have no idea how you did it, but all of your hard work is what made our project turn out so well. I recognize that we are a unique organization with certain requirements, but you guys did an amazing job!

The installation's outcomes are fantastic, and the professionalism, teamwork, and customer service were all exceptional. We all sincerely appreciate what they have done.

I sincerely don't know how you accomplished it, but our project turned out so well because of all your hard effort. I understand that we are a special group and have certain expectations, but you guys did an incredible job!

I sincerely don't know how you accomplished it, but our project turned out so well because of all your hard effort. I understand that we are a special group and have certain expectations, but you guys did an incredible job!

These folks offer a very high caliber of service. I thought the costs of the equipment were fair, and their advise was really useful. Because of them, I believe I had the best home theater. A big thank you!

Visually Sound, LLC joined our team right away and is a true team player. They showed utmost care for our home theater and its surrounds. Clean and safe installation was completed by them.

I have nothing but praise for Visually Sound. Staffs are prompt, efficient, professional, and polite. They've upgraded the CCTV and door locks and have been quite thorough in explaining how everything works. Absolutely recommend!

Thank you for all of your hard work on our project.I seriously donà  à ¢à  à  à  à  t know how you did it but it came together so well. I know we are a particular bunch and want things a certain way but you guys did such an amazing job.

They have given a fair price and install date. It was installed on time in one day, there were not hidden costs, and they did a great job. All in all very happy with Visually Sound, LLC and would highly recommend you contact them before any others.

The Visually Sound team was outstanding, starting with their prompt response to my initial question and continuing through the installation and follow-up service. We wanted a system upgrade for our home automation. I received sensible options without being oversold. In fact, I was told that certain things I wanted would be a waste of money. The installation technicians were neat, courteous, and respectful. Even the replaced parts and boxes were removed after everything was completed on schedule and without a mess. If you have any needs for home automation or home theater, I highly recommend Visually Sound.

Exceptional service. Using Google, I looked for a team that could assist me with my home automation system and came across Visually Sound. They have been a pleasure to work with. The service was excellent, in my opinion. All emails and questions are promptly responded to, and the quality of the work is very high. They completed a project that another company had given up on. They added to and improved my system in a very effective and professional way. Their prices are reasonable. I wholeheartedly recommend them.

Website is easy to browse and find what you need. Contacted staff by phone and email. They were helpful ,panctual and friendly.

The installers were excellent, repeat excellent. They took the time to do the TV installation and they cleaned up all traces of being there.

They were hired to install a camera system both outside and inside our home. They process quickly and begin working right away.

They have the best audio-visual equipment available. Not only that, but their pricing are very reasonable. The finest aspect about Visually Sound, though, is the after-sales support and the candor with which they provide recommendations. They won't try to sell you something by using sales tactics. They'll tell you straight up if a product is good or awful, as well as what the best bang for your buck piece of equipment is.

Welcoming, careful and friendly staffs. I'm very satisfied with how my home theater turned out and the service I have received. 100% would recommend to anyone.

Had so much fun putting up my own home theater. So pleased with all the equipments from Visually Sound, all high quality and well installed. Can't thank them enough.