Sparrow Exteriors, LLC
About us
Sparrow Exteriors is an award winning home improvement company serving Greater Atlanta. From repair to replacement, from renovation to storm restoration we are here to help. While we install all major asphalt shingle systems, we are also highly respected as leading experts in specialty roofing systems such as Slate, Cedar Shake, Synthetic Polymers, Stone-Coated Metal and more. We also provide quality siding, painting, gutter and insulation services. Sparrow Exteriors: Maintains an A rating with the Better Business Bureau Is a Masterpiece Contractor Is a Preferred Contractor with most major manufacturers Has been awarded "Best of Atlanta" numerous times Was Awarded DaVinci Roofscapes Project of the Year We are committed to delivering quality work and remarkable experiences for each customer we serve. This is why we invite you to call us today and... "Trust your nest to the very best!" TM
Business highlights
Emergency services offered
15 years of experience
Services we offer
Roofing experts: asphalt shingles, a stucco repair, attic insulation, cedar shake, or new gutters? Are you concerned you may have storm damage (hail / wind) & need a professional inspection? We want to be your family’s contractor and can easily tackle any project you have in mind., slate, standing seam, stone-coated metal, synthetic polymers & more. Our painters are craftsmen – interior & exterior. Do you need siding installed
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.012 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 8% | ||
| 17% | ||
| 8% | ||
| 8% |
Showing 1-12 of 12 reviews
Denecia S.
Oct 2015
I had trouble getting an appointment. I emailed them and made a call trying to get an appointment with no success. I finally emailed Angie's List and finally got a call to make an appointment. The appointment was set for 10/22/15 at 10:30 a.m. I received a call at 10:00 a.m. telling me the technician had called out sick and could we reschedule for 10/24 at the same time. I agreed to that. Well, the 24th came and he arrived at 11:00 a.m. I did not get a call telling me he was running late.
When he arrived, he asked me to show him the area that I thought might be leaking. I did and he went into the attic and looked. He explained that it was not a roof leak but more likely HVAC leak. He said he was sorry that there was nothing he could do for me, and I understand that he could not fix my leak.
The part that confuses me is that I thought my roof was going to be inspected, and I do not feel like looking at one spot in the attic was an inspection. Maybe I misunderstood?
When he arrived, he asked me to show him the area that I thought might be leaking. I did and he went into the attic and looked. He explained that it was not a roof leak but more likely HVAC leak. He said he was sorry that there was nothing he could do for me, and I understand that he could not fix my leak.
The part that confuses me is that I thought my roof was going to be inspected, and I do not feel like looking at one spot in the attic was an inspection. Maybe I misunderstood?
Response from Sparrow Exteriors, LLC
"We were contacted as the result of a roof leak. Our Technician came out and discovered the roof was in good shape and was not leaking, but an HVAC exhaust vent had been compromised and needed replaced. Due to the carbon monoxide risk he advised the client to contact an HVAC company."
Shashank J.
Oct 2015
They promptly helped set up an appointment for roof inspection and minor roof repairs and arrived on time at our house. We had a small leak in our roof and wanted a general opinion on the state of the shingles. After going up to take a look at the roof, the inspector came down and told us a bunch of things that we weren't expecting. He mentioned that the shingles were blistered badly and that all the vents and gutters were in a bad shape. It was shocking because we had replaced the shingles less than two years ago and did not have any complaints other than a minor leak.
His suggestion was to replace the shingles, vents and gutters and attempt to file an insurance claim for the work. He also told us about blistering issues with Owens Corning shingles in the Atlanta area and attempted to make a connection to ours. (We later verified that we did not have this brand of shingles on our roof). He did not perform any repairs with the excuse that it would not be long lasting and the best way forward would be to replace everything on our roof. He left saying that he would send across the pictures taken of our shingles. We haven't received the pictures until now.
For my untrained eyes, as little of the shingles I could observe without climbing on top of the roof, looked healthy. Since his recommendations were outrageous, I got another roof inspector (from a different company) to get a second opinion. As expected, the second inspector took a look and said that nothing was seriously wrong with the shingles nor the vents and gutters. He showed pictures of our roof shingles and one with blistering to validate his point.
I can only surmise that the first inspector attempted to either take advantage of our perceived ignorance or was fishing for homeowners with a particular brand of roof shingles. It was a waste of money.
His suggestion was to replace the shingles, vents and gutters and attempt to file an insurance claim for the work. He also told us about blistering issues with Owens Corning shingles in the Atlanta area and attempted to make a connection to ours. (We later verified that we did not have this brand of shingles on our roof). He did not perform any repairs with the excuse that it would not be long lasting and the best way forward would be to replace everything on our roof. He left saying that he would send across the pictures taken of our shingles. We haven't received the pictures until now.
For my untrained eyes, as little of the shingles I could observe without climbing on top of the roof, looked healthy. Since his recommendations were outrageous, I got another roof inspector (from a different company) to get a second opinion. As expected, the second inspector took a look and said that nothing was seriously wrong with the shingles nor the vents and gutters. He showed pictures of our roof shingles and one with blistering to validate his point.
I can only surmise that the first inspector attempted to either take advantage of our perceived ignorance or was fishing for homeowners with a particular brand of roof shingles. It was a waste of money.
Response from Sparrow Exteriors, LLC
"The client's roof was severely blistered and scarred. The metal exhaust vents were crushed and dented by apparent hail strikes and the gutters had minor hail damage. Due to the condition of the shingles we advised against an invasive repair, as they were brittle and spot repairs would likely result in the replacement of the entire slope. We provided three courses of action for the client to follow: 1. Determine who the manufacturer was, as the shingles were failing prematurely and may be covered by manufacturer warranty. (We do not remove shingles for testing without authorization). 2. Contact their insurer and see if the damages would be covered. 3. Replace the affected slopes. The client stated she would discuss with her husband and get back with us. We did not hear back until this review was posted."
Esther H.
Oct 2015
unknown
Response from Sparrow Exteriors, LLC
"We have no record of this service request and are looking into the matter. We regret any frustration this experience may have cause you. We pride ourselves on prompt service."
Jack M.
Oct 2015
I contacted and made an appointment. The day of the appointment they called and said the roof was too wet and we would reschedule. After a couple of weeks I called and left a message with someone and there was never a reply. On Oct. 10 I called again and left a lot of information with someone and they said they would get back to me. They never did. On Oct. 27, I cancelled with Angies List the contractor.
Response from Sparrow Exteriors, LLC
"We regret that we had to reschedule, but it was necessary due to rain. A wet roof is an unsafe roof. We then attempted to reschedule but were unable to reach the client."
Felicia T.
Oct 2015
My provider was very kind and professional. I could tell he has been doing this for many years. He pointed out some potential causes for my leak, but did try to make a sale based on small possibilities. He was most certain the leak was caused by backed up gutters and recommended getting those cleaned before starting any roof work. I appreciated his honesty. I really do.
Stu P.
Oct 2015
unknown
Response from Sparrow Exteriors, LLC
"The roof was in a state of severe disrepair and was collapsing in several places. We provided a repair quote that would correct the issue without setting the client up for an inevitable leak. It was comprehensive and designed to be permanent. However, the client went another route. We are often asked to cut corners and will even occasionally lose clients for refusing to do so. Unfortunately, we believe this is an example. However, when the roof leaks again we would be willing to assist with our initial recommended course of action."
Laura V.
Sep 2015
unknown
David L.
Sep 2015
unknown
Howard W.
May 2015
unknown
Response from Sparrow Exteriors, LLC
"We were initially contacted on August 23, 2014 and asked to perform a roof tune up due to a pre-existing leak. The client suggested August 28th as the inspection date, which we accommodated. However, upon inspecting the roof we discovered it had been repaired by another contractor weeks before we were contacted and the client simply wanted a second opinion. After a thorough examination we found nothing of concern regarding the roof, but did make suggestions on how to improve the attic venting."
Joshua G.
May 2015
Excellent service and best price around.
Response from Sparrow Exteriors, LLC
"Thank you for reviewing our services! We were glad to help and appreciate your support."
Jeffery P.
Mar 2015
Warren came out when called, assessed the needed repairs, provided a quote and then repaired said problems within a few days of me calling. I am very satisfied and will use again.
Response from Sparrow Exteriors, LLC
"[Member name removed], Thank you for your business and kind words. We were glad to be of service."
Bobby T.
Mar 2015
unknown
Response from Sparrow Exteriors, LLC
"[Member name removed], Thank you for your business and review. We enjoyed meeting you and your family and are thrilled you were pleased with our efforts to help you."
Ralph S.
Jan 2015
Warren came out inspected the roof, took several pictures and promised to send them along with an estimate for a new roof. One week has passed and I have seen no estimate or pictures or follow up.
Update: I was able to get the promised estimate and adjusted my rating accordingly.
Update: I was able to get the promised estimate and adjusted my rating accordingly.
Sandra D.
Dec 2014
unknown
Bryan O.
Dec 2014
I purchased one of their deals on Angie's List on November 15th involving a roof inspection and a credit for repairs. It is now December 3rd and I have yet to have someone come to my house. An appointment was scheduled, only after I had to call them some 4 days after the purchase. However, I left work to go to the appointment and then I was called 30 minutes beforehand saying they could not make it there because traffic was tough. They then told me they would call by Friday to reschedule and I have heard nothing. I called on Monday, still nothing. I called again today and I was told they would have someone call me back. This is the first time I have ever had an issue with a provider listed on Angie's List, and am usually very patient. However, after more than 16 days, I had to post something in case you were thinking about using Sparrow in the future.
UPDATE: They performed the roof inspection last week and was very thorough. The technician was very knowledgeable and took his time to explain the concerns and repairs needed for the roof. I am still waiting on a final report, but I was very pleased with his inspection.
UPDATE: They performed the roof inspection last week and was very thorough. The technician was very knowledgeable and took his time to explain the concerns and repairs needed for the roof. I am still waiting on a final report, but I was very pleased with his inspection.
Response from Sparrow Exteriors, LLC
"We sincerely apologize for the difficulty in scheduling. The holidays affected our ability to coordinate an appointment that accommodated your schedule. Since this review was posted, a Sparrow Exteriors technician has been out, performed the inspection of the roof & siding, performed a repair on the roof and discovered storm damage which should meet the insurer's criteria for a complete replacement. We hope the service we have provided will outweigh the frustration you experienced in scheduling."
Robert G.
Apr 2014
I was setup to close on both the sell and purchase of a new home in 2 days. The entire house was packed. Contractors were scheduled for services on moving day and a day or two afterwards. The house was packed with boxes and disassembled furniture.
And a tree decided to fall on my home 2 days before closing. I only found out about it at 5pm when I got home from work and saw the damage. I called Sparrow Exteriors and Warren called back within 20 minutes. I explained the situation and he came out to inspect the damage within another 20 minutes.
I received a quote for replacing a gutter and fascia, and reattaching the soffit, as well as patching the roof and replacing some damaged shingles. The flashing from the chimney was also pulled back and that would be replaced or repaired. Everything was painted to match the other exterior and tested to be working properly.
The work was finished before 3pm the following afternoon, and Warren came by the house to confirm everything was done professionally and finished neatly. As far as customer service is concerned, there's no way to improve this job. I wanted someone to do a fix quickly and professionally, and he delivered that result.
I would use him again for any exterior repair or roofing job.
And a tree decided to fall on my home 2 days before closing. I only found out about it at 5pm when I got home from work and saw the damage. I called Sparrow Exteriors and Warren called back within 20 minutes. I explained the situation and he came out to inspect the damage within another 20 minutes.
I received a quote for replacing a gutter and fascia, and reattaching the soffit, as well as patching the roof and replacing some damaged shingles. The flashing from the chimney was also pulled back and that would be replaced or repaired. Everything was painted to match the other exterior and tested to be working properly.
The work was finished before 3pm the following afternoon, and Warren came by the house to confirm everything was done professionally and finished neatly. As far as customer service is concerned, there's no way to improve this job. I wanted someone to do a fix quickly and professionally, and he delivered that result.
I would use him again for any exterior repair or roofing job.
Michael H.
Aug 2013
These guys are highly professional and know what they're talking about! They were prompt and took time to answer all my questions. I didn't feel like they were pushing a product, but were more interested in what was best for us. I like their laid back approach. They were very forthright and discussed all of my options. I felt like they actually cared about me and my family. Not only was the initial representative helpful, but the installers were professional and did great work. Our house looks great and we couldn't be more thrilled with the whole process. If you're looking for a trustworthy company that puts their customers first, call these guys. I am definitely using Sparrow Exteriors again.
Licensing
State Contractor License Requirements
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FAQ
Sparrow Exteriors, LLC is currently rated 4.0 overall out of 5.
Sparrow Exteriors, LLC accepts the following forms of payment: CreditCard
Yes, Sparrow Exteriors, LLC offers free project estimates.
No, Sparrow Exteriors, LLC does not offer eco-friendly accreditations.
No, Sparrow Exteriors, LLC does not offer a senior discount.
Yes, Sparrow Exteriors, LLC offers emergency services.
No, Sparrow Exteriors, LLC does not offer warranties.