Pestban Inc
About us
Family owned & operated. Additional e-mails - [email protected], [email protected], [email protected]. Additional DBA - Pestban. Award winning.
Business highlights
30 years of experience
Services we offer
Pest control, exclusion, mosquito control., termite treatments, wildlife removal
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.743 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 7% |
Showing 1-25 of 43 reviews
Monet C.
Jun 2025
I had the absolute pleasure of working with Bobby and Christen. Our situation was extremely time-sensitive due to a firm closing deadline and unexpected health-related complications. Bobby went above and beyond not only stepping in to help, but showing genuine compassion for my seller’s needs. Even on the day of service, when weather became a major concern, they still found a way to get everything done and executed on time so we could meet our final walkthrough deadline. I’ll definitely be referring all of my future pest control business to them. Thank you, Bobby and Christy for going over and beyond.
Wes P.
Feb 2024
My experience with Pest Ban and their family of companies has been one of the worst vendor experiences i've ever had. In November of 2023 we hired PestBan to get rid of roof rats that had infested our house from overhanding trees. Throughout the course of the service, which cost several thousand dollars, i encountered: 1. Perhaps the biggest issue is that we still have rats! Four months later and the rats have effectively beaten and outsmarted the company whose sole job is to get rid of them! 2.Overpromise and under delivery -- the technician providing the quote assured me that they would not stop until the job was done and the rats were gone. They would work top to bottom and inside / out to get the job done. Boy did this not happen! 3. Maybe the worst communication i've ever seen -- following each appointment i asked for a follow up appointment and tried to set dates to get exclusions and cleaning / deodorization done. This never happened! Not once! Every time i had to call them myself to schedule the next service or i would never hear back. Each time i complained and the issue never got fixed. 4. Not our job -- I was told multiple after pointing out new entry / exit points for the rats that Pest Ban doesn't handle that and that i'd have to find a different vendor. This wouldn't be such a big deal if the technician didn't promise comprehensive service. 5. Low quality work -- You would think that Pest Ban would be good at their only job -- finding and closing off the rat entry points. But boy was that not the case. After each visit i went around and found places that they missed and had to call them back out and point out the gap. Even their own technicians made repeated comments such as, "i'm not sure how they missed that. It's really obvious". This went on for at least 4 visits in a row. So, in summary, find a better vendor! Pest Ban will charge you a lot and leave you with a lighter wallet, a list of complaints, and a house full of rodents.
MICHAEL A.
Jul 2023
I renewed my termite bond and scheduled an inspection. When they came to inspect they did not open any of the termite traps and inspect them and the inspector did not inspect the interior of my home which he stated over the phone he was not going to do even though that was part of the inspection cost. So basically they took my money and did nothing. The inspector kept on insisting over and over when he called me that I leave and go somewhere before he showed up which is why I watched him to see what he was actually going to do.
Kevin M.
Aug 2020
When with them for 6 years and they are great. Very persistent. They have a really cool treatment system into the house. It equipped with tubs inside the walls. That spray for inside.
Response from Pestban Inc
"Thank you for your business and your review!"
Lynne S.
Jun 2017
I think the price is fine. It's fair.
Response from Pestban Inc
"Thank you for your review and for your business!"
Lynne S.
Jun 2017
They come every couple of months automatically. They're very responsive, they come within the next day. I just pay the amount for the year and they come to do everything. If I have to call them for bugs I see in my house they come. There's no charge because I pay that big fee in the beginning or whenever they send me the bill. I think it's a fair price for what they do in a year. A lot of times they come, I'm not here, but they come. I know the last time they said they were going to be here about 10:00. I was running late and they were here at 10:00. It's only one person at a time that come to do the work. They're nice and genuine. They leave the area clean. The house have debugging things on the outside for termites and other stuff, so they just pour stuff in the little holes. I haven't had anybody inside the house for a while, but they're always neat and clean.
Roya Y.
Oct 2016
unknown
Response from Pestban Inc
"Thank you for your review and for your business!"
Mary S.
Mar 2016
This company is highly inflexible when it comes to working with their customer's needs. I will not be recommending them for future service - there are too many good companies out there that truly have a customer-oriented focus. I have been a good customer for 7 years, paying on time every year, and when it came time that I needed adjustments to be made, they were highly inflexible and did not seem to care whether or not they retained my business. I do not think this company has a good perspective on what it means to provide customer-oriented service. Their technician (Felix) has been nice over the 7 years to work with; the company management is dreadful.
Response from Pestban Inc
"Hello and thank you for your review. We do take customer service very seriously and I wanted to let you know that you have a legitimate gripe. We did take several phone calls from this customer and one of our representatives on the phone did not do a good job of describing what we offer. We do offer Quarterly payments which was clearly indicated. What is a slightly different request is quarterly contracts, which is challenging given the requirements of the Georgia Department of Agriculture(our regulating government body). We do however have a way to "skin this cat" and we will be contacting the customer to offer that method. We did fail to adequately describe it on the customers first and second call and we will be working very hard to remedy this situation not only for this customer but for future customers who have this same unique need (house for sale during renewal period). Thank you for your review, it is going to allow us to improve our front line customer service. We will be reaching out to you shortly to resolve. Al Forrette/COO 770.592.1121"
Jason K.
Feb 2015
unknown
Response from Pestban Inc
"Thank you for your review and your business!"
Denise H.
Dec 2014
unknown
Response from Pestban Inc
"Thank you for your review and your business!"
Travis S.
Dec 2014
unknown
Response from Pestban Inc
"Thank you for your review and your business!"
Carrie T.
Jun 2014
Very professional, helpful, and prompt. The tech that comes to our home is quite thorough and friendly. They have all been nothing short of professional and provide top-notch service.
Response from Pestban Inc
"Thank you for the great review!"
Keren C.
Jun 2014
Extremely professional and friendly, used pestban towards end of last season and did not get bitten once so hired them again this year and have been just as pleased. Would highly recommend.
Response from Pestban Inc
"Hello and thanks very much for your review! We work very hard to try and satisfy every customer and we appreciate your business! Thanks again! Al Forrette/GM."
Trevor M.
Apr 2014
I don't have a positive review with them. They were gonna charge me a re-initiation fee because I pulled the traps. I told them I like the service but I don't want to pay the re-initiation fee for the traps. As far as the service went, they were always on time. They did the job well.
Response from Pestban Inc
"Hello and thanks for your overall good review. I am sorry you were upset about the re-installation fee, but your renewal was due in October and we wait as long as possible before we remove stations and we didn't remove yours until January 15th. I can see you called us 10/2 and weren't able to provide an email. We did call you back on 30 minutes later but never heard back from you and without an email, the only thing we could do was continue calling which we did on 10/18, 12/20 before we finally decided to remove the stations on January 15th. We also mailed several reminders during this period which went unanswered. There is obviously a cost for us to remove and reinstall stations but we keep it to a bare minimum and we have to be able to inspect a property before we would be able to take it back under coverage and obviously that wasn't what you wanted at the time. I noted that you indicated you were on deployment and had we found no termites upon inspection, we always provide very favorable reinstallation prices to folks in the services (could have been as little as $25 additional which is far under our cost of removal/reinspection/reinstallation) but without being able to coordinate that opportunity for inspection I see we lost out on a potential customer. I'm sorry we lost you as a customer and if we can do anything for you in the future, please let us know. Thank you. Al Forrette"
James P.
Apr 2014
They seem okay. They actually set a piping system around the house to help with bug prevention. They seem professional, but there is one guy that I don't quite get along with and seems like a know it all. They are very professional and in uniform. I do feel that their pricing is high.
Response from Pestban Inc
"Thank you for your review. I'm sorry there is somebody you don't get along with and if you want to discuss that further I would be interested in learning if we could identify/solve the problem with that personality conflict. You can reach out to me directly. We always try to hire the best folks and train them but with any service business, we are constantly working to use opportunities for retraining where necessary. We also try to provide the highest quality service at a fair price. Our pricing is right in the middle of the market pricing. There are some mom-and-pop operations that go a little less expensive and the bigger national brands that are far more expensive. We appreciate your continued business and please let us know if we can help in any way further! Thank you, Al Forrette [email protected] and/or 770.592.1121"
Deborah K.
Aug 2013
No problem. They are reachable by telephone if needed and let you know when they are coming
Response from Pestban Inc
"Hello and thanks for your review. Is there anything we could have done to improve our rating? We always strive for a perfect score and noticed you gave us a few B's. If you can share anything about your experience that we could improve on, I would appreciate your input. Thank you for your business! Al Forrette/COO"
Jones G.
Aug 2013
Pestban Inc. is really good and I really enjoy them. Anytime I call them for anything they are right on board there are not attitudes. For the past three years I have been using them I haven't had any bug problems at all.
Response from Pestban Inc
"Thank you for your review and we appreciate your business!"
Raguram V.
Aug 2012
Overall we are happy with the service, our previous owner had used their service and hence we approached them to continue treating our house. I do not see ants in the outside area of my house so far ( it has been three to four weeks)I do see one or two dead bugs like spider when I vacuumMy little one is just fine no harmful impact on her because of the chemical used for treatment.They have done their job as they promised to do over the phone.
Thanks
Ragu
Bontia B.
Jul 2012
My husband set up the service with Pestban. They leave a flyer to let us know they have been around.
Bruce T.
Jun 2012
They are very responsive, courteous and thorough. Sometimes it takes more than one visit for them to get a problem corrected. We pay a yearly maintenance agreement fee. Every time we call they are courteous and they come out when they say they are. We can call them with a problem anytime and they'll come out.
Michael G.
Jun 2012
Fine.
Sabah M.
Jun 2012
My husband is the one that contacts them. They are reasonable in their pricing and they provide excellent service. Recently, they did an inspection for mice in one of our houses and they are still servicing 3 other houses. 2 houses belong to my son and another property belongs to my husband.
Rita W.
Jun 2012
They do a good job! I'm picky, and I've been very happy with their service, so I would say they're excellent.
Dan W.
May 2012
They are outstanding and very economical. They are very friendly and very knowledgeable. My overall experience with them is outstanding. Their responsiveness, punctuality and professionalism are excellent.
Joy S.
May 2012
We have always been happy with their service. They provide good customer service and attention to detail.
Licensing
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FAQ
Pestban Inc is currently rated 4.7 overall out of 5.
Pestban Inc accepts the following forms of payment: CreditCard
Yes, Pestban Inc offers free project estimates.
No, Pestban Inc does not offer eco-friendly accreditations.
No, Pestban Inc does not offer a senior discount.
No, Pestban Inc does not offer emergency services.
No, Pestban Inc does not offer warranties.