Hammock’s Heating & Air Inc

Been a customer since 2006 with 2 houses and 4 units at each house. Hammocks has great techs and good follow up. Pricing is reasonable and opt for the Silver Maintenance Plan which is included with their six month PM service.

I love this company and their technicians!!! Bought a new unit in 2011, bought a house in 2017, since then I have replaced both units.

I usually do a year at a time service with Hammock's Heating & Air Inc. I don't have them right now.

I had no issues.

I've been using them for 8 years. They're very reasonable. It wasn't a bad price and they're very attentive. If you have an issue, they're there within a couple of days. They do really good maintenance work and their contract is really reasonable. I would tell someone to ask about it. For the annual service, at that point I had 3 furnaces, so it took about 45 minutes for them to check everything. They go through a whole check-list and they give you all of the report. The service contractors that come out to do the work are very professional. They wear the little shoe protectors, and they're very, very courteous, and quiet. I don't have any issue at all.

unknown

.

Their work is OK, their accounting department is terrible

.

They did the job and they were inexpensive.

unknown

The quote was given over the phone and was free. Very knowledgeable and explained several options. Basically the quote (of $2,600) to replace the entire unit and condensing coils was less than another company quoted me to replace the compressor alone ($2,689). That other companies price included refrigerant R-22 (which was already there--only needed to be captured and re-injected). That company also charged me $79.95 to come out to perform diagnostics to verify what I already told them. I told them this happened before (last summer) and what it was since the wire that burned off was hanging loose in the air conditioning unit.. It was very apparent. Hammock's quoted $1,000 for the compressor replacement, but gave the other options. They did not play the game and I applaud them.

Hammock's called when on the way, arrived on time, completed the job as promised, cleaned up, and the system is working fine. I feel very comfortable that if any issues arise, they will back up their work. This is a very respectable company. I enjoyed working with them and highly recommend them to anyone needing HVAC work. Someone I work with recommended them to me and I will pay that forward. These folks are top shelf.

Eric came by the next day, and even with running into a few snags, he got the job done that day with great results!
Chip came by to help out at one point, and all is well with a nice cool house again!  :-)

Looked at filter and copied equipment info. - checked Freon    nothing else

The service guy came out and said that the air conditioner looked fine. He did say that after May or June Freon will no longer be available and that is the main coolant for our air conditioner. He said that the price for new air conditioners is going to skyrocket. They were very thorough. They have always been very truthful and helpful. We would not think about dealing with anybody else. They told us about our old air conditioner needing a new compressor before it blew up. They are upfront, within our budget, they never over charge, they show up on time, they call ahead, they do not screw around and the dog does not bite them. They are very professional and reliable. They are totally honest.

During the research and bid process, I was a bit concerned about some of the ratings received by Hammock's on AngiesList.  I talked to the owner about my concerns.  I thought I might be taking a risk, but given my 2008 experience, the lack of any issues with the similar 2008 system or the company, and because of the good communication with the owner, I decided to give them my business.  I was pleased with the price and installation process, and after a couple of months I have no complaints.

Their service has been fine and everything worked out good.

Purchased new unit from Hammocks 10/09 and kept under service contract.  Hammocks forgot to service first summer.  I had to call them in August.  They said since summer almost over just wait till fall.  Unit did not appear to be cooling as well as had in the past in 5/12.  When I called Hammocks to let them know the unit didn't appear to be cooling like it had I felt I was being treated as if I was trying to get something for free.  I noted I was under a service contract and asked what the benefits of this was.  I was told it just basically meant they serviced the unit twice a year.  Later I found out it also meant you got same day service,  (Not me, though), and a discounted rate for service calls. 
The first tech Hammocks sent out came into my house and stood in the foyer.  He asked questions about why I felt the system wasn't cooling like it did in the past.  I noted it just didn't feel as cool-the bathroom in the foyer for example-we keep the door closed and it is normally freezing in there-no more.  I went on to tell him we had the thermostat set to have the ac turn on if it got over 80 in the day time.  At night we have it set to go 68.  With every question I referred him to the thermostat as it was scheduled and he just had to look.  Finally, he looked at me and said, "I don't mess with them."  He then went outside, called his service manager and came back in to tell me that the system could not do a 20 degree change in the period of time I was asking it to do it.  I said to get it from 80 to 68 is 12.  He said don't matter it can't do it.  I replied that it hadn't had trouble the last two summers doing it.  He said all he could tell me was it had nothing to do with they did several weeks ago when they came out to service the unit.  I told him he did not know that since he has done nothing since arriving at my house.  He said I'd have to decide if I was going to pay for his service call.  I asked him to leave my house immediately and I called Hammock.  I spoke with the service manager, Kenny.  Kenny told me that Fred did not explain the 20 degree thing right and went on to explain what he meant.  I told him that all was fine, however, the unit cooled better the last few summers, the tech did not look at anything, both the people that answered the phone and the tech both made comments regarding money and if I was going to pay, and point blank I was not a happy camper.  Kenny talked over me during much of my comments.  I asked him to stop and listen to what I was saying as I did not just wake up one day and say, "Let's go mess with Hammocks-the air wasn't working right and the tech you sent was ridiculous."  When Kenny continued to talk over me I asked to speak with his boss.  I was told that was the owner and I left my name and number for him to call me.  Several hours later the owner called.   He said what I told him did not sound like Fred, the tech they had sent.  That did not sit well me.  Here I have purchased a unit, I have paid for them to service the unit, and now I just want someone who knows what they are doing to come and look at it and fix it. Hammock's treated me like I was a pain in their rear.  I told the owner I had a bad taste in my mouth regarding them, however, send the next tech out.  Again, I got the impression he didn't want to have to listen.
Hammocks next tech came out.  By this time the unit had completely stopped working.  He said, "Who installed this unit? Horrible job.  Five leaks, wrong filter in (they serviced 4 weeks earlier), filters that were too small and fallen through were stacked up in the bottom of the unit, no one has ever cleaned the pump and the coils were frozen."  He could not help though, because his job was just to assess the problem and get back to Kenny.  Kenny called the next day and sent the next tech out the following day.  These techs also spoke of what a horrible job the installer had done, therefore all the leaks.  They noted the pump had never been cleaned and by the looks of it, it was the pump from the last unit.  I remember speaking with the sales guy when I purchased the unit and believed he was putting a new pump on the unit as part of the package.  Another issue with integrity with Hammocks.  These techs could not believe the techs before them left the filters in the bottom of the unit, not to mention how poorly their peers had soddered the fittings.
The techs began repairing the five leaks and found a sixth one in the wall going from the unit straight into the wall.  They would repair that one for $300.  The tech noted he thought it probably began leaking because the install guy probably tugged, pushed and pulled on the line.  As I could not prove that was what happened I agreed to pay the $300 to repair it. In order to fix it they had to cut a hole in the sheetrock and I would be responsible for repairing.  As these techs were repairing the line in the wall, they set the insulation in the wall on fire.  TheY grabbed the garden hose and spayed it into the wall until they felt they put the fire out.  The water did what water does and fell down the wall.  Hammocks refused to even look at how much damage was done by the water or the fire.  As I could not leave water in the wall to mold and the insulation that burned needed to be replaced I had to have it repaired at the cost of $500.  I still have to paint the wall.
Hammocks had to return after the final repair because the unit was whistling.  On further examination it appeared that the area that the filter went was not installed properly, thus all the problems with the filters in the last 2 1/2 years, and the last group of techs did not get it right either.  The tech that came on the 5th visit bent the metal, or rigged it so to say, so that it would not whistle anymore. 
Five visits to my house from Hammocks.  Five half days off of work.  Leak in the wall probably done by Hammocks on my dime.  Fire and water damage on my dime.  And Hammocks thinks I'm a pain in the rear.

He does a pretty good job.  They're helpful and prompt and responsive.  Their price is comparable.

Hammock?s Heating & Air Inc

Hammock?s Heating & Air Inc, was responsive, competitive prices, good location.
I have used them in the past.

We had a great quote from them, and then on the day they were to install, the salesman called and advised they would not honor their quote.  I complained on Kudzu and the owner called and advised he would do the job and to let  me know he did not appreciate how I complained about his not honoring their quote.  They did come and do the install, but when my husband reviewed the manuals, one of the furnaces was not the correct one, but a cheaper model.  We had to have someone come back out to the house and take out the lesser system and install what we paid for.  We never did receive the ductwork analysis they had included in their original estimate, which was touted as a $500 value.  The owner never responded to our inquiries about this analysis. We were so happy to finally have been able to get our new systems, but we were sadly disappointed by the whole episode. My husband and I both had to take vacation days to accommodate their installation.  As you can imagine, it was no vacation!! Its ridiculous that we were made to feel like the "bad guy" when all we wanted was a company to do its job!

We had a contract with Hammock's to do it annually. We were not totally satisfied so we probably won't renew the contract.

It went very well. Moving the floor return took a little bit longer than expected, but the work was done carefully and properly. All the returns are working well.

Everything went fine.

My gut reaction was that they were simply interested in selling me a new product and not interested in the service. I felt like it was more a sales effort rather than them helping me service my house at a reasonable price. Another service company told me it was not necessary to buy a new system.