Knology Inc

unknown

HD television picture is excellent, but their DVR is archaic ... no easy to navigate grid of shows, difficult to use favorite channels, unable to search for shows by name, and worst - DVR is limited to one TV in one room ... no whole house DVR here!  Will be actively looking at other providers.  Internet speed is excellent, but they didn't tell me that the speed I was used to with Comcast in Florida costs an extra $30 per month.  Overall, I'm rather disappointed with this company.

I have been a Knology customer ( $80 bundle package) for 4 months...and am now on hold trying to cancel their service. This has been the worst service of its type that I have ever had. The "installation expert" plugged the wrong cord into my modem and fried it - so I ended up having to rent a modem. The monthly bill was $20 more than advertised due to "fees" and the whole first month I struggled with getting the service to work - after a month and way too many phone hours and tech visits to mention - they finally figured out that their "new" service wasn't compatible with the modems they were using. I have to say that after hours of phone calls they finally authorized me a month free ("free" didn't include the 20 some hours I spent of my own time on the phone with them) service. Even today - calling to cancel their service I had to wait on the phone 22 minutes before I got through. This company needs some serious help!
On a positive note - almost all of the employees that I dealt with were polite and showed good customer service skills.

I've been using them for 5 months. So far it has been okay. They don't broadcast in HD and I miss that. I'm saving $60 or $70 a month so it is fine.  I haven’t had to have them come out except when they hooked it up.  I will use them unless somebody else comes out with a better deal.

I have been using them for years. I give them an "A" overall.