The Floor Store
About us
Locally operated flooring company who serves all your carpet, vinyl, LVT, Ceramic, Marble and hardwood needs. Our experienced professionals will provide you with the best advice and knowledge, come visit us today!
Business highlights
13 years of experience
Services we offer
& commercial flooring., Carpet, ceramic, custom back splashes, custom showers, hardwood, laminate, room makeovers, stone, tile, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.08 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 13% | ||
| 25% | ||
| 13% | ||
| 0% |
Showing 1-8 of 8 reviews
Angela J.
Jan 2019
Process was rough from start to finish. One wood install crew came out multiple times to install flooring in 2 large rooms, 2 hall ways, closets, and pantry. They installed light oak colored transitions on some areas and dark black colored in other areas, floor is a walnut or dark brown. Job drug on for months due to transitions coming up/unglued. Hall way had to be repaired due to transitions being re-glued so many times.(That's what the guy who was running the show said to me.) And the repair the boss of the wood floor crew did looked like crap. I had to hire a guy a few months after that to re-do that area. Several transitions were not seated properly. One was actually stuck mostly to my kitchen floor. Area in the hall needed more glue, it was spongy. When they ordered the 2nd set of transitions, they got the same wrong color. They scratched/gouged my existing 20 yr old wood floor in the foyer, scuffed walls, and other minor stuff. I also got floor store to put vinyl in my master bath. One guy comes out. Damages my waterline to toilet, re-installs and splits 20yr old 1/4 round and covers it with caulk. He left me with lumps under vinyl, then comes out to fix it. Left cuts in new vinyl. 2nd guy comes out to remove and replace it. He leaves and a section is making a sticky noise, its not bonding to slab. He leaves job not complete because he didn't bring cutting tool for transition. the one that was already cut, he glued it with white caulk. He didn't bring glue for wood either. And, yep, more white caulk on my baseboard. Good bye Floor Store. Had to file complaint with BBB.
Cedric B.
May 2017
.
Gina M.
Nov 2015
unknown
Nagelia S.
Jun 2015
It went very well.
Melvin S.
Aug 2014
unknown
Response from The Floor Store
"Thank you for your trust in us and than you for the positive review."
Thomas S.
Jun 2014
The man did what he said he would do. First class installation that met my needs, and on time
Response from The Floor Store
"Thank you for the positive review!"
Jesse R.
Apr 2014
It was all right. It took them a few times to get it right but they took care of it.
Response from The Floor Store
"We are always grateful when we receive any feedback about our company. We are regretful these good people were less that 100% satisfied. Their valuable input has made us better and reiterated a strong resolve to ensure complete customer satisfaction."
Michael O.
Feb 2013
The job went well. Were professional, performed the job up to expectations and on time.
Response from The Floor Store
"The customer was a pleasure to work with. Was accommodating and knew what he wanted."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Floor Store is currently rated 4.0 overall out of 5.
The Floor Store accepts the following forms of payment: CreditCard
Yes, The Floor Store offers free project estimates.
No, The Floor Store does not offer eco-friendly accreditations.
No, The Floor Store does not offer a senior discount.
No, The Floor Store does not offer emergency services.
No, The Floor Store does not offer warranties.