The Floor Store

Process was rough from start to finish. One wood install crew came out multiple times to install flooring in 2 large rooms, 2 hall ways, closets, and pantry. They installed light oak colored transitions on some areas and dark black colored in other areas, floor is a walnut or dark brown. Job drug on for months due to transitions coming up/unglued. Hall way had to be repaired due to transitions being re-glued so many times.(That's what the guy who was running the show said to me.) And the repair the boss of the wood floor crew did looked like crap. I had to hire a guy a few months after that to re-do that area. Several transitions were not seated properly. One was actually stuck mostly to my kitchen floor. Area in the hall needed more glue, it was spongy. When they ordered the 2nd set of transitions, they got the same wrong color. They scratched/gouged my existing 20 yr old wood floor in the foyer, scuffed walls, and other minor stuff. I also got floor store to put vinyl in my master bath. One guy comes out. Damages my waterline to toilet, re-installs and splits 20yr old 1/4 round and covers it with caulk. He left me with lumps under vinyl, then comes out to fix it. Left cuts in new vinyl. 2nd guy comes out to remove and replace it. He leaves and a section is making a sticky noise, its not bonding to slab. He leaves job not complete because he didn't bring cutting tool for transition. the one that was already cut, he glued it with white caulk. He didn't bring glue for wood either. And, yep, more white caulk on my baseboard. Good bye Floor Store. Had to file complaint with BBB.

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unknown

It went very well.