National Exterminating Co Inc

I bought my house in 2010. It was treated by this company and I've paid $160 every year since to keep my 10 year termite certificate up to date. In 2017, I discovered termite damage in the garage. I was told the chemicals used don't last 10 years around here. They agreed to repair the damage, but I would be required to retreat the house to prevent further damage - another $800. A year later after several unreturned calls, I finally got the company's repairman out to the house. The damage was much more extensive than expected. The repairman stated that this was about 7 years of termite damage. I was shocked and angry to learn this as my house was 7 years old when I discovered the damage. Was my home ever even treated originally? Now, I'm having trouble getting the repairs finished. The company's repairman is the son in law of the company's owner, and apparently will fix the problem when we gets around to it. Today was the third last minute cancellation in the last several months after I've taken three days off work to be present during repairs. I was told that if I'd have let him come when I wasn't at home, that the job would be done by now. Does anyone blame me for wanting to SEE the actual repairs in this case? I called National this morning, and the manager's response was that he didn't control the repairman's schedule. He was supposed to have the owner contact me, but that hasn't happened yet. I asked why my repairs were less important to them than the other job the repairman prioritized over mine today. The manager said he'd talk to the owner when he got to the office, but wasn't going to call him. Again, apparently it's an inconvenience to discuss a customer being treated so poorly. Unacceptable!

So far, so good. Neighbor had termite exterminating company out and you could see the termites flying from neighbor's house to our property. I purchased termite detection spikes from Lowe's and they indicated we had termite activity outside at perimeter of the house. I then called National who sprayed and installed termite spikes that kill termites. The guarantee their work.

Hardly ever saw a live bug after treatment for the entire month.

unknown

unknown

unknown

unknown

.

unknown

I have used their service for 24 years. They are very prompt. They go over the house very carefully.

They were very professional, and did the job quickly. Even took care to lock the gate behind so my dogs didn't get out. Just great service overall. The price seemed a little high but they did a very detailed job.

unknown

unknown

They were professional and friendly.

They have come out eight different and we still have our pest control issue, it has not been as bad but their effectiveness could have been better.

Quickly done, on time, even was able to flex forward when I asked if they could come earlier, get my house sprayed every 3 months which is just about the right amount, some people might prefer their every month option.

Monthly service

Really, I would say that is still to be determined, but we have seen several dead roaches and the frequency has decreased.  So, it certainly seems like things are going well. 
Overall, I've been pleased so far.

They did a very thorough job, I watched them drilling the pillars on the house and the driveway.  They did a nice job and the price was very competitive.

I was very impressed with this company. I had work done on my home 5/13 and was told I had termites.  I called National on 5/14 and someone was out to inspect my home 5/15 with actual services provided on 5/17.  I am all about punctuality with a company.  If I set up a time with you, I expect you to show up at that time.  My initial inspection was scheduled for 10:30 am and he showed up at exactly 10:30.  On the actual day for the extermination, the guy was only 2-3 mn late so this was awesome!!  I can't tell you if my termite problem has been solved.  I have a home inspection soon so I will find out then if I still have a problem.  Even so, National explained that there is a 1 year warranty.  My only frustration was with the payment.  I was told that if paying with a card the guy would take down my information when he completed the service and the office would process the payment.  When I tried to give him my information he seemed confused and told me I would have to call the office.  I called the office shortly after and I was told that they couldn't take my payment at that time because they didn't have my paperwork yet (that the guy still had).  I was asked to call the following Monday to pay.  When I called the lady apologized several times for the confusion and did say that the guys can in fact take the card information and write it on the contract for them to process.  It was a bit of a headache, but that was my only concern with the entire transaction.  I will definitely use them again.
I also couldn't beat the price for the services.  Other companies would've charged me 2-3x more.  Again, I hope that the liquid treatment they provided (which is suppose to be the best treatment for termites), killed the nasty things and it wasn't a watered down service for a cheaper price.  Only time will tell.  My home is approximately 1300 sq ft with a single car garage and back porch for $625 and it took about 3 hours from beginning to end to complete the job.

They seem to be very reliable people and return my calls.  I told them that I want someone I can rely on, and they seem to be just that.  After having a negative experience with another company, National really takes good care of us.

They provide a very good service. They'll call before they will come out to ask if it's okay. They are very prompt, dependable, and they come right on time. They take care of any problems and have a reasonable rate. I would recommend them to anybody.

He comes on a regular basis. He's experienced. My overall experience with him has been excellent. He goes above and beyond. He really stays on top of things for me.

They are dependable.  They do a pretty thorough job of the service that we ask them to do.  They are friendly and considerate.  They always call in advance and set it up.  We have had a few problems coordinating the visit as they may come a little early than anticipated but we all were able to overcome any of that.  It's a fairly reasonable value for the price that we pay.

My overall experience with them was good.