National Exterminating Co Inc

I bought my house in 2010. It was treated by this company and I've paid $160 every year since to keep my 10 year termite certificate up to date. In 2017, I discovered termite damage in the garage. I was told the chemicals used don't last 10 years around here. They agreed to repair the damage, but I would be required to retreat the house to prevent further damage - another $800. A year later after several unreturned calls, I finally got the company's repairman out to the house. The damage was much more extensive than expected. The repairman stated that this was about 7 years of termite damage. I was shocked and angry to learn this as my house was 7 years old when I discovered the damage. Was my home ever even treated originally? Now, I'm having trouble getting the repairs finished. The company's repairman is the son in law of the company's owner, and apparently will fix the problem when we gets around to it. Today was the third last minute cancellation in the last several months after I've taken three days off work to be present during repairs. I was told that if I'd have let him come when I wasn't at home, that the job would be done by now. Does anyone blame me for wanting to SEE the actual repairs in this case? I called National this morning, and the manager's response was that he didn't control the repairman's schedule. He was supposed to have the owner contact me, but that hasn't happened yet. I asked why my repairs were less important to them than the other job the repairman prioritized over mine today. The manager said he'd talk to the owner when he got to the office, but wasn't going to call him. Again, apparently it's an inconvenience to discuss a customer being treated so poorly. Unacceptable!

So far, so good. Neighbor had termite exterminating company out and you could see the termites flying from neighbor's house to our property. I purchased termite detection spikes from Lowe's and they indicated we had termite activity outside at perimeter of the house. I then called National who sprayed and installed termite spikes that kill termites. The guarantee their work.

Hardly ever saw a live bug after treatment for the entire month.

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I have used their service for 24 years. They are very prompt. They go over the house very carefully.

They weren't very responsive.

They were very professional, and did the job quickly. Even took care to lock the gate behind so my dogs didn't get out. Just great service overall. The price seemed a little high but they did a very detailed job.

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They were professional and friendly.

They have come out eight different and we still have our pest control issue, it has not been as bad but their effectiveness could have been better.

Quickly done, on time, even was able to flex forward when I asked if they could come earlier, get my house sprayed every 3 months which is just about the right amount, some people might prefer their every month option.

Monthly service

They drilled holes in the concrete and other surfaces around the perimeter of the house, including the garage. They were on time, cleaned up after themselves, and very professional. The price was excellent to.National was almost $300.00 less than their competitor's and five years longer.

Really, I would say that is still to be determined, but we have seen several dead roaches and the frequency has decreased.  So, it certainly seems like things are going well. 
Overall, I've been pleased so far.

They did a very thorough job, I watched them drilling the pillars on the house and the driveway.  They did a nice job and the price was very competitive.

The service man is very punctual. He knows his bugs. he's timely and gives great service. I'm just very pleased with him.