Waters Concrete Construction, LLC

"Waters Concrete Construction did not pour the foundation and/or driveway at your home. We were first contacted by you through HomeAdvisor to pour your patio extension. After we gave you a quote, we were not your first choice and you gave someone else the job. The chosen provider started the job and only completed half of the patio that was very poorly installed. You then contacted us (as we had been in contact previously because of us quoting the patio job) to try to come fix the patio that was incorrectly installed by the other company, that was then already over budget for what that had quoted to complete the entire job. After we came to look at the job that needed to be fixed and finished, we provided two quotes. One was to finish the 2nd half that wasn't completed by the other company, the 2nd was to fix work that was not ours by cutting joints into "tile like form" and staining both our patio section and the other to mask the poor quality of the former company's work. This was explained to by both the owner West, and our salesman Willie. You chose to only have us complete patio by pouring the 2nd half. Therefore, cutting the joints, staining the previously poured patio and removing the form boards was not in the scope of work you asked us to complete. After every job we complete, we come back and remove all forms if we set them. If the forms are not our property, or if it is not agreed to that we are to remove the customers set forms, then they are left for the customer to remove. I do agree that there was one time that I didn't immediately call you back. You did text me. I was at the Dr. office with my daughter, so I had Willie get in touch with you for me. I apologize for not calling after we left the doctor. When we did speak, I did explain to you what we quoted, what was included, so I am sorry that there was a mis-communication there. Waters Concrete Construction stands behind all work they complete and always keep in contact with our customers. Unfortunately in this circumstance, you didn't start off with our company. We were asked to come in and fix someone else's errors which we provided a quote to do, but it was only selected that we pour the unfinished part of the patio in the forms that were not set by us."