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They're on time. They always call me before they come because I've got dogs, so I've got to keep them inside so they can get into the backyard. They always send the same guy unless he's out. So, Frank always calls me and we chitchat to make sure that I'm going to be available to make the appointment and I can even leave him key on the front porch and he will take care of stuff if I have to be away and then he locks the gate and puts it back or if it's going to be rainy, he will reschedule, but I have a personal relationship with the person that comes.
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