"We are concerned that this customer has these feelings toward the work that was done. The work that was performed was exactly what was agreed to by himself and the sales rep. The crack repair was sealed as directed. The customer wanted the area resurfaced, which was not the repair outlined in the proposal. The foreman of the job did do some additional sealing around the garage at no cost to the homeowner, which was not acknowledged. Unfortunately, We cannot guarantee the amount of time that a particular job will take, as Sundry focuses on the quality of the work, and not the speed in which it is completed. To the best of our knowledge, the concrete looked well done, and the customer was in agreement at the completion of the job."

"We are sorry that this customer feels this way about her experience with the waterproofing project. As is often the case in our industry, different options, at different price points are offered to the customer. This customer chose to do a partial (smaller) repair, and there was question between the crew, customer and salesperson on which option was chosen and what work that entailed. There was a question about the replacement of drywall, which Sundry does not replace, and was stated by the salesperson. We did arrange for someone to repair for her post installation at no charge to the customer. Once everyone was on the same page, the job went smoothly. We were not aware of this customers dissatisfaction. Sundry always strives to provide the best customer service possible."

"Sundry Waterproofing respects the customers right to their own opinion, as well as their right to express their views in the form of reviews. This customer seems to have issue with the solution that Sundry proposed. When Sundry was first contacted, the issue was that the customer had experienced up to 6” of water in the crawlspace. It is a fact the water intrusion can cause mold, mildew, erosion, as well as a host of other issues in the crawlspace. Our technician diagnosed the point of intrusion, advised a drainage system to divert the water from the foundation, and suggested an encapsulation of the crawlspace to ensure that the problem was solved and eradicated for the life of the home. He also shared pictures of other homes with the same condition, to illustrate what is going on in the crawlspace. Sundry does not provide “band aid” solutions or temporary fixes. The cost of the proposed project was $9000, which is a more than fair price for the size of this crawlspace, the work proposed and the lifetime warranty. Other reputable waterproofing companies would more than likely charge significantly more for the same type of work. We urge this customer to compare apples to apples. If this particular customer can indeed have the problem solved for 1% ($90) of our proposed price, and the company can provide full drainage, encapsulation, dehumidification, as well as a lifetime warranty, we whole heartedly encourage her to do so. Sundry stands behind its products, pricing and lifetime warranty. We have been in business for nearly 20 years, have an A+ rating with the BBB, and more reviews than any other local company on Home Advisor/Angie’s List."

"Sundry Waterproofing installed the Pro-Flow interior sub floor waterproofing system in the basement, and interior Pipe and Gravel system in the crawlspace on 11/20/2017. This system comes with a lifetime warranty against water intrusion and moisture from exterior sources in the basement. In the past 2.5 years, the Atlanta area has seen record rainfalls, and the customer has had zero water intrusion in the basement. The system, which has been tested, is working perfectly. The customer’s complaint concerns persistent efflorescence. Sundry has made several trips to the home when requested. We treated the efflorescence, and even sealed the seam of new and old concrete with hydraulic cement. The fact that the efflorescence returned after this, indicates that the humidity is being created on the interior. What the customer fails to mention in his review, is that there is practically a “Tropical rain forest” setting created in the basement. This includes a multitude of vegetation and many reptiles. The moisture and humidity caused by the watering of the vegetation and heat is creating moisture. The “boxes” that our technician mentioned were damp and contributing to the mold, are damp due to this situation. Sundry stands behind the system, which has been successfully installed in thousands of basements and has been very responsive to the customer when contacted by him. With adequate air circulation, and modifying the interior climate, the persistent efflorescence would be controllable. Again, the dampness inside the basement is not a result of system malfunction or failure. This has been confirmed on our several visits to the home."

"As was explained to Mrs. [Member Name Removed] upon her phone call, What she is noticing was "stinging" of the new concrete. Simply, the re saturation of the new concrete before fully curing. This is perfectly normal, and will not appear after the first 4-6 weeks of installation. With regards to her DSL line, it has been previously discussed that Sundry will cover any cost associated with the repair. Mrs [Member Name Removed] stated that she has not been billed as of yet. It was agreed that she can either forward the bill, or provide a receipt, and Sundry will happily reimburse her. Unfortunately, This review was posted prior to our phone conversation on 6/10, explaining and clarifying her issues."