SEARS APPLIANCE OUTLET

This had been the worst customer experience I have ever had. Absolute disaster, while the outlet had a great price the refergerator has never worked correctly, even though they assured me that the product was working and that the only issue was cosmetic. We are now almost through our six month of attempting to get the thing working right. I have contacted both the Outlet and Sears corporate service for redress of this problem. After four months of chaos I just wanted my money refunded so I could buy a refigerator that works. Sears corporate customer solutions, was a tremendous disapointment. At one point they offered me a ten dolar gift card for my inconvienience. The staff and management of the Tucker store we equally unhelpful. Apparently my time is valueless to them, since there wasnt any sense of urgency. Yes they sent out the warranty repair crew but that was the extent of thier involvement. The wrong repair parts arrived for the latest attempt to fix the problem. The repair crew has tried again so I guess we will keep our fingers crossed. I can not see how I will ever set foot into a Sears store again, much less make a purchase from them. For people looking for a positive experience buying an appliance do not go to the Tucker outlet mall. In fact I would warn you to not even consider any Sears store, since they are very unconcerned about the issues that this has caused.