WILLIAMS SEWER & DRAIN, INC.
About us
Williams Sewer & Drain Inc. has been in business since 1969 and offers a wide array of services to its customers ranging from plumbing repairs to portable restroom rentals. It has always been our goal to offer quality services at an affordable price and to never leave anyone needing our services in distress. We also pride ourselves in our very quick response to emergency situations. Our customers know that they can call on us day or night to solve their most critical plumbing needs and we will be there right away, this is the premise that Jerry D. Williams started the company with and has been the foundation of our company for more than 44 years now. In the early years Jerry operated the business as a part time business where he and a helper would go out at night and on the weekends to help customers who had called in earlier in the day as Jerry already had a full time job. Nights and Weekends were the only times available to take care of the customers needs. This was the process for several years, until the amount of work increased and Full time employees were added to serve the customers in a more timely manor. In addition to plumbing repairs Jerry also saw the need in the area for a portable restroom service and purchased several units for renting in 1973. As time went on this addition to the company began to grow one by one, and from this Jiffy Jon was born. Presently Jiffy Jon has nearly 500 portable restrooms available for rent for Construction Sites and Special Events of all kinds. In 1990 Jerry's son Scott joined the business as Vice President / Manager and he continues to oversee day to day operations today.
Business highlights
Emergency services offered
56 years of experience
Services we offer
Small and large faucet and fixture repairs inside home. Sewer line repair and replacement. Septic tank repairs and installs as well as preventative maintenance. Video Inspection and Location. Water Heater and Tankless Water Heater repairs and replacement.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.912 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 8% | ||
| 0% | ||
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Showing 1-12 of 12 reviews
Florence S.
Dec 2020
Matt and Brandon got to us as quickly as possible, and their work was super. The City did cut the water off, but these two guys dug out and replaced our cut off valve. Thankfully, the water did not run all night, but we now have a proper water cutoff. Thanks again to Matt and Brandon for their expertise. We hope to get them the next time we need work done. Thank you!!
Scott M.
Apr 2016
The guys that came out were polite, professional, and helpful, answering all questions I had. They did a decent job finding and then digging up the septic tank access. Damage to the yard was minimal under the circumstances (we only had a general idea where the tank was). Will definitely use them again.
Lisbeth G.
Feb 2016
Prompt service and job was completed quickly.
Rodney L.
Jul 2015
They were here when they said they would be. They were friendly and professional and knew what they were doing.
They performed the services quickly and explained everything they had to do and why.
They performed the services quickly and explained everything they had to do and why.
Shirley B.
May 2015
Scott was knowledgeable about our septic system and options to repair it. His awareness of other systems in our community really helped us know we had the right company for our job. His crew was great to work with: quiet, professional and very polite. They left the yard neat, even reseeded the work area! If anything was a concern, it was waiting for our job to get started. But, they were well worth the wait.
Sharon V.
Feb 2015
Background: I live in a subdivision where the builder was limited to providing septic systems to all the houses. I have owned my house for 8 years, during this time I have had septic problems for 6. First my drain field failed, I increased the field by 100 feet. Then one of the diffusers was crushed, I dug it up and poured concrete over it to seal it. Then a year ago my field stopped perking and started pushing sewage to the surface in multiple locations. At the same time, Columbia County installed a new sewer line in my neighbor hood. The sewer line ran along an existing creek. If you were lucky enough (I was not) to be on the same side of the creek as the sewer line then you could attach. I petitioned the county to allow me to cross the creek to no avail. I finally was given permission from the county to cross the creek; however, outside of any county easements.
Williams Sewer and Drain performed outstandingly! Scott Williams the owner personally spent two hours with me prior to writing up an estimate. He then painstakingly worked with the county to allow me to enter the easement along the roadway, so I did not have to enter my neighbors property. His team of professionals dug a 500 foot trench, installed 4inch pipe and re-worked the plumbing under my house. This all took three days to do. Surprisingly, Williams only interrupted my water flow for a couple of hours. They reseeded my yard, filled the septic tank with concrete and provided a me a walk through of everything they did.The company was very professional, they stuck to the estimate, and provided very responsive answers to my questions. This was a massive undertaking. They proved that they were not only up to the task, Williams exceeded my expectations through the entire project. Job Well Done!
Williams Sewer and Drain performed outstandingly! Scott Williams the owner personally spent two hours with me prior to writing up an estimate. He then painstakingly worked with the county to allow me to enter the easement along the roadway, so I did not have to enter my neighbors property. His team of professionals dug a 500 foot trench, installed 4inch pipe and re-worked the plumbing under my house. This all took three days to do. Surprisingly, Williams only interrupted my water flow for a couple of hours. They reseeded my yard, filled the septic tank with concrete and provided a me a walk through of everything they did.The company was very professional, they stuck to the estimate, and provided very responsive answers to my questions. This was a massive undertaking. They proved that they were not only up to the task, Williams exceeded my expectations through the entire project. Job Well Done!
Kathleen W.
May 2014
I called 4 companies to bid the job. 2 were apparently so busy they did not need the business since they never even returned the call. 2 companies came to bid the job and Scott was the only one that crawled under the house, got his nice shirt dirty, and came up with a solution that would cost me less money than the other company that bid the job.
Scott was there when he said he would be, he personally talked to each business around me since he had some heavy equipment that would need to be in their parking lot. His team was there early and they did a great job. This may seem like a small thing, but they all had logo'd shirts on, so I knew they were part of his crew. He ran into a few issues as they were doing the job and kept me well informed. He had to break apart a sidewalk that we did not think would have to be removed, but because of a giant root ball underground, it became necessary. I now had a problem with a missing piece of concrete and the work was being done on the playground at my daycare. Scott saw the look of panic on my face when I thought my playground may have to be shut down for days. He was able to give me a name of someone who could help, and he was there first thing the next morning.
They did a great job cleaning the area after they were done. They even rolled back my expensive eco grass and when I walked into the area, you would have never known I had the entire place torn up just hours ago.
Scott stopped back by the next day to ensure the concrete was being poured and I was taken care of. The concrete was NOT part of his job, and I had already paid him, so in my book the extra customer service I received was beyond what I expected.
Service is VERY important to me, and quite frankly I find it almost non-existent in our world today. I was very pleased with the whole experience, and anyone that can make a septic tank problem a pleasant one is doing a pretty good job. I would highly recommend them.
Scott was there when he said he would be, he personally talked to each business around me since he had some heavy equipment that would need to be in their parking lot. His team was there early and they did a great job. This may seem like a small thing, but they all had logo'd shirts on, so I knew they were part of his crew. He ran into a few issues as they were doing the job and kept me well informed. He had to break apart a sidewalk that we did not think would have to be removed, but because of a giant root ball underground, it became necessary. I now had a problem with a missing piece of concrete and the work was being done on the playground at my daycare. Scott saw the look of panic on my face when I thought my playground may have to be shut down for days. He was able to give me a name of someone who could help, and he was there first thing the next morning.
They did a great job cleaning the area after they were done. They even rolled back my expensive eco grass and when I walked into the area, you would have never known I had the entire place torn up just hours ago.
Scott stopped back by the next day to ensure the concrete was being poured and I was taken care of. The concrete was NOT part of his job, and I had already paid him, so in my book the extra customer service I received was beyond what I expected.
Service is VERY important to me, and quite frankly I find it almost non-existent in our world today. I was very pleased with the whole experience, and anyone that can make a septic tank problem a pleasant one is doing a pretty good job. I would highly recommend them.
Kevin S.
May 2014
They came out immediately. They are very responsive and honestly worked half when they were planning on to get me done the day that I was there. They were able to diagnose the problem which was the roots growing into the septic tank. Instead of suggesting that all the pipes have to replaced, they did some tests and looked through. They really took care of right then and were very honest of what need and did not need to get done. It has been great since so I was pretty happy with them. For what they did and the timing, they did a great job. Their pricing was good too. It was not high compared to others.
Sylvia M.
Apr 2014
thorough and efficient
Michael S.
Feb 2014
I am going to completely rewrite my review, because I had a bad first impression but the company has been good about rectifying my complaints. I called them to replace some broken pipes around my well that had frozen. When the water came back on, we discovered a massive tear in a copper pipe in my attic, so while they were here they replaced that pipe in the attic. The main problem is that after they left, there was a lot of water still in the insulation in my attic, which they hadn't talked about, and shortly after they left half my kitchen ceiling collapsed. They did their job and everything but I feel an outstanding worker would have told me I had a lot of water in my attic needing to be drained/removed. Another small problem is that they had disposed of the broken copper pipe and it was needed for my insurance claim. While my insurance claim was being processed (to fix my kitchen ceiling) I called Williams Sewer and Drain to see if they could find that, and they didn't return the call, but it turns out that they had tried to find the pipe and had gone to some trouble to do so. They also offered to speak with my insurance adjuster personally, but my insurance company was convinced I guess so the call was not needed. A tree had been damaged while they were working at my home and they replaced it. All in all I believe these are honest folks who do care about customer satisfaction. After my experience I am going to suggest that homeowners a) ask your plumbers to leave broken pipes with you "just in case" and b) check the repairs and check for any mess that can cause further damage (like a ceiling falling down).
Response from WILLIAMS SEWER & DRAIN, INC.
"My name is Scott Williams Owner of Williams Sewer & Drain, Inc. and I would like to respond to the post made by [removed member name], First of all I would like you to know this is the first I have heard of any problems or negative aspects of this call. Although I did not go to this call personally I was aware of the call as I am most of our jobs but as you might know we are very busy and I do not personally get to perform or see each job. I understand that we are being blamed for the kitchen ceiling falling due to being wet, I am not sure how this is our fault due to the fact we did not cause the leak. The only way I know to repair this would be to cut out and replace the wet material once it has been soaked. I do not doubt we could have possibly done a better job of communicating with [removed member name] his options to repair this but during this cold weather snap temperatures dipped to 9 degrees and we were overwhelmed with calls so it was a chaotic time for us to say the least. I ALWAYS try to personally handle each complaint but I must know about them to do so. As far as the piece of broken pipe removed from the job I can not replace that due to the fact we repaired many leaks during this time and I am sure that piece along with many others cut out and replaced during this cold snap have all been thrown in the trash, that being said we would be glad to discuss this issue with the insurance adjuster and try to resolve this issue. I was unaware of my crew running over a shrub as stated but would also be glad to replace this shrub/tree with a comparable or like shrub or tree in an effort to rectify satisfy this customer. A simple phone call to me could have already taken care of this issues had I known about them. I am sorry for the negative experience this customer had but do look forward to taking care of these issues if the customer would like us to do so by letting us replace the damaged shrub and have the insurance adjuster give me a call. Thank You, Scott Williams"
Kathy H.
Sep 2013
They were very efficient and knowledgeable.
Fredrick B.
Aug 2013
They are very good. They came and did the job and cleaned up. I recommended them and they did a beautiful job. I am satisfied with the work.
Licensing
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FAQ
WILLIAMS SEWER & DRAIN, INC. is currently rated 4.9 overall out of 5.
WILLIAMS SEWER & DRAIN, INC. accepts the following forms of payment: CreditCard
No, WILLIAMS SEWER & DRAIN, INC. does not offer free project estimates.
No, WILLIAMS SEWER & DRAIN, INC. does not offer eco-friendly accreditations.
No, WILLIAMS SEWER & DRAIN, INC. does not offer a senior discount.
Yes, WILLIAMS SEWER & DRAIN, INC. offers emergency services.
No, WILLIAMS SEWER & DRAIN, INC. does not offer warranties.