Get matched with top central vacuum system service pros in Thomaston, GA

"Replaced central vacuum in a timely fashion"

"I have never in my entire life had to write a review like the one I am about to write right now. To begin with we had a concrete slab laid at the beginning of Aug. and all we needed was for it to be leveled. We reached out to Aquaguard and Bill set up a date and time to come out and do an evaluation and a quote. Bill stated that they could level the concrete slab with no problems and gave us a quote of an est. 6k. I know that no one in their right mind would pay 6k for a job that was guaranteed by one of their SHAREHOLDERS (Bill) knowing that there was no guarantee it could be done (which is what their stating now.) We had a deadline to have this job completed which couldn’t be met because it is now Oct. and still ongoing. Jerrod and another employee came out on 2 separate occasions and all we have received from this service is UNLEVELED concrete and EXCESSIVE CRACKS AND WAVES. Weeks later 2 managers came out and could clearly see my disappointment because I was literally in TEARS. They said that some jobs they can’t get leveled completely and that they don’t know why Bill would tell us they could and that that’s stated in their contract. He said he would reach out to the general manager to come to a resolution because at this point my concrete slab is just horrific and still not LEVELED by the least. Literally worst than when they started the work. Week later no resolution. I suffer with congested heart failure which I was diagnosed with last Nov.2024 and this is really beginning to take a toll on me. All I want is a DECENT resolution because this is clearly not the service I was expecting to receive and is clearly unacceptable."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"as advertised"

"I initially had my garage door serviced by Overhead Door, but I wasn’t satisfied with the service. So, I called Precision Garage Door Service. They were running a promotion price to service the garage door, so I gave them a try. Joe showed up to service my door promptly at the time he said I could expect him. He did a great job, and he answered any questions I had. I asked him about replacing the rubber seal around my door. He quoted a price and came out the following week to do the work. He said that I didn’t have to be at the house when he did the job, and he would email my invoice. After he finished the job, I could see him on my cameras as he backed his truck down my driveway. Unfortunately, his truck ran over my grass. I’m not sure what it is with my driveway, but this is not the first time this has happened. It was also raining, I’m not sure if that was a contributing factor. In a word Joe showed real integrity. He initially tried to put the grass back together but when that didn’t work, he informed me of what happened. He apologized multiple times and said he would make things right. He told me to get an estimate to fix the grass and he would pay for it. Before I could even get the estimate, the manager Mike West called me and apologized for what happened. He stressed that they wanted to make things right and reiterated that they would pay for the replacement of the grass. I got the estimate and had the work done, but before they paid the landscaper, they made sure that I was completely satisfied. This was amazing customer service. Accidents happen but not everyone takes responsibility when they do. They really wanted to make things right and that’s exactly what they did. They did excellent work on my garage door, answered every question I had (which made me an informed consumer), but most importantly they treated me with respect and did everything possible to make me a satisfied customer. It goes without saying that I will definitely use Precision Garage Door Service again. I have already recommended them to friends and family."

"Despite pouring down rain, the installation crew arrived on time and completed the work in one day. Professional crew who were very polite and keep us up to date on the progress of the job."

"Steve and Hamp were so kind, knowledgeable, and helpful. They went out of their way to help give piece of mind with our HVAC system. Would highly recommend Buzzell and especially the service agreement to help ensure your system stays ready."

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"Two recent HVAC experiences inspired this recommendation and this warning. I recently called CW Comfort Solutions and was more than pleased. For a very reasonable fee, CW came out, inspected the heating system at the Henry Herald building, and fixed up what was in need of repair. I would highly recommend CW any day of the week. 10 out of 10. Unfortunately, before I called CW, I made the mistake of calling Hammond Services, Inc.. They inspected that same heating system, made no repairs, and charged OVER TRIPLE the fee!! It was a disgusting, wicked, outrageous way to treat a customer. I confronted Hammond with this fact after CW had treated me well, but Hammond obstinately defended their rip-off price and so-called service. Hammond left me with nothing but disappointment and regret that I had ever reached out to their company. I wish I'd never heard of Hammond. I hope to save others this save others this same disappointment. Call CW first -- I wish I had! I wouldn't call Hammond Services again even if they were the last HVAC company in town. 0 out of 10."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."