"Ms. Carfi, we are sorry that you were not happy with your service. We are a little confused as when you called us out in July it was a no AC call. When we came out on 10/6, your furnace was in good working order and there was no charge for your maintenance. If your unit had an issue with it after we left, we will be happy to come take a look as it is covered under your maintenance agreement."

"It was actually 4 pounds of refrigerant. And the price is in line with the industry, with a good many of our competitors prices being higher. It isn't an arbitrary number, these services are expensive and are calculated using software. A lot of companies will not offer sealant and will only recommend replacement if your equipment instead. I hope this information is helpful in easing your mind about the service we provided. Thank you, Robby Wiley"

"There is A LOT more detail associated with this customer. There were parts burned up that had to be replaced. And yes there was a fuse blown. Most of the time, simply replacing the fuse is all it takes. In this instance, that is not the case. There was a very large refrigerator added on to the back of the building. In doing so, the Ac units had to be moved. The wiring that was done to accomplish this was done poorly, dangerously even. It is our job to identify these possibilities. It was recommended that an electrician get involved to bring the wiring up to code due to what was found. This customer would NOT hear this, and I'm sure badgered an electrician into simply swapping out the fuse (given the difficulty we experienced accomplishing EVERY task performed at the location by us)."

"We are sorry you received a review request for service you did not receive. Reviews are sent out based on deals claimed and you claimed a deal from our company. We never reported that we came to your location. I’m not sure how this warranted an F rating."