CARPENTER & CO HANDYMAN SVC

We contacted CARPENTER & CO HANDYMAN SVC after finding them on Craig'sList.  We made an appointment and Matt came out exactly when he said he would.  He took down a fan with light fixture and replaced it with a custom light fixture we purchased at Ballards.  Very well done, very clean work.  Very fair price.

It went very badly.  I first tried to contact the company through their web site but received no response, so I called them.  Receptionist/office manager said that they had experienced some problems receiving  requests over the internet but she thought problems were resolved.  Once contacted i made an appointment for Matt, a owner of the company, to visit my house and give me an estimate for the work I wanted done.  Appointment was set and Matt arrived on time and reviewed the requested work and said he would send me an estimate within a couple of days.  Matt was very personable and seemed competent and professional.  So far, so good.
I waited about five days and still had not received an estimate so I called the office.  The receptionist/office manager was very defensive and filled with excuses of why the estimate had not been delivered.  After I asked if they were interested in my business, she assured me they were and promised an estimate to me by end of day or latest the next day.  I said fine but that I needed to move ahead with the work as soon as possible.  She assured me all would be OK so I finished the call expecting an estimate within a day or two.
I have never heard from this company again.  I have not called them because I got another company to do the work and I didn't want to go through another phone call with the receptionist/office manager filled with excuses and anger.
Under no circumstances would I ever do business, or recommend that anyone do business, with this company.