Lionheart Property Investment Services

We hired Lionheart to do a complete bathroom remodel. The three-week time estimate is going on a year. While the bathroom at first glance looks great, two major issues need to be addressed. The first problem was the frosted shower glass, which was ordered and delivered incorrectly cut FIVE TIMES. The last time, the installer contracted by Lionheart just shimmed the glass panel up with a tube and caulked around it to create an illusion the panel was correct, but he neglected to cut the tube and fill in over it. A second panel also has quality issues in the frosting process. Secondly, six flooring tiles are cracked, three inside the shower stall. Other smaller issues (black marks on our white tub, paint on the tile floor, and an adhesive of some kind adhered to the granite countertop) were taken care of by myself, however, those items should have been the responsibility of the contractor. The owner of Lionheart has been contacted multiple times, always as politely but firmly as possible, but he refuses to come out and look at the issues at hand nor will he send anyone to correct them. We have not done a final walk-thru, and I have not signed off on the work. I received a quote from a different tile installer and repair person of $600 to fix the tile problems, which I requested from Lionheart. The owner has not responded. Regarding the glass, I was provided the name and number of his glass installer, but I was told by the installer that he has not been paid the $2000 owed him for the work Lionheart seems to think is complete, which we have paid. He, also, pointed out he could put a lien on our home to recover the $2000, but he chose to write it off, so he cannot help us with the frosted glass issue with the manufacturer. I don't know if the glass issue was with the manufacturer or the measurements of the installer and, since I cannot get in touch with Lionheart, this is all the information I have at hand as to why the installer has not been paid. A simple fix of the tile and holding whoever was responsible for the shower glass issue accountable would have made for a MUCH better rating, but at this point, I would not trust Lionheart to do any work.