Jones Climate Control

Great service and fast response time. Very pleased and will definitely be using Jones Climate Control again in the future.

Quinton came out for preventative maintenance for my HVAC system. He was very professional and thorough. I would highly recommend Quinton and Jones Climate Control.

The left me with a new unit, after paying $6,000 that still does not work. They keep coming up with new items that need to be purchased, instead of fixing the problem. My unit is still under warranty and now I can't even get them to come back out. WORST company ever! They have no idea what they are doing!

There was very little work to do. They came out on time and I was happy for the professionalism, but there was nothing to do because it's a brand new system. The service is free for a year. I could have had them come out in April to check the air conditioning system, but since they just installed the unit in April, I didn't bother, but it would have been free. This fall, when I called him to check the furnace, he thought he was coming out to check the air conditioning, I said, "no, you're here to check the furnace because I'm going to be using the heat this fall". He said, "no problem" and he checked that out, he said, "I feel like I'm not doing anything, I can still check the air conditioner", and I said, "if you want to, but I've been running it all summer and it's been great". I asked him there was a charge and he said, "no, the first year was free".

The cost was $5200 for the installation and the device as well. It was excellent service. They did more than just the installation. I didn't know this, but when they give you a new air conditioning unit and heating unit, is essentially, they bring the components out and actually assemble it out in the yard and they out it up in your attic. I found them from a third party and they inspected it with Jones Climate Control. The two of them worked as a team to see what I needed. They took measurements to figure out the size of my unit, they gave me an estimate for what I was going to need for my house, then they went ahead and devised a plan, not only for the new unit for the upstairs, but also devised a plan based on what I told them about inadequate air flow to remap the ducting. The price included all of that. Then, what they did was, after they did it, the third party wrote out the contract by hand and then he ensured that he could actually read it, went over it line by line, to make sure I could read it, and based on that, he told me who the install people were going to be and what the price of the regular maintenance price was going to be. They did run into one tiny little hiccup at the end. They were going to put in a new register on the upper floor because they had actually put in a new duct, I guess, in the hallway section and the register wasn't the right size and the guy said he'd come back later that week to go ahead and put it on there. I, of course, was afraid that he wasn't going to do it because at that point it was a small item, I think they had been paid, so I called the third party because he followed up and called back himself two days later to see how they did. I said, "They had done a decent job, but they didn't have the size of this and I'm not sure if they are really going to come back", and he said, "well, I'm going to have a few words to say about that", and sure enough, and I'm not saying it was because of the third party said, they did come back as they said they would and they finished up on time.

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On both occasions, the techs were professional, on time and knowledgeable. ?Rocky is a very good communicator and went out of his way to make sure we were in the loop at every point.

On both occasions, the techs were professional, on time and knowledgeable.  Rocky is a very good communicator and went out of his way to make sure we were in the loop at every point.

They have a serious problem answering the phone.   They failed to perform the annual check up that comes with the purchase of a new system until I called them.   My new system does not work.   They came to check it out and said its fine however it still does not work.  My house is 88 degrees currently and other Trane dealers say to call the original dealer or pay them their normal rate.  I cant get them to address the issue because they don't answer their phone.    This system cost over $4000 and does not work and I cant find anyone that can work on it without invalidating the warranty.

Broken promise after broken promise. He was that way also when the initial installation took place. He is unreiiable!

Rockey helped us select the units that would work best for us. We decided to go with high quality units, which would qualify us for higher rebates, besides giving us greater energy savings. Rockey was very pleasant to work with. His company installed both systems and repaired some damaged ductwork. We are very pleased with the results and the much improved comfort level of our home!