Delta The Educated Plumber

Prompt great service for leak detection

Started well. Jason came out to look at the problems and said intake valves needed replacing. I received a quote of over $500.00 The issue needed fixing so the go ahead was given. not once did the next plumber check what was causing the tanks to fill up. I contacted them again and another guy came out to verify that the water was leaking into the tank. I have since contacted the company again and have not had any response. How can you call yourself the educated plumber when you do not even check what is causing the leaks. I definitely cannot in, good conscience, recommend this company to anyone.

Terribly. They simply reconnected a broken pipe under our kitchen sink, said it was repaired when it wasn't, replaced a $10 piece of plumbing (vent cap) and charged something like $350, calling the issue resolved. When the pipe broke again two months later, they said they never reconnected that pipe and that to fix it would cost $460 more, as this was a new issue. Knowing this not to be a new issue, we escalated the issue to a manager, they refused to resolve the issue without paying for it despite the fact that their shoddy work is what led to the second breakdown and a flooded crawl-space as a result. I will never work with Delta again and will recommend almost any company other than them.

Stop the leak to get an A.

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He explained exactly what tasks he would perform, demonstrated how a plumber can determine the volume of the leak (this was a serious leak!), repaired the leak in the valve, and explained my options for covering the small opening without repairing the drywall.

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During his inspection of the major plumbing systems as part of a service agreement the technician, Josh, discovered that the "tank-to-bowl coupling kit" bolts were badly rusted on all three toilets including on one toilet replaced within the last two years. The newest toilet was not installed by Delta Plumbing but by my friends. Josh was able to replace the rusting bolts with new-style bolts made of a rubberized composite on two of the toilets but was unable to remove the defective bolts on one of the toilets, even after 45 minutes of struggle. I finally asked him to stop trying to repair that toilet and install a replacement. He was able to do that and remove the old toilet from the premises. He also replaced the valve assembly on one of the toilets.
A couple days after the service I tested the toilet into which Josh had installed a Fluidmaster 400 valve kit. The water level was too low to provide effective flushing and my adjustments had no effect. I knew that Josh wouldn't be at work for a about a week so waited a few days before calling him directly on his own phone. He coordinated with his supervisor and me before returning to the house to make an adjustment. We tested and found that the toilet then provided an optimal water flow into the bowl.
Because I rely on Delta Plumbing for most of my plumbing/septic tank maintenance/repairs I can't comment on whether or not the price for the parts and service were reasonable. I am happy with the quality of the work and the cooperation of Josh and his supervisor in insuring that work was completed satisfactorily.

Work was ok, but felt like bait and switch on price. Tried to up sell at every chance. Not a company I would ever recommend for a friend or business EVER . Felt rolled , taken advantage of at a rough time .

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? The technicians attentively listened to my description of the problem. Then they checked the water level through a port at a point just before the pipes lead to the drain field to determine whether or not running the maximum possible water through the drains inside the house would affect this level. When they saw that the level was not changed by all the extra water they dug down to the septic tank itself and opened one end. At this point they discovered that a large amount of solidified grease was partially blocking the inlet pipe. This pipe was flushed and an enzyme solution was poured into the system.
? I asked about pumping the tank and was told that it would be a waste of money at this time because the tank's environment was healthy; that the only problem was the grease. They explained steps I could take to minimize grease entering the system through the drains.
? They left a 4-month supply of enzyme solution. My understanding is that the purpose of the solution wasn't to improve the septic tank's operation but to help clean up potential problems with the p-traps in the drains.

They were very bad. I wouldn't recommend them. They were very late. They were suppose to be here from 10 in the morning and they got her at 3 or 4 o clock. 2 guys were here and they couldn't find my septic tank even though I told them the general area where they would find it so they kept walking around the house and then they called the county because they wanted to see a layout of my property. Once they did that they found the tank in the very same area that I told them it would be. After that they basically told me that they would need to tear up my yard and pull up the bushes and it would cot me almost $500 just for them to dig to get to my tank. They already advertised a price of $180 to clean the tank. They quoted me an unrealistic price, the bushes aren't even near the septic tank so I didn't know why they wanted to pull them up so I had another company come out. They were trying to gauge the price from me. When I asked them to leave they wanted to charge me $125 just for coming out. So I told them I wouldn't pay them and they called their manager and finally left. So the other company I called would have to come and do an inspection of my yard to find out where water lines are and so on but I haven't gotten to have them come out.

The service was professional, efficient, and pleasant. The men even helped by removing some debris in the attic as they adjusted the exhaust pipe. Also they explained clearly what they had done and how to operate the new appliance.

My husband and I are first time homeowners. After one month in our beautiful house, our plumbing went crazy and flooded our downstairs living area. We frantically turned to Angie's list and called several companies, Delta was the first to show up (less than 30 mins from the time we called). Darron was very through but having never experienced anything like this, we were very disheartened when he gave us the quote to repair the issue. We decided to do some research and had a few more vendors out to give us quotes. Everyone kept telling us we had to replace our pipes, everyone except Delta. After wasting a full day, we called Darren and he came out the next morning. Darren spent 8 hours hydro-jetting our lines and found the blockage - a mop head apparently flushed by the former owners.  
We are thrilled to have working plumbing again and that someone took the time to actually fix the issue rather than just try to rip our pipes out and charge us $10,000. 
Thanks Darren and Mark!!!

I had a great experience. They were very friendly. They explained everything they were going to do and what they actually did.

Although, as far as I can tell, the plumbing work Delta has performed at my house is adequate (the plumbing works) I am very unhappy with the service and the cost.  My first encounter was when the septic system backed up.  While I was at work   a service man stopped by and called to tell me the septic tank needed to be drained.  Since it was an older system they needed to dig to the tank and put on a lid for easy access.  Since I needed this taken care of ASAP and I am not a plumber or septic expert I agreed to what I though was a high price (@ $1800) to have the work done.  I felt I was over charged but the timing, as with all things, was off and between the holidays and work there was not enough time to price multiple places (my fault I guess)

A year and a half later the plumbing is backing up into the house again and due to slow responses from  a couple of other places my husband called Delta again because the issue needed to be resolved.  He was told they would come out for free since we had the septic serviced before.  Once they arrived to look at the issue with a camera we were told the pipe from the tank to the house was drooping and needed to be repaired and for   about $2500 they would bring in a trencher and repair the 10 foot line. 

We were finally able to reach other  plumbers who all said they would do the repair for half the cost.  When we contacted Josh, manager, at Delta we were told ?running a business is expensive.?    He was very rude and repeatedly indicated we just did not understand how expensive it was to run a business  (hmm my husband is self-employed)  Well I guess to be the ?educated plumber? means you have to over charge those that  are not experts . 

I do not recommend Delta - rude people, over charge and treated us as if we were the dumb customer.

Two men came to my house in a very quick response time from my call. The men looked like my pipe problem would be a tough one to fix. When I asked about a price, the men said they would be right back. I don't know if they had to discuss the price or call about it. They came back with an emergency price sheet. For the two leaks it was a whooping $1135.00!!!!!! I couldn't believe it but I knew I had to get this fixed and because you see the company name on TV and yellow pages , I felt they were a very trusted company. And because this happened in the same area 3 years ago. I felt paying the big bucks would be worth it in the long run. It took them approximately ten minutes to fix my leak. I asked about their warranty, the man kept saying well if it's not insulated well and it burst the warranty does not apply, so I felt that was a way around not applying the warranty in the future. Well two weeks later , the pipes burst again after insulation. I did not even bother to call them. I called a local plumber I saw on Facebook, he took his time fixing the problem, two hours. He really observed and found the real problem. I highly disagree that Delta is the educated plumber. They are way too expensive!! The local plumber, same problem $160.00.

When I called them on a Saturday morning, the dispatcher informed me someone would show up between 2 - 4 PM.
Received a call around 3:30 PM stating the job he's currently on is taking longer then expected but he would show up once completed. At a little past 6 PM he arrived and quickly wrote up the quote which I agreed to.  It took close to an hour to complete the work but I was very impressed how he doubled check everything for leaks.
I will use them again.

They were prompt and got the job done.  Hopefully the pipe is fixed.  Waiting for it to unfreeze to test.  It was an emergency and I am glad they were able to get the pipe fixed.

Update:  This did not fix the leak and had a large leak on the same line moments after they left.  I called them back and they charged me an additional $300 for the fix on the same pipe. I was not happy with the extra charge.  The rules of supply and demand clearly applied here.  I was not pleased that I had to pay again for something they did not check and if it had been fixed the first time properly I would have had much less damage and lower recovery costs.  I will not be using them again, it is wrong to take advantage of people in emergency situations. 

Called Delta to get estimate on replacing interior polybutylene piping in a vacant property I'm getting ready to sell.  Arrived at the home for the appointment and found water in the garage that had leaked from the service line.  I had Delta write up separate estimates for the service line and the re pipe.  Estimates were $2900 for the service line and $4600 for the re-pipe and new water heater.  I had the service line done first and was told it would take 2-4 hours.  I planned for 4 hours but it took Delta 5.5 hours.  It was a very hot day in excess of 90 and a good bit of trenching was needed.  As far as I can tell, the work was good.  I learned afterward that the $2900 may have been a bit excessive for the job.  My fault though because I didn't seek a 2nd opinion.  Also, was hit with a $12 fuel surcharge on the final invoice.  I did get a 2nd opinion on the re-pipe and Delta's quote was in line so I had them do that job as well.  I had an appointment with the plumber to provide a key and let him get started.  He was several hours late because he had a fire in his truck.  As far as I can tell, that work was good too.  I did have difficulty getting a final invoice from Delta on the re-plumb.  I called the office and spoke with Jack who said he would get the invoice to me by email that day or the next.  A week or so later, I called the plumber who said that he would get with Jack.  I spoke with Jack again about a week later and, again, he said I would have by the end of the day.  A week or so later, I called the office again and spoke with Lisa.  I received the invoice a few minutes later.  Overall, it appears that Delta did good work but I may have been overcharged on the service line.  Again, I neglected to get a 2nd opinion so that's on me. 

UPDATE:  I discovered that the cold water line was attached to the hot spigot and vice versa under the kitchen sink.  Also found that the dishwasher line no longer reached the water supply line and, as such, was not reconnected.  I resolved the problems in another manner and did not contact Delta about these issues.   

The original tech was supposed to come at 9:00 a.m., I called Delta at 10:40 when he still had not arrived and I had not heard from him. They apologized, said that something had come up, and sent another plumber, Codi.
Codi arrived within the hour. He was thorough, knowledgeable, friendly, upfront with the price, etc. Sometimes you don't know what really needs to be done, but everything that he told me before turned out to be true later (like how rusty my pipes really were inside!) 
Delta gave me a flat rate quote over the phone. When Codi arrived, he told me ahead of time what other things needed to be done for my old, bootleg water heater. The price seemed reasonable.
After everything was put together, he checked for leaks and stayed longer to take apart an old pipe that had a small drip- he did not leave till it was fixed.
 My husband and I were both very pleased with his work and will use Delta again for our plumbing needs!

I discovered that my hot water heater was leaking over the weekend so on Monday morning I called Delta Plumbing. By 11:30am, the installer (Codi) was at my house. He was knowledgable, reviewed everything with me before starting any work and completed the job in a timely manner. I would use this company again for my pluming needs and would also recommend them to my family/friends.

The Technician, Damon McLin, was very professional and and really great in diagnosing the problem. I fell he was not trying to just throw parts at the situation because he give me several options and prices. I know that the water heater was past due for replacement and I feel that buying a Rheem and letting Damon Mclin put it in was the best thing to do.

. Delta was the only company called (out of three or four) willing to provide an estimate in advance. All the other companies said that they'd provide an estimate only on site but I'd have to pay for the estimate if I didn't let them perform the work.
. The plumbers repaired the water pipe (apparently chewed open recently by a rodent) by first digging out a bit of the concrete wall. I didn't expect that they would be willing or able to perform masonry work. The senior plumber of the two-man team then explained to me how I should repair the masonry and what type of cement should be purchased for the job.
. The replacement of the water heater seems to have been completely perfectly.
Note: I'm surprised by the negative ratings (some current) by other members. Perhaps the company employs a variety of excellent as well as poor plumbers. I seem to have had the services of two excellent ones.