
Decks & More Inc
About us
Locally owned & operated. Awards won - 2008, 2009, 2011, 2012 2013 Angies List Super Service Awards, 2009 Master Design Award for Dettached Structure, Contractor of the Year (COTY) Award 2011 & 2012 Regional winner for residential exteriors under $100k. Contractor of the Year award 2012 Residential Specialty. National Deck Award Winner...20111 for Best deck Under 500 Sq Ft : 2013 Atlanta home improvement Magazine's Best before and After 1st Place Home exterior. 2013 National Winner on www.decks.com for Best Porch Project
Business highlights
Services we offer
Sunrooms, additions, basements, baths, custom decks, interior & major remodeling., outdoor kitchens, porches
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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They're on the high side but we still went with them.
"Hello: [Member name removed] Thank you very much for your time the other day. We are looking forward to working with you and serving your family. I am always here to help. Sincerely, Frank Pologruto www.decksandmore.biz 770-235-6929 cel"
"Hello: [Member Name Removed] we truly appreciate your business and are looking forward to serving you and your family, in the near future. please remember we are only a phone a call away if you need us. Sincerely, Frank Pologruto [Hyperlink Removed] 770-235-6929 Cel"
We interviewed 2 other contractors for this job and chose Frank based on his resume and candid approach to the design/build for this project. While not the cheapest bid, our view was that you get what you pay for and Frank delivered in spades. Especially impressive was his ability to shepherd this project through county approval process and handle the inspection process without causing undue delay.
I would not hesitate to use Frank and his team again.
Many thanks for a job well done and we look forward to enjoying our porch for years to come.
"Hello: [member name removed] Thank you very much for your business we truly appreciate your job and time you spent with us. We are looking forward to assisting and serving you in the future I am here to help. please remember we also build additions, sunrooms, basement and baths. It truly a pleasure to work with you on this project. I am looking forward to serving you in the future."
From start to finish, Frank's crew and Mike made this project so smooth. Yes, it took a week longer than planned. But, the issues they faced and how they addressed them....I couldn't be happier. There were days where the crew had to take off because of delayed inspections. But Mike came by almost every day to make sure that my husband and I stayed informed. All in all I am so pleased that we made our choice to hire Frank. Now I have my dream porch!
"[Member name removed] we truly appreciate your business and are looking forward to assisting you in the near future. It was truly a pleasure to work with you. Remember we do amazing interior work as well such as basements, baths, and sunroom additons. Sincerely, Frank Pologruto [hyperlink removed] 770-235-6929 cel"
As with any major remodel project, I expected delays and a few minor re-works. What I didn't expect was incompetent, sloppy, sub-par work from a company that charges premium dollars and claims that "all work is completed by professional craftsmen." The condition of two of the bathrooms was totally unacceptable when the final invoice was presented. I was shocked that the owner of the company would risk the reputation of his company without ensuring that the issues noted were either avoided completely or remedied before I brought them to his attention. Many were obvious rookie mistakes that IMO should never have been acceptable to the project manager. To name a few specifically: shower floor was not leveled properly and did not drain, some of the tile installation looked worse than a weekend DIY project, door re-installed improperly and would not close, trash left inside and outside of home, caulking not done properly. The issues were obvious rookie mistakes that would have been avoided with adequate assignment and oversight of the sub-contractors used. During the rework (done by a different sub-contractor), the owner admitted that the sub-contractor used was probably not skilled enough to do the work assigned. In fairness to the company, most of the issues were corrected but a couple could not be (mis-alignment of tile in master bath).
My disappointment with the company and their work was exacerbated by an interchange with the company's owner mid-way into the project in which I pointed out a series of errors that could easily have been resolved through better project planning/management. My criticism was in the spirit of improving the process to avoid further mis-communication and errors that in the end proved to be a major aggravation to me and a cost to Decks and More. The response I received was disrespectful, dismissive, confrontational, arrogant, uninformed and unprofessional. I paid Decks and More lots of money to do the work and expected to be treated as a valued customer regardless. I was not treated that way. I will not do business with this company going forward.
"(member name removed), Thank you for you business and response we truly appreciate the feedback. However, there are 2 sides of the story, Yes we did complete 3 bathrooms for you!!! 2 full remodels and small work in the lower half bathroom. You had your Friend who was a designer who was suppose to gives us the pattern and layout of the tile which delayed us by 1 full week. Also, you did not provide the proper control valve for the shower head which your were instructed to provide for us do and I Personally told you to do .Therefore, we stepped to the plate and got it for you with no additional charges. this delayed us another 2 days. (member name removed) we tried to keep our mouth shut but your designer but you would not listen The designer could do no Wrong!!! Secondly, you and add 2 Change orders to the project which extended the project further. As For the quality of work you gotta to be Kidding me!!! Yes we run into challenges in some jobs. However, we fixed everything on the list for you over and even More!!! You have 2 amazing and stunning bathrooms finished in your home!!! Furthermore, we finished all bathroom work on the 5th Oct 2014 then all we had to to do is the punch out work. And you did not let us get back into the home until 31 Oct... 3.5 weeks later!!! Then you had more issues and you & I meet then we to wait another 2.5 weeks.....to do ....1 - 1/2 days of Punch out work. (member name removed), You Got everything you asked and More!!!! Most contractors would have quit the job if they had to wait 6 weeks to do the punch out work!!! You are extremely fortunate you hired me who stuck with you until the end. Finally, for the final payment after we finished everything on a Friday morning you still did not provide my the payment which we truly earned!!! after all that time 6 weeks you made me wait a couple of days and mailed the payment to me!!! What a selfish move!!! e (member name removed), I am sorry this job did go smoothly for you, In any remodeling jobs we will make mistakes but we will gladly fix them for you. Here is a list of things we did for you for Free just in case you forgot them already. 1. Repainted all hallways & walls for you........................................$1,300.— Free 2. Reset the light fixture in the bathroom to center it properly..............$350.— Free 3. Electrical work 4. Replace 3 light fixtures in the closet/home .......$90.—ea x 3 =.......$270.— Free 5. Install an extra GFCI outlet outside............. .................................$395.— Free 6. Replace 1 switch on the porch as per your request.........................$175.-- Free 7. Repainted the whole kitchen area for not just the ceiling..................$900.— Free Upgrade 8. Fixing the hardwood flooring which our guys did not damage............$375.-- Grand total for all the extra we did for you...............$3,765.-- Let me remind you have great taste and you have 2 Beautiful and Stunning bathrooms that I am extremely proud of. (member name removed), you have 2 Award Winning bathroom projects in your home, where we did the complete remodeling jobs. I would love to send my photographer to take some professional pictures of them and put them in my Portfolio!!! (member name removed) i will gladly pay you $250.-- for Access to the home, for us take professional photos of the bathrooms with my photographer!! (member name removed), You are a good person and a hard worker I am sorry you feel the way you feel. (member name removed) I wish you well and I will say a prayer for you today. It looks like you could use one. Have a great Day!!! Sincerely, Frank Pologruto www.decksandmore.biz 770-235-6929 cel"
The guys who came each day to work were professional and courteous. They cleaned up at the end of each day. Mike, the project manager, was wonderful to work with! He was there every day and answered all our questions. We felt we were in good hands!
The porch has turned out beautifully! It has a cathedral ceiling with bead-board and beams and a small bead-board wall for the TV. They took care of the roof, gutters, screens, electricity, foundation, tiling the floor, etc. All in all it took about 4 weeks, which was fantastic!
Decks & More did a wonderful job with this project! We are incredibly happy with the outcome!
"Thank You very much for your business we are looking forward to working with you in the future. We are always here to help. Please remember we do additions, bathrooms, basements, and large remodeling projects. Sincerely, Frank Pologruto [Hyperlink removed] 770-235-6929 Cel"
"[member name removed] thank you for your business we really appreciate it and we look forward to serving you and family in the future. Please, remember we also do major remodeling, additions, baths, basements, and all outdoor living spaces. please visit our new website @ [hyperlink removed] Sincerely, Frank Pologruto [hyperlink removed] [email protected] 770-235-6929 cel"
"Hello: [Member name removed] Thank You Very Much for your kind words and we truly appeciate your business and look forward to serving you in the future. Please feel free to call us if you need anything we are here to help. Sincerely, Frank Pologruto [hyperlink removed] 770-235-6929 cel"
"(removed member name), it was truly our pleasure to work with you and your family,i hope you enjoy your new, patio, and deck, and the den remodeling. Remember we are always here to help and assist you. We look forward to working with you again in the near future. At Decks and More we: "Listen to the People we Serve and them Well. Sincerely, Frank Pologruto www.decksandmore.biz 770-235-6929 cel"
Licensing
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