Residential Concerns
About us
Residential concerns roofing & construction is a small, family-owned and family-operated business established in 1985. We are a local contractor serving atlanta & the surrounding counties for the past 23 years. We do not employ high-pressure, commission-based salespeople. We know that you have a choice in roofing & construction contractors, our goal is to show you that we are the best choice due to our experience and dedication from start to finish. Residential concerns roofing & construction specializes in re-roofing projects. We provide detailed evaluations of current roofing conditions, including inspections for hail, wind and other storm damage, as well as roof inspections before purchasing a new home. These evaluations provide information not only on the roof, but on any additional work recommended, whether it is exterior or interior. We provide repair or replacement options for your roof, ventilation, gutters, siding, windows, carpentry needs and any interior repairs that you require. We offer emergency repair services to keep your house from further damage. Our dedicated office staff and experienced repair crews work hard to ensure that you have a positive experience from start to finish, one that you hopefully will recommend to others. At residential concerns roofing & construction, we feel that every job and every customer is important. After all, your home is important to you, so it is important to us as well. In order for us to earn your business, we know that we must earn your trust also. The best interests of our customers take precedence. Therefore, we hope to get to know you and work for you, and thereby show you that we are the best choice for all of your roofing and construction needs! Thank you, rick gutierrez, owner. Award winning. Additional phone - (770) 942-9489. Additional contact name - Rick Gutierrez, Keith Hull. Additional email - [email protected].
Business highlights
Services we offer
Roofing, remodeling & insurance restoration., siding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 8% | ||
| 0% | ||
| 0% |
They built our garage - this was second project for us with them.
"[Member name removed], Thank you for taking the time to give us some feedback. We have contacted the manufacturer that we provide the warranty through. Their records indicated that the warranty package was sent to you not long after the repairs were completed. The warranty is fully in place and registered. Seems as though the documents sent for your records may have been lost in the mail. I have filed an inquiry with our district representative at the manufacturer, I will keep you posted."
In general it went ok. They were good. The cost is why we preferred this service provider over other providers. They did an ok job.
Don't know all the reasons but the job took more than a 6 weeks to complete. One reason was time it took to order and get parts and pieces needed. Some due to the harsh winter conditions. We were in sunny Florida all this time so no hardship for us.
They did not coordinate as agreed with a neighbor who was watching things for us. This included receipt of final payment which I had to encourage them to contact the neighbor to get paid. I believe they need to ensure all employees involved in a job have and follow all agreements and special directions.
I called them several times to find out what was happening as they did not or were unable to contact the neighbor. They finally did make contact after my last call and got their payment.
Good news, they were not antsy about getting the final payment (they must be financially stable, a plus) and were always professional and respectful.
I am sure if we had been able to be here in PTC during the time it took to do the job there would have been no issues.
No problems with the company only a few comments.
PS I had to also have my Florida house's roof repaired and Keith's company had it done in a week, also excellent work , rational price and competence by his company. I'll get to his review later.
So far Angie's list is working, as the top several companies in each category have performed well for us!
One caution: while there are unforeseeable costs in any job, do double check the estimate prior to beginning. The estimator forgot to include the cost of our new roof vent and it ended up costing us a few hundred more dollars. We owed it, but it was just a surprise when it came time to write the check.
list. Residential concerns contacted me the next day. Scheduled for
Keith to come out and look at the leaks. He took the time to perform a
complete inspection and provided me with a quote. I contacted the
office about their insurance. The next day the insurance carrier
emailed me insurance documents with my name on it. Scheduled the job
after several days of rain. Keith performed the work and showed me the
problems and solutions that were performed. The other company still has
not contacted me! When it is time for a new roof, Residential
Concerns will be at the top of my list to call for a re-roofing quote.
I found Residential Concerns close by and had a good Angie's list rating. I can't remember if I called or sent an email. In any event a time was scheduled for Keith to come out an take a look. Ketih confirmed what I pretty much knew that based on the problems I had discovered that a whole roof replacement was required.
They sent a quote and I accepted the quote with higher quality shingle. James and Keith came by with some samples for us select the color. The job was scheduled for a few days later. The job was started on Tuesday and done by Friday afternoon. Much faster than I would have expected.
The house looks great and I am happy with the quality of the work and the service. I would be happy to do business with Residential Concerns in the future.
"We just wanted to say "Thank You!" to the Member family for such a nice review. It was a pleasure to work with you on your project. The Residential Concerns Team"
"Thank you for such a great review! We certainly appreciated your business and will look forward to being your contractor for future projects when they come up."
Licensing
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