Aquanaut Plumbing Inc

GREAT! This was not an easy job as our existing hardware was 32 years old. Ron handled each challenge with good humor, while doing the usual excellent job that you can expect from Aquanaut. Again, VERY HAPPY with this company.

They installed 3 valves, 2 were faulty. They leaked and they refused to fix it. Had to call another service.

A new unit was purchased from Aquanaut but It was installed incorrectly and within a week Aquanaut had to come back out, dig it up, and replace it again. Within 6 months time we were right back where we started with a leaky yard hydrant. Aquanaut refused to return my calls and when contact was finally made they wanted more money to repair their own screw up. Finally their response was, if I didn’t like it, I could take them to court. I intend to do just that. Stay away from this company. They don’t know what they’re doing.

Perfect! Would definitely hire again!

Although the salesman was very thorough and courteous, I was not willing to have my finished basement jack hammered and have a sump pump installed for a small puddle of water.

All technicians have been on-time, friendly and knowledgeable.

Aquanaut Plumbing, there is not enough good things I can say about their service, employees and work ethics. My husband was in the hospital when this leak happened and I got in touch with Aquanaut the morning my he came home and we had no water. They were there found the leak and fixed it by the time we arrived home. Shaun and his dad Rick were honest, easy to work with, did what they said they would do and for a very reasonable charge. I would recommend them to anyone.

Shawn arrived promptly and was able to quickly determine the severity of two plumbing leaks inside my house. He completed the work within an hour or so, and we tested flows successfully. This is the third time I've hired Aquanaut Plumbing, and will continue to do so for all of my plumbing needs.

I decided to share my very interesting experience with Aquanaut and you can make your own opinion about this company. 1. The estimate fee is $45, which was announced in the first talk with Rick Williams at Friday 09-16-16. Rick said that he needs time to check his schedule and he would call me back to tell me the exact day and time of our meeting. 2. On Monday 09-19-16 I received a call from Rick and he said that he will come in 10 minutes. Luckily my husband was at home so he can meet with Rick as I was out because I wasn't informed about appointment beforehand. 3. We paid $45 fee, explained about 1 hour what we need to do and agreed to receive an estimate in couple days. 4. As till Friday 09-23-16 we didn't get any response - I called Rick but didn't reach him and left a voice-message. No one called me back on Friday, Saturday and Sunday. 5. On Monday I called Rick one more time. He picked up the phone but it seemed that he can't understand me or can't hear me and hung up. After that I called him 25 times but no answer. Only after 25 calls I received a text message from different number - "I'll call you later". As you can guess - no one called me back this day, neither I received any message via e-mail or cell phone. 6. I text Rick that I need my money ($45) back as I didn't receive service (estimating of costs) for which I paid this amount. Again - no response. 7. Next day (on Tuesday) I received a call from Rick and he said that he couldn't sent me an estimate because he didn't receive specs of our bathtub (the simplest by the way soaking tub without whirlpool or air). No other plumbers asked me the specs of the tub for the estimate except Rick as it's only rough-in plumbing. Also Rick told me that something wrong with my phone as he didn't hear me. Two things I wanna say in this case: 1) we are in process of remodeling our kitchen and 2 baths and I'm in touch with numerous suppliers and subcontractors during 3 weeks - no one told me that he can't hear me when speaking over the phone; 2) it's not an excuse for missing 25 calls and not to text me about this "problem" of my phone or vanishing for 1 week from the visit day and not giving any response. 8. Today 09-28-16 I received the estimate. I was speechless and tried to count the number of "0" several times to exclude mistake of my eyes. $18,000... $18,000 considering that all faucets, shower heads, valves, bathtub and toilet will be on us... How this can be if other companies gave me the price in a range of $3,000-4,000 for this 3-4 days work? Why does Rick think that his work costs 6 (!) times more? Will the quality of his work be 6 times more then others? Or Rick was afraid that we'll agree and gave us deliberately high price but isn't it unfair? Wait a minute - $18000 for 4 days - it's $562 per hour (!). Not many neurosurgeons or Stanford computer science engineers can brag such high value of their work. This moment I understood that we've chosen wrong occupation. We all should become plumbers.

Our pilot light went out and would not reignite. I called Aquanaut Monday the next morning and they came out the same day! The tech was very professional and nice. He gave me a couple of options but ultimately we decided to change out the water heater. They were able to do it the same day withour leaving my home. They were quick, efficient, and professional. They will be my plumbing company of choice from now on!