Yates Astro Termite & Pest Control

Went well. No problem.

They came right out and took care of the problem we had. They came when they said they're going to come.

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This organization provided termite protection to our home since the day it was built.  They were hired by the previous owners and we continued with their services once we bought the home in 2010.  However, Yates-Astro failed to maintain the same level of termite protection on our home that was provided in previous years and did not disclose that to us willingly nor openly.  Their organization openly admitted that they changed the "termite" contract when we purchased the home and we were not aware of it.  This is their admitted common policy.  Buyers beware!  We were contacted via phone when we purchased the house and asked if we wanted to "stay" with he company and we did - we saw no reason to leave.  We were transferred to Savannah from the "north" and really unaware of termites and presumed they'd do their job as needed.  They mailed us a contract and we presumed it was the same as the previous owner's and of course - we had no reference if it wasn't.  Fast forward 4 years later when we discover that we have a devastating case of termites in our home and we are in arbitration with Yates-Astro.  We learn that the responsibility was on us 100% to have discovered that the contract was different from the previous owners and that the treatment they were providing was different than the contract provided to the previous owners.  It was completely deceitful.  And in practicality - who has time when they are moving and unpacking and starting new jobs to reach out to previous owners to determine if the termite contract is exactly the same?  It never occurred to me to ask!  I saw on the sellers disclosure that there was a lifetime warranty for termites on the home so we assumed that was indeed the case.  We were so wrong.  Our home has suffered damage to the whole back of the home that requires the demolition of the complete back of the home and rebuilding the interior and exterior walls, roof, installing windows and doors.  We couldn't easily afford to rebuild our home.  The expense to rebuild our home was not covered by our homeowners insurance and we could not arrive at an agreement with Yates-Astro.  We lost in arbitration.  The arbitrator felt that the responsibility was on us as homeowners to know what we had signed and agreed to.  Regardless of the fact that Yates had done something so shifty.  So we have sold our home for pennies on the dollar.  Please be aware of your contract and the services you are getting if you are doing business with Yates-Astro as a new customer who has just purchased a home and are taking over an existing contract.  Ask questions and be diligent.  Better yet - change termite providers!

We have been using Yates since we moved to Savannah. Our tech, Andrew is the absolute best. He always makes time in his schedule and does a fantastic job.

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I like them a lot. They were professional, punctual and thorough.