Rooter Man Plumbers

"On 10-[Member Information Removed] 2016 we responded to customer stating toilet was running intermittingly. We responded and discovered it needed a new flapper. We charged 207.50 which included gate fee, dispatch fee, and 1hr labor. We do not automatically install a whole flush valve assembly when a flapper is all you need. To install a whole assembly you have to remove the tank from the bowl ( it can crack and/or break during this), remove the flush valve assembly, install the new flush valve assembly, install a new tank to bowl kit, rehook up the water supply, then test. We tell customers once we install a new flapper it may take a couple of days for the new rubber to set and the problem to stop. If it does not we tell the customer you then will need a new Flush Valve assembly, due to the flapper didnt work. If this is the case we go out and install a new assembly for only the cost of the difference of the 2 tasks stated above. We were contacted on 10-26-2016 that the toilet problem had recurred, upon arrival customer didn't want to pay anything and asked us to leave, stating it wasnt doing it as badly as before."

"Our technician was dispatched at 8:04 a.m. and arrived on site at 8:26 a.m. om 1-30-17. Upon arrival we focused the initial observation onto the kitchen sink. After testing kitchen sink with amount of time it took to backup slightly, and talking with customer about previous issues our tech made the determination to go up on roof and run camera into 4" vent located over laundry room, to inspect line. This had to be the access due to no clean out was available. Line was full of Gunk and camera went into a black hole approximately 30 ft. Went to truck got Rigid K 60 machine and proceeded to clear blockage that was causing the problem. Cable was catching on something in line around the 30 ft mark as was the camera. The line is able to drain but not efficiently. For the services rendered above we charged $325.00 which included 1-1/2 hrs labor, 30 min arrival time, cleaning the line, videoing and locating area needing to be addressed. We highly recommended excavating and installing a clean out on mainline to give access to use Hydro Jetter, (much stronger Equip) to rectify the problem completely and our estimate was $889.58 to do so and that if they backed up again this would need to be done. As customer stated above this has previously been addressed approx 3 or 4 times prior to our 1st trip. We performed a service and gave customer options because we knew other work needed to be done. On 2-5-17 (Sunday) they called our emergency service and told the on call Service man they were hearing the gurgling and figured the problem was coming back( just like we told them would happen). He let the know we would get someone there Monday, ( the next day). Upon arrival to there home we had the hyrdo jetter with us and all necessary materials to perform work we had previously quoted, but they didn't want it done. They wanted us to do it for free so the bartering began. they proceeded to try to get this done for free, and we refused. We are here to provide a solution to your problem to the best of our ability, but we can only do so much. We got the line to drain, we located area of issue and we gave pricing upfront to rectify completely if issue were to return, but we can only do what the customer allows us to do. We were negligent in our ability to rectify this problem."

"[Member Name Removed], Thank you for continuing to trust RooterMan for your plumbing needs."