Palmetto Shutter Co

Quality of shutters was fine except our old shutters had copper tops which were not done on these. We had these replaced in one year increments, half of the building at a time. The first half was fine but the second half of the shutters do not close properly. No one noticed until we had a hurricane come through. We called Andrew to fix and he said he would get back to us. Despite repeated attempts by several people, they never came back. They are screwed in about 2 inched too high so the shutters don’t close into the window opening when needed. When the second hurricane was coming my poor husband had to hang out the window and have a friend on a ladder hold them in place while he rehung properly. The rest of my neighbors are out of luck. WOULD NOT RECOMMEND AS THEY DO NOT FOLLOW THROUGH ON PROBLEMS. We paid a lot of money but what good are they if not working when you need them?

I showed Mr. Albert pictures from Veranda magazine that did not have a valance and were placed inside the window frame. I have unusual windows and he said they would have to be mounted on the outside. Being concerned how they would look and never having blinds only shutters, he assured me they would look really good. When they came and were installed you can see from the pictures they are horrible. Mr. Albert told me the returns were wrong and he came back when Hunter Douglas sent him new ones. He also thought new brackets would help. Well it didn't, and I was told by him and Hunter Douglas that they wouldn't do anything about it. Mr. Albert offered to lower the price and took off a whopping $265. The blinds have black out lining and as you can see since they hang 2 in. and one room 3 in. from the wall leaving plenty of light in next to the bed. The pictures I showed him did not have an eyelet and was told that the valance would have covered it. How is that custom if all they did was not put a valance? And how is this good customer service when I pay and get lousy blinds? Sick to my stomach every time I look at them!!! Everyone who sees them cannot believe that someone would even think they are acceptable, especially from what Hunter Douglas is supposedly one of the best companies. Beware people, Hunter Douglas and Palmetto Shutters do not back their work.

Great personality and professional.

product is beautiful
installation was perfect and professional
timeliness was great
will use again as needed

Excellent service and guidance.  Great Quality.
Well worth the wait!  They look great!
We love them so much we are considering them in other areas of our home.

The service was excellent. Shutters were custom matched to the trim color in our home. Beautiful !

Had the measurements taken and estimate on December 3 with an estimated delivery of 4 weeks, according to the invoice. I contacted the company in early January but was unable to schedule installation before I had to leave for a month. E-mail contact was not immediate and when we did connect I was unable to schedule installation for the week I returned. The owner was apologetic for the delay and gave me a discount for the communication issues. I do think he has taken something positive away from this. 
Detailed measurements were taken. The types of shutters to be hung, and the reason why certain types were advised to be used, was explained. Installation was also detailed oriented. Andrew came back a few days later after refining the measurements of the shutters on one set of shutters and planing for a better fit several other installed sets. He was very professional in addressing my disappointment in the scheduling delay. 
I definitely would recommend Palmetto Shutter Company to anyone wanting quality shutters.

Andrew came out and measured my window and brought samples of different size shutters. He was very helpful in guiding my decisions about the configuration of my shutters. He said it would be 4-5 weeks until installation and he was right on target. He and another worker installed my shutters and made sure I was pleased with all before they left. The shutters are high quality wooden and fit well. They are quite beautiful and add class to the room. I would definitely use Palmetto Shutter Company again. Their products are made in the USA. I highly recommend this company.

Great! Fast and professional.

I would highly recommend Palmetto Shutter Company to anyone considering Wood Plantation Shutters for your home.  We obtained quotes from four (4) locally based companies. Most offered an inferior product (composite shutters) at a higher cost.  When we had questions some competitors would not respond to voicemail messages nor emails.  Andrew (Palmetto Shutter Company) is a true professional.  When he came out to measure and provide his quote he answered our questions and displayed the different product lines for us to choose from.  He took time to explain what we were buying and made recommendations when we asked for assistance.  He quickly responded to our emails and telephone calls when we were comparing quotes and choosing our supplier.  He custom painted our wood shutters to match our trim.  The installation took one day.
We chose Palmetto Shutter Company because of the Customer Service that Andrew provided.  He didn't hound us like some of his competitors but he did go out of his way to respond and answer our questions.  The cost savings was an added benefit. 
Palmetto Shutter Company supplied Solid Wood Plantation Shutters for 24% less than the competitors were charging for Composite Shutters and 42% less than his competitors were charging for similar Solid Wood Shutters.  We are very pleased with our Shutters and with the savings we realized by choosing Palmetto Shutter Company.

We received an in home estimate tthat was professional and cost effective. We placed 50% with our order and installation was about six weeks later. He arrived promptly and completed the install in about two hours.