Henry Plumbing Co Inc

I received a call from Savannah's Water Co. informing me that my water meter reflected that I was using 84 gal. of water an hour and had used 23,000 gal. of water in the past 25 days. I immediately called Henry Plumbing Co (in Savannah, GA)., which I had trusted and used for years and always recommended to others, to see if they could find a leak. The scheduler at this company is always accommodating, and she had 2 of the company's plumbers at my house within a couple of hours. After spending around 2 hours inspecting the interior of my home, I mentioned there was standing water on the back lawn, which I had never seen previously. They said they would take a look around my home, which has a slab foundation, after checking out the interior water sources. After their outside "inspection," the plumber-in-charge told me that they could not find a leak anywhere. Therefore, I had 2 options: 1. They could check for a leak, before leaving, with a "leak locator device." The cost for "this service," as I recall, was close to $500 and not guaranteed to even locate the leak. I was later told that Savannah's American Leak Detector charges a flat $350 to find a water leak, with the guarantee they WILL find it. 2. OR I could have my 30-year-old home, which recently underwent major improvements and is in stellar condition, totally re-piped (which, I have since been informed, would likely cost approximately $75,000-$100,000k for the re-piping and then all of the repairs in my 3.5 bathrooms, laundry, and kitchen as walls would have to be removed and, predictably, some of my expensive wood flooring). And, of course, there was no guarantee that a leak would even be found inside after all of that. Nevertheless, this was VERY obviously the route they were recommending I "choose"--even though not 1 sign** of needing re-piping (listed below) was present. **Frequent plumbing leaks, Noisy pipes, Visible pipe corrosion, Discolored water, Bad-tasting or bad-smelling water, Fluctuating water temperature.** Before the plumbers left, I paid them my bill of $264 for "looking for an unfound leak" and putting new flappers on 2 toilets. I feel like it was money thrown out-the-window, except for the 2 flappers. Shortly after they left, I called the gentleman who had checked my irrigation system (in my new home) the week before and shown me how to use it. After I explained the situation to him, he told me that what I had just experienced was outrageous; he would be at my house within a couple of hours, and then he WOULD find my leak and stop it. And that is just what he did. He effortlessly found the leak right outside my kitchen door in less than 5 minutes, by which time my side lawn was like a small swamp. In less than 20 minutes, he had stopped the almost month-long flow of water the two plumbers could not even locate. Once the leak was found and stopped, I sent an email to the plumbing company telling them about the person who had found and repaired my leak in less than 30 min., along with pictures . I also mentioned that I had a faucet I needed to have installed on a mud sink in my garage--and I felt, after all the unnecessary stress I had been exposed to by their plumbers, that I thought it would be an act of goodwill to a long-time, loyal customer if they would install my faucet at no charge. Though the owner of the plumbing company was sent my email, I never even received the courtesy of a reply from her. I called someone else to install my faucet, and I will never again deal with Henry Plumbing Co, of Savannah, GA and will warn others as well about my experience. Regardless of what Henry Plumbing may say to justify what happened, I consider their modus operandi a "scare tactic" used about what could possibly happen if I did NOT decide to contract for the re-piping of my home. Of course, I feel certain they would say they were just "doing their job" by outlining the possibilities available. It is also noteworthy that this company is NOT Better Business Bureau accredited. I can't help but find this plumbing company's promoted motto an oxymoron: "Your Home's Best Friend."

Very poor service. Their repair job didn't even last a year. They overcharge for easy jobs and do not back their work. I'd suggest using a different company.

Great, Service men were hard workers with can do attitudes!

Excellent response time and quality of work. Have recommended to others!

Outstanding service. Henry Plumbing reassigned an employee working in their shop so he could go out immediately. Fixed the problem by replacing a thermostat. Also recommended a follow up visit by an electrician should the problem happen again, so the the circuit breaker function could be evaluated. Did NOT try to sell me a new water heater, although they COULD have considering do not live in the area and had to go with whatever they diagnosed as the problem. GREAT personal touch by the co-owner to make sure we were taken care of promptly. I will call them any time I need plumbing help in the future.

A all the way through. I would use them again.

great they had all of the equipment Fast service

Outstanding level of service. Henry Plumbing reassigned an employee who was working in their shop. He went immediately and replaced the water heater thermostat. Also recommended that an electrician be contact subsequently if the circuit breaker flipped again to make sure it was working properly. Did NOT advise me to replace the water heater, which I would have done if suggested because I am not local and must be able to depend on the hot water for guests at the property. Great personal service and follow through by company owner.

Came on time, did work well, finished in less than an hour! Will use again.

Work was performed as promised.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.

In total we had 3 separate representatives from Henry Plumbing come out to our home to work on our issues. Every single one of them were professional and on time. They diagnosed the issues quickly and gave us a good estimate on time and cost of the repair. We will absolutely be using them for any further plumbing issues we have, but fingers crossed we have no more issues!

My experience was very well. The gentlemen knew what they were doing and did it well. They didn't spend any more time or resources than they needed. Once they were complete with the toilet they moved to working on my kitchen sink. They maximized all of the time covered by the $100 coupon. No cash or money exchange and everything paid online. Awesome!

unknown

unknown

On time, pleasant, told me likely what the problem was before he started (he was right), and fixed it in short order.  Checked several times later in the day and night and no leaks.  Plus I learned how to repair a PVC water line when you can't bend the line to fit into tight fittings.