Grainger Honda

They are the best that I every dealt with.

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I hate grainger Honda. Absolutely loathe and despise every single thing about it. Years ago my wife's car was stolen and after recovery we had to get the ignition re-keyed, because her car was stolen using her stolen keys (a neighbor took them, though we could never prove it). We took the car to grainger and explained emphatically and clearly what we needed done and why. It was reiterated numerous times that the ignition MUST be re-keyed and that it must NOT work with the old key. When we returned to pick it up, they gave us back the exact same spare key we'd handed over. Despite our protests they ensured us that the work had been done and that the old keys would no longer work. So we took the car home and, surprise surprise, our car was stolen again that same night, and we wound up getting stranded on the side of the road at 2am in the rain on New Year's Day because we were out looking for the car when my car died.

So when we got a recall notice I was pretty annoyed that we'd have to go back to grainger to get the airbags replaced. Knowing their levels of incompetence and absolute idiocy, I fear more now for the safety of the people in the car than I would have had the bags not been replaced.

Dropping the car off took forever. We were expecting it to be a quick thing, but it took nearly two hours before we could finally leave. We left the car there for about five days total. When we returned to pick it up on our scheduled return date, they could not find our car. None of our information was in the system at all and they could not find our paperwork. After a very, very long wait we found out that they had not done the work, and did not know where our car was. We were assured multiple times that it was simply due to having a new person entering the information in the system, or that they must have spelled our name wrong when entering it, or that the work had been done but they couldn't find the closed out information, or any number of other excuses. No one in the whole building seemed to know what the h*** they were doing.

So after hours of waiting, and going over our rental car's return time (resulting in a hefty fee), grainger agreed to loan us a car for a day while they completed the work and sorted things out.

The next day we were called and told the service was complete and we could pick up our car. When we returned that afternoon, and I am not making this up, we were met with the exact same situation. They did not know where our car was and weren't sure the work had been completed. They couldn't find us in the system. They had no record of us at all.

In the end, after an insane hassle and a ridiculous wait time (we're talking like 5+ hours in total trying to get our car back from these imbeciles) we got our car back. On the paperwork where it tells you what was done, replacing the airbags was listed as both something that had BEEN DONE and something that DID NOT NEED TO BE DONE. All we have is grainger's word that they actually did do the work they say they did. Just like last time, with our re-key incident. I guess we'll have to wait and see if the airbag explodes and kills someone before we'll know for sure.

I would never, ever, EVER recommend Grainger Honda to ANYONE, EVER. They are, without a doubt, the most incompetent, stupid, idiotic group of morons I have ever been forced to deal with and I would sooner saw off my own toes than ever do business with them again. I would drive four hundred miles to another Honda dealership to buy a new car rather than deal with Grainger ever again.

They are a dealership and they are fantastic especially for tune-up and stuff.  You make an appointment and you drive in there and they come out immediately and take care of your car.  They have fabulous coffee machine and you can watch your car being worked on.  They have WiFi and the office is very nice and there is nobody pressuring you to buy a new car while you are there.  It is great.  Sometimes the tune up takes 3 hours so I take my computer there and I am comfortable there.  They have a huge bay to work on cars and they give appointments in 15 minutes intervals so it is great.

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Met me when I drove in, checked tires, fluids, cleaned out motor. When completed, washed the car.

Work was done on time and prices are about average, especially when using coupons. We are using the new car dealers for service more than we have done previously. Years ago, chains and independents were much cheaper, but that is no longer the case. The work is usually of higher quality and the cost is about the same or sometimes even less.

I have used this dealership regularly to service my Honda Pilot. Many people are of the opinion that dealerships overcharge but the reality is that their labor rate is the same as most reputable independent shops and the pricing on their parts is on par with quality aftermarket parts except by using the dealer you get OEM-Quality replacement parts. Make a service appointment online or on the phone and show up for them to do the rest. Courteous, professional and pricing that is on par with reputable independent shops.

We were very fortunate to happen upon a superb sales rep (be sure to read end of this review for his name) at the front door of GRAINGER HONDA, but the back office staff were sloppy and insulting, and the service department was in our limited experience simply awful.
Here's our experience:
Our final stop after negotiating price and options on a new Honda Fit was the financing office, where we were immediately given the hard sell for an extended warranty - no, no, no thanks, and where we signed the necessary forms - as instructed by the financial guy and as indicated by his notations. Days later, we received a call from the same financial fellow, very anxious, to let us know that a necessary signature had been overlooked. As he put it, accent omitted, and quot;I don't know if it was your fault or mine.and quot; What? Of course it was his fault; it was his job to make sure all was in order before we left his Grainger office. So we had to drive back to the dealership, out of town, to sign the form. Ok. It's a very nice little car.
Within days of our picking up the Honda Fit, we were driving to Charleston when a large section of the dashboard fell out of place and onto my wife's feet. Whoa! It seems that one of the service people had not properly re-installed the piece after failing to correctly install the optional interior lights. Pointedly kidding, I told the Honda US rep who telephoned us days later to poll our purchase experience, that such a flawed simple service installation made me worry about the engine - will it next fall out? Well, not to worry, since we'll be taking the car to a different Honda dealership for future service and maintenance. Ok. It's a very nice little car.
Now the really good bit:
The sales rep we worked with was superb: Smart. Responsive. Responsible. He represented himself, he represented Grainger Honda and he represented our purchase interests with complete professionalism. He was a pleasure to deal with, and I would recommend him to anyone looking for a fair deal well made. The name of the sales rep is BILL LEVITT. Ask for him by name. He made our purchase remarkably pleasant and productive. And it's a very nice little car. But after you leave the desk of Bill Levitt, be sure to check the forms yourself before you leave, and go somewhere else for the service.

It has been an overall pleasure to do business with them. They do a good job and I have no complaints. I use them since I bought my car from them. They are prompt, precise and do a fast job. I do not have to wait around forever. I would recommend them to others and use them again in the future.

GRAINGER HONDA was great. I would give them an A for all of the categories for grading.