Critter Control of Savannah

We hired Critter Control (a Trutech company) for exclusion work, which included installing a one-way door and sealing entry points. While most of the work was completed, they failed to remove the one-way door or properly finish the job. Despite our multiple calls and messages over the course of over a month, they repeatedly ignored our requests for follow-up. The only way to get someone on the phone was to call the new customer line, as their existing customer line led to a dead-end. Even then, we were told a manager would call us back, but that never happened. They effectively stonewalled us while leaving their work unfinished. In addition to failing to honor their contract, they attempted to charge us for services that were not rendered and auto-charged our card without prior authorization. After giving them one last chance to fix the issue, we had to hire someone else to complete the job. We are now pursuing a chargeback for the cost of their incomplete work. 🚨 If you’re considering using this company, be aware that they may not honor their contract, may charge you for services they don’t provide, and may auto-charge your card without authorization. We would strongly recommend looking elsewhere for a more reliable wildlife control service.

It was gone. He secured the area where it had came in.

Excellent. The initial inspection and recommendations were performed the same day we called. The work was done on schedule, and it has been quiet in our attic ever since!

They were very knowledgeable. They came and cleared the problem.

unknown

My call was responded to promptly, and the service provider came to my home where he cleaned up the mess left by the raccoon and set a trap to catch him. I informed the owner, at the time, that we have a lot of squirrels and inquired how I could be assured that a squirrel would not eat bait/be trapped instead of a raccoon. He explained squirrels do not like the type of bait he left. I assumed, incorrectly, the trap door would not close by the weight of a squirrel (as it weighs less than a raccoon).
In order to have this service performed, I was told I would also need to have/pay for a full inspection of my premises so any point of entry into house could be corrected. Even though I did not desire this service, I went along with it in order to get rid of the raccoon and the problems it was causing. However, I got the sense that finding areas where and quot;home improvementand quot; could be addressed and charged for (at a hefty price) was of primary interest with this company. For example, I was told that there are 14 small exterior openings in my attic through which birds (or other critters) could access; those openings could be screened for an additional $350, and it was highly recommended we do so. We have lived in our home for almost 40 years without a problem in our attic area and feel if we should ever need to have screen placed over these openings, we could get an individual we know to do it for much less than $350. Before he left on this initial visit, I was charged/had to pay $199.50 (this was with the 5% Angie's coupon I used) for the approximate 30-40 minutes he was here.
The morning after the trap was set for the raccoon, all of the bait was gone. However, so was the raccoon. The trap had not worked. We called the owner, and he promptly returned to re-bait the trap. The following morning, part of the bait was gone, but the raccoon was still not trapped. However, that afternoon, I heard a racket on our deck and looked out to see a squirrel and a dove trapped in the cage. The squirrel was going crazy, attacking the dove, and feathers were flying everywhere. I called the owner about the situation, and he returned to remove the squirrel, the dead bird, and the cage they were in. He left a new, rebaited cage, and charged $59. This time he would not accept the 5% Angie's coupon, even though I saw no notice on the coupon saying it could only be used once and I had told him (the first time I used the coupon) that I would be using it again.
When reading the reviews on Angie's list about this company, I read that a few months ago $25 was charged for the removal of a mole, which is about the same size of a squirrel. I don't understand this price discrepancy, unless it is because the other customer had a 3-month contract with the company. However, we were told it would be an $89 charge for the removal of the raccoon (the and quot;targetand quot; critter) and $59 charge for removal of any and quot;non-targetand quot; critter. Another recent review (posted less than 2 months ago), notes that a customer paid $129 in an (unsuccessful) attempt to have flying squirrels removed from an attic. I don't understand why an initial $210 and quot;inspection/trap set-up feeand quot; wasn't charged at that time as it was with us. When I first called, I was told the cost would probably be more, due to our deck being on 3rd level of our house and a ladder would have to be used. However, we have direct access to our 3rd level deck, no ladder was needed, and it was only because of the and quot;required inspectionand quot; that they needed to go into our attic--which I think was for specific purpose of finding other, more costly work that could be contracted. I do not feel such a discrepancy in prices reflects professionalism or encourages trustworthiness.
The morning after the newly baited cage was set out, the bait was still there; still we had no raccoon. As I did not want to chance trapping another squirrel, bird, or whatever critter might be on the loose and have to pay another $59, I called and asked for the cage to be removed. I then ordered some Critter Repellent (removed weblink) for $15 which has over a 100 favorable reviews and a full refund if not effective for repelling raccoons. I only wish I had done that prior to spending almost $259.00 to absolutely NO avail--just a lot of aggravation.
I really think this service is very much over-priced--and, of course, there is no guarantee that the animal you're trying to catch will even be caught.

The technician only placed traps on the plywood boards. They placed nothing in the eves where the squirrels live nor did they ever came back/follow up to check on the traps as they promised. We subsequently hired another company and they properly examined the attic and determined where the nests were.

Update: I was subsequently contacted by John, the owner of the company and he made us happy. John showed genuine concern for our experience and offered an apology and a refund along with an offer to do whatever necessary to make us happy. Based on this experience, I think they are a service-oriented, trustworthy company.

Our moles did leave our yard, but we suspected that may be because we got a dog and also possibly because the traps messed with their tunnels. Overall, if we get another mole infestation again, I would use Critter Control again. They were professional and provided services as advertised.

The people from Critter Control did a thorough and neat job, finished on time and were great to deal with. We have had no further problems with animals but it is good to know that the company gives a two year warranty on their work. Though the price was not cheap, neither was the level of quality. We considered it well worth it to solve a complicated problem and to protect the investment we have made in our home.

told in above paragraph.