Coastal Hearth & Home
Services we offer
Sales, installation and design of fireplaces & gas logs.
Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Sandra S.
Jun 2011
We had a friend phone to schedule an appointment with Steve in an effort to actually get through his door and speak with him. Steve indicated that he was preparing to move his store and that he was deeply discounting his floor models. We all went to his storefront at the scheduled day and time and true to his unprofessional nature - Steve never showed up. Our friend phoned Steve on the cell phone number that he had been conversing with Steve prior and he just never answered and he never returned his calls either. The fact that he is moving makes me wonder if he is having financial trouble and if we are just going to get "stuck" and defrauded by the man.
My experience has been a terrible one with this company and this man. He has been unreliable from the moment he closed his cash register with my paid-in-full check. He forgot to follow-up with scheduling the installation, then the unit wasn't in when we were due to install, then we were simply off schedule to install. The day of install took all day and I had to cancel my afternoon appointments because it ran long and the installer arrived late to boot. Steve never followed through with his due diligence and it seemed like I always had to call him to find out the status of my products and the resolution that still hasn't come. And of course he ultimately just stopped taking my calls and being responsive at all. Totally unprofessional and bordering on deliberately criminal in my opinion. Buyer beware. I am out nearly $2000.00 and have a completely non-funtioning fireplace from day-one.
My experience has been a terrible one with this company and this man. He has been unreliable from the moment he closed his cash register with my paid-in-full check. He forgot to follow-up with scheduling the installation, then the unit wasn't in when we were due to install, then we were simply off schedule to install. The day of install took all day and I had to cancel my afternoon appointments because it ran long and the installer arrived late to boot. Steve never followed through with his due diligence and it seemed like I always had to call him to find out the status of my products and the resolution that still hasn't come. And of course he ultimately just stopped taking my calls and being responsive at all. Totally unprofessional and bordering on deliberately criminal in my opinion. Buyer beware. I am out nearly $2000.00 and have a completely non-funtioning fireplace from day-one.
Licensing
State Contractor License Requirements
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FAQ
Coastal Hearth & Home is currently rated 1.0 overall out of 5.
No, Coastal Hearth & Home does not offer free project estimates.
No, Coastal Hearth & Home does not offer eco-friendly accreditations.
No, Coastal Hearth & Home does not offer a senior discount.
No, Coastal Hearth & Home does not offer emergency services.
No, Coastal Hearth & Home does not offer warranties.