Blackstone Exclusive Homes, Inc.

In over one decade of owning and remodeling four homes in four states, I have NEVER encountered anyone as unprofessional and destructive as Lisa Lovitsch (Coastal Drywall Repair, Inc., and Blackstone Exclusive Homes, Inc.). I'm actually embarrassed for her.... I initially contacted Ms. Lovitsch on 26 March regarding drywall repair and interior painting. I explained the terrible events leading up to me contacting her, and expressed sincere hope she would be able to repair sketchy work performed by a previous contractor. Ms. Lovitsch was overly confident that she would be able to correct all the drywall and paint imperfections in my home within one to two days at $850-1000/day. I also explained how previous workers caused damages to my home and property while they were working in my home, and hoped she would not do the same. I provided Sherwin William's Emerald Paint for Ms. Lovitsch. Sherwin William's Emerald Paint is their top of the line paint. I was out of town when Ms. Lovitsch began working in my home on 6 April. She called me that afternoon and updated me on the day's progress, and discussed a plan moving forward. She also charged me $850 for the day's "work." Ms. Lovitsch committed to returning 13 April for another $850-1000 to complete the job. I arrived home two days later, and to say I was horrified and devastated would be an understatement. Upon pulling up to my home, I noticed a portion of my lawn, several of my bushes, and the majority of my driveway COVERED in white paint! It looked as though my property had been vandalized. Once inside the home, I checked the areas I asked Ms. Lovitsch to paint. Not only were they incompletely painted (paint bleeding through, not enough coats, spot painting and mismatched paint sheens), my couch was taken apart and moved out to the middle of my living room and not returned to its original location (this is a sectional which includes five pieces to move and put together). There was paint dripped, and splattered ALL over the brand new vinyl plank flooring and brand new quartz countertops. In addition, Ms. Lovitsch cleaned her paint supplies in my new white Kraus kitchen sink, staining the black rubber drying rack with white and grey paint and making a complete mess of the white sink! Beyond unprofessional. The paint job was beyond amateur and unprofessional. I actually wouldn't have believed someone would overconfidently profess their work expertise, then leave a property in this condition, unless I saw it with my own eyes (and have picture proof). I immediately texted pictures of the property damage to Ms. Lovitsch, and requested a call. Then I went to Sherwin Williams and Lowes to purchase paint supplies. After being out of town for almost two weeks, traveling all day, and being charged $850, I proceeded to paint the master walk in closet so the closet organizer could be installed as planned the following day. The paint job took several hours, and multiple coats of paint. However, the completed job by a homeowner far surpassed the amateur "paint slinging" performed by an individual who professed to be a "professional." Ms. Lovitsch had already committed to working in my home on 13 April, and when I finally got her on the phone, she stated she would clean my driveway, and remove all the paint spilt and splatter throughout my home. She was cordial, but not apologetic. She did not want to be held accountable for her destruction. She blamed the poor paint job on Sherwin William's Emerald Paint, and made several excuses for her poor work performance and destruction! She stated she would return on 13 April for the cleanup and to complete the paint job she butchered and left incomplete. 13 April came and went, and I never heard from Ms. Lovitsch. She did not show up on 13 April, and she did not contact me to cancel! I texted her several times between 13-14 April, and called her. She never answered my calls or texts, and I was unable to leave a voicemail due to her voicemail being full. Finally, on 15 April Ms. Lovitsch texted me, "Good morning Kelly. I am no longer interested in this project. Good luck to you."