ACE INSTANT SHOE REPAIR

I needed my shoes repaired. The soles of my penny loafers were separating from the leather. I asked if he could repair the sole and replace the insoles. The owner, Mr. Chu, didn't speak very good English, and he didn't explain the repair he was going to perform. I paid $30 up front and picked them up 5 days later. When I received my shoes back, they weren't polished, the insoles were brand new (good), however the glue job was ok, but there were still gaps between the rubber sole and leather upper. I am not a shoe repair expert, but I will probably buy another pair of shoes and lick my wounds.
Bottom line: Do communitcate EXACTLY what you want. Do ask what service will be performed. Don't assume anything. Although he was very courteous, he doesn't speak very good English. Please ask questions!