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A Action Air
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Additional DBAs - A Action Heating & Air, A Action Air Conditioning Co.
Business highlights
26 years of experience
Services we offer
Residential & light Commercial Air Conditioning & Heating.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.356 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 9% | ||
| 7% | ||
| 2% | ||
| 11% |
Showing 1-25 of 56 reviews
P W.
May 2023
Poor quality workmanship on 1st visit of annual maintenance plan… Didn’t do any diagnostic evaluation at all.. Tried to cancel remaining service on my prepaid plan.. Was told they don’t offer cancellations or refunds..
Claudette G.
Sep 2022
Justin was the technician who came to service our HVAC system. He was professional, courteous and resolved our issue. We have been using AAction Air for many years, have always been satisfied with their service and always recommend them.
Eric R.
May 2017
During Hurricane Matthew we had brownouts; the power didn't go completely out. It did eventually completely go out. On responsiveness they came right out. I currently have a maintenance plan with them. They come out every 6 months to do a preventative maintenance check on it and everything.
Response from A Action Air
"Thank you for the feedback!"
Michael H.
Dec 2016
My unit has been working fine. The guy gives me a call about 10 minutes before he is due here. He says, "Hey, I'm on the way, I'll be there in 10 minutes." He shows up in 10 minutes like he said he would and he introduces himself and explains what he is going to be doing, does it and he explains what he did before he left.
Response from A Action Air
"Thank you for taking the time to submit a review!! We appreciate all the feedback!"
Michael H.
Dec 2016
I'm happy with them. They're prompt, they answer when you call them up, they know who you are because you're a customer, it's not like you're a number or something. They're prompt, you tell them what you need, they come out and schedule it and do it. They're here when they're supposed to be here. If they say they'll be here between 8:00 and 12:00, they're here between 8:00 and 12:00, no excuses or anything. I've had no problems.
Response from A Action Air
"Thank you for taking the time to submit a review!! We appreciate all the feedback!"
Becky S.
May 2016
Response from A Action Air
"Good afternoon Mr. and Mrs. [Member Name Removed], We were dispatched to your home on 7/18/2014 with Old Republic Home Protection. As you stated the indoor coil was VERY dirty and did to lack of maintenance. You paid AActionAir the $ 60.00 co-pay. We called your claim into the warranty company and Old Republic Home Protection denied your claim with us. If your coil was cleaned in place, of course this would be extremely less expensive. The AActionAir technician's professional opinion was to perform a pull and clean of the coil. I am happy YOUR warranty company decided to honor a portion of your claim and your system is working years later. With proper maintenance, you should continue to experience this for years to come. I am always available for customer service and inquiries. We offer guaranteed service, with a money back guarantee! Sincerely , John Ortman General Manager"
Arlene M.
Apr 2016
unknown
Response from A Action Air
"Thank you for taking the time to submit a review! We appreciate the feedback! John Ortman General Manager"
Julie G.
Feb 2016
unknown
Response from A Action Air
"Thanks for the review, we appreciate the feedback!!! John Ortman General Manager"
Norma H.
Feb 2016
unknown
Response from A Action Air
"Thank you for the review, we appreciate the feedback!! John Ortman General Manager"
David F.
Feb 2016
unknown
Response from A Action Air
"Here at AActionAir we take reviews VERY seriously! Reviewing the service history: AHS dispatch imported FRIDAY 2:20 p.m. 10-9-16, we called within an hour of receipt of the dispatch. Scheduled within 36 hours during normal business hours. The opportunity for after-hours service was denied because of additional cost. The call was properly diagnosed on scheduled date, AActionAir followed your warranty company procedure, ordered the part, scheduled accordingly to complete repair. All scheduling and part ordering process is due to the procedures and guidelines we must follow with the warranty company, delaying repairs every time."
David J.
Jan 2016
.
Response from A Action Air
"Thanks for the review, we appreciate the feedback!"
Walter R.
Jan 2016
unknown
Margaret S.
Nov 2015
unknown
David J.
Oct 2015
unknown
Response from A Action Air
"Thank you for taking the time to submit a review. The feedback is appreciated! John General Manager"
Veronica W.
Jun 2015
We're so pleased with them when we have emergencies. He's just superb. He's just so good. The pricing is very fair.
Response from A Action Air
"Thank you so much for taking the time to review us!! We appreciate the positive reinforcement!! Thanks, John Ortman General Manager"
Diane O.
Jun 2015
unknown
Response from A Action Air
"Dear [member's name removed] Here at AAction Air Conditioning and Htg. Co. we take reviews very seriously. We strive for customer satisfaction. We are a 4-5 Star SERVICE company. AAction Air will ALWAYS put the customer first. I only see satisfied service calls in your history with AAction Air , the last being end of 2012. Maybe you have chosen the wrong contractor for this review? Even though this review date shows June 2014 , and AAction Air hasn’t seen you since October of 2012 . We want to hear from you. Please call the office to discuss ASAP. Sincerely, John J Ortman General Manager 912-897-2247 ext 207 843-837-2247"
Lesli M.
Apr 2015
They’ve been here before. It was very good. They are excellent. They show up on time and they did what they said they would do. They left on time and my air conditioning system is working very nicely.
Response from A Action Air
"Thank you very much for submitting a review!! John General Manager"
Margaret F.
Apr 2015
It turned out good. We have an insurance plan and they are the ones that take care of it. They are very professional.
Response from A Action Air
"Thanks for taking the time to submit a review! We appreciate all the feedback!! John General Manager"
ROBIN C.
Apr 2015
They were very professional and prompt. My husband was not happy that they didn’t actually clean out the air conditioner. He felt like the filters should have been hosed off since it was spring maintenance and the bottom of the air conditioner should have been cleaned out. They were very courteous.
Response from A Action Air
"Thank you for bringing this matter to our attention! We appreciate all the feedback and are always looking for ways to improve. John General Manager"
JIMMIE R.
Apr 2015
I had an okay experience with them. I thought put a new spout where the water comes out of because it looked kind of awkward, to have the new knobs and not the new spout. Other than that, it was okay. The price was kind of high. I would use them, but I would check to see if I can get it done cheaper elsewhere.
Kay G.
Apr 2015
unknown
Response from A Action Air
"I am so sorry for your experience through your warranty company. I have reviewed your calls. 6-25-2014 - We diagnosed a leaking evaporator coil, American Home Shield denied your claim. 6-06-2014 - We adjusted the refrigerant charge 2-18-2014 – We found unit flooded and recommend a new system. (member name removed), we professionally diagnosed your system. What the warranty company approves and denies is determined by your coverage. We take pride in our work whether through a warranty company or directly with customer. Given the opportunity, AActionAIr MUST do the right thing. I cannot see where we didn't offer a correct professional opinion and offer solutions. I believe your review to be an unfair one, and ask for its removal. After reviewing invoices , I looked in our pictures of repairs to verify diagnostics. I did not see a permit pulled from Savannah Factory Air. I called the city of Savannah to verify. I hope your installation was up to code. I hope they continue to satisfy your HVAC needs in the future. Please consider the removal of your post. Thank you, John General Manager"
ALAN L.
Feb 2015
unknown
Response from A Action Air
"Thank you so much for submitting a review here on Angie's List. We love the feedback!! John General Manager"
Sam T.
Feb 2015
unknown
Response from A Action Air
"Thank you so much for taking the time to submit a review, the feedback is greatly appreciated!! John General Manager"
Clarence D.
Feb 2015
unknown
Response from A Action Air
"We appreciate the feedback! John General Manager"
Sb S.
Feb 2015
unknown
Response from A Action Air
"Thank you for taking the time to submit a review! We appreciate all the feedback!! John General Manager"
Licensing
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FAQ
A Action Air is currently rated 4.3 overall out of 5.
A Action Air accepts the following forms of payment: CreditCard
Yes, A Action Air offers free project estimates.
No, A Action Air does not offer eco-friendly accreditations.
No, A Action Air does not offer a senior discount.
No, A Action Air does not offer emergency services.
No, A Action Air does not offer warranties.