SAM PICKREN AIR & INSULATION
About us
Sam Pickren Heating and Air is small family owned business. We have 14 employees and have been in business for 40 years. We have many different financing options we provide and have many different promotions thru Carrier which is the brand equipment we carry.
Business highlights
Services we offer
We provide service on all brands of Air Conditioning and Heating from residential to commercial. We service and install refrigeration products, and we offer Foam insulation (Closed and Open cell). We also provide 24 hour emergency service to make sure our customers are taken care of.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 6% | ||
| 6% |
The technician troubleshot the problem from one end of our trailer (triple-wide office) to the other.
He climbed up into the (HOT!) overhead,and stuck his head up into the (SMALL) ventillation ducts,
getting covered in fiberglass and plaster in the process.
He added freon, checked voltages and pressures, and even swapped out thermostats.
At the end of the day, the problem was corrected.
OUTSTANDING KNOWLEDGE, SERVICE, and PROFESSIONALISM!
Filter changes and system inspections monthly as part of an annual maintenance contract.
Very professional, no complaints.
Prices are competative with local peer company of similar quality (TURNER).
When we decided to replace the system, Justin came out and wrote an estimate. At that time he told us it would probably be about a month before they could get to the job. We were going to be without a/c for 3-4 days and this would have put us into the beginning of June. They then called us back a week or so later and said they were able to get us in earlier.
The crew showed up on time each day. Chris and the crew removed the old units(2), and installed the new one first. They replaced the duct work, registers and returns the last two days. Chris answered all our questions about the process. The crew cleaned up each day after themselves.
One day we had to move some furniture in the living room and they helped with that. I was warned when they were going to turn the system on, so I could cover the furniture to keep from getting debris on it.
I had to deal with the office staff a few times during the process. They were polite and efficient. There were two times there were delays in the process ( getting an estimate and balancing the air flow after the unit was installed) and I was contacted each time during the delay.
The work was completed in 4 days, so the estimate was correct. The service did not cost any more money than the original estimate. We elected to get an extended warrany through Sam Pickren to cover labor for ten years.
Each person we dealt with was able to answer questions to our satisfaction. While the crew was in the house, they were polite, hard working and punctual.
After the system had been in a few days, our kitchen was staying a little warmer. The crew came back out to balance the air flow.
When we got our first power bill after, it was $400. I was hoping for more improvement, and when I called the company back, Will came out and evaluated the situation. Our new system is pulling far less power than the old one. I think it is due more to Georgia Power upping the electricity rates during the summer months. Our latest power bill is down to $375, and we are comfortable in the house.
"Member, I have tried to contact you with all information we have on file. We did give you 5 estimates per your request within 24 hours of your request. We never show any record of collecting any type of charges from you so I would love for you to give us a call so we can address your concerns. Thank you, Gina Paulk (Owner)"
"Member, I have left serveral messages for you to please give us a call concerning your comments. Our records and your testimonial seem to not match up. We came out and checked your system found a completly clogged evaporator coil which we cleaned. Once we got your system running we found it low on refrigerant. We found a leaking condenser coil which could not be repaired. We did not recommend replacing your coil due to age and condition of equipment. Your bill was $ 248.00 dollars which we told you if you went with a new system we would apply the $248 to new system. Would love for you to return our calls. Thank you, Gina Paulk (Owner)"
Licensing
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