Window Genie of Atlanta Metro

Approximately one month ago we contacted Window Genie Atlanta to pressure wash our home and driveway. We were scheduled for Wednesday, March 31. There was rain on that particular day and a service man contacted us to say that they would not be able to come due to the weather. They said that someone from the office would be in touch that same day to re-schedule. It is now April 8 and still there has been no contact from anyone. How does one operate a business in this manner? This company clearly demonstrates gross incompetence and negligence on the part of its employees. We would never work with this company again.

On time. Courtesy call ahead of arrival. Work went smoothly and to my satisfaction. I like the use of a safety rope, a harness and a second on the rooftop for the person walking the gutters.

I went out while they were still on roof and pointed out where rain overflowed the gutter. They went back to the area already cleaned and reached down into the down spout and pulled pine straw. If I hadn't pointed that out, the down spout would not have been cleaned.

Excellent job. Very courteous and professional. A real bargain.....

Very good. They arrived on time. Did the work quickly and satisfactorily. Polite and professional.

When I went to check; they didn't complete the job.

They cleaned the gutters but left a mess in our flower beds. Didn't even attempt to clean up after themselves. I guess that wasn't included in the deal.

I purchased the Angie’s list deal on June 20th to have my drive way pressure washed and selected some available dates about 2 weeks out. I did not hear from the company for two weeks and contacted them through the Angie’s List interface. They responded back asking for my phone number, after which I got a call back. The representative who called me did not know what deal I referring to. After I explained that I purchased and already paid for having my drive way cleaned, she told me that I would have to wait another 4-6 weeks. I explained to her that I had already waited for over 2 weeks without hearing from them, and if she could take that into account on her schedule, she just shrugged it off, that I should have contacted her earlier. After trying to plead with that woman for earlier service I decided to ask for my money back, and give anyone a heads up on what to expect from this company. If this representative was a debt collector I would give her an A, as a customer service representative I think an F is totally adequate.

Window Genie was inflexible on their pricing. Their only option was to charge one set price for my entire house, when I only needed 2/3 of the house gutter's cleaned. They insist on a customer buying their way, instead of offering a service that the customer needs.

Quality of work is good. Reviews speaks her work.