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Window Genie of Atlanta Metro
Founded 1996 • With Angi since March 2011
Business Details
Phone Number
Address
955 Mansell Rd Suite D
Roswell, GA 30076
Description
Window Genie is the Home Services Leader. Our services include window cleaning, window tinting, pressure washing, gutter cleaning and holiday lighting. All technicians are uniformed, trained, bonded and insured. We accept cash, check, and all credit cards.
Verified Reviews
A few reviews for this pro...
Patricia O.
04/08/2021
Approximately one month ago we contacted Window Genie Atlanta to pressure wash our home and driveway. We were scheduled for Wednesday, March 31. There was rain on that particular day and a service man contacted us to say that they would not be able to come due to the weather. They said that someone from the office would be in touch that same day to re-schedule. It is now April 8 and still there has been no contact from anyone. How does one operate a business in this manner? This company clearly demonstrates gross incompetence and negligence on the part of its employees. We would never work with this company again.
Description of Work
pressure washing of house and driveway
Category
glass repair, pressure washing
Walter F.
09/03/2018
On time. Courtesy call ahead of arrival. Work went smoothly and to my satisfaction. I like the use of a safety rope, a harness and a second on the rooftop for the person walking the gutters.
Description of Work
Gutters and adjacent roof cleaned. One short span of gutter reattached.
Category
gutter cleaning, gutter repair, roof cleaning
Service Provider Response
Thank you for your business and the A review. We look forward to seeing you again soon.Eileen L.
09/12/2017
I went out while they were still on roof and pointed out where rain overflowed the gutter. They went back to the area already cleaned and reached down into the down spout and pulled pine straw. If I hadn't pointed that out, the down spout would not have been cleaned.
Description of Work
Clean leaves and pine needles out of gutters and down spouts
Category
gutter cleaning
Michael R.
09/04/2017
Ted M.
08/22/2017
fred F.
08/11/2017
Matt C.
08/03/2017
They cleaned the gutters but left a mess in our flower beds. Didn't even attempt to clean up after themselves. I guess that wasn't included in the deal.
Description of Work
We took advantage of an Angie's list deal for gutter cleaning.
Category
gutter cleaning
Service Provider Response
You have already been contacted as we are going to come back and touch up the cleaning.Marcus D.
07/08/2017
I purchased the Angie’s list deal on June 20th to have my drive way pressure washed and selected some available dates about 2 weeks out. I did not hear from the company for two weeks and contacted them through the Angie’s List interface. They responded back asking for my phone number, after which I got a call back. The representative who called me did not know what deal I referring to. After I explained that I purchased and already paid for having my drive way cleaned, she told me that I would have to wait another 4-6 weeks. I explained to her that I had already waited for over 2 weeks without hearing from them, and if she could take that into account on her schedule, she just shrugged it off, that I should have contacted her earlier. After trying to plead with that woman for earlier service I decided to ask for my money back, and give anyone a heads up on what to expect from this company. If this representative was a debt collector I would give her an A, as a customer service representative I think an F is totally adequate.
Description of Work
Patio and Driveway Cleaning.
Category
pressure washing
Service Provider Response
You were contacted the day you reached out to us. We can not cancel other customers appointments to accommodate you. We are sorry but we do not have the availability on our calendar to just come the next day as you wish. There is a wait. Sorry.Scott M.
07/06/2017
Window Genie was inflexible on their pricing. Their only option was to charge one set price for my entire house, when I only needed 2/3 of the house gutter's cleaned. They insist on a customer buying their way, instead of offering a service that the customer needs.
Description of Work
Simple gutter cleaning
Category
gutter cleaning
Service Provider Response
We understand your position. However, you don't understand our business policy. We either the clean the whole house gutter system or we don't do anything. This is after 24 years in business and learning the hard way that if we cleaned 2/3 and there is a clog, we are responsible. Gutters are connected. A clog on 1/3 definitively has an impact on the entire gutter system. We can not and will not accept responsibility for faulty work unless we do the entire job.prabhath V.
06/27/2017
Ben I.
06/23/2017
I've scheduled an appointment with them for an estimate. They scheduled me a week out b/w 10 and 2pm. Never got a confirmation or a call of the appointment. In the mean time, someone randomly shows up after I had already go the work done. When I told him I have no need for the service he started cursing and my mother gave him $20 for the gas just to leave as she was afraid he may turn violent. STAY AWAY FROM THIS COMPANY! I WOULD NEVER EVER consider inviting this company into my home or close to my home!
Description of Work
I've scheduled an appointment with them for an estimate. They scheduled me a week out b/w 10 and 2pm. Never got a confirmation or a call of the appointment. In the mean time, someone randomly shows up after I had already go the work done. When I told him I have no need for the service he started cursing and my mother gave him $20 for the gas just to leave as she was afraid he may turn violent. STAY AWAY FROM THIS COMPANY! I WOULD NEVER EVER consider inviting this company into my home or close to my home!
Category
window cleaning
Service Provider Response
We showed up for the appointment that you scheduled with us. We did not solicit your business. You called us! When we call you on the way, you don't answer the phone. We [Member Information Removed] an hour plus to your house and your mother comes out side and has no idea why we are there. She puts you on the phone and you tell me that you already had the work done after pretending to not know who Window Genie was-you called us! I said thanks for the courtesy call, it would have been nice to respect other people's time as well. You are rude and inconsiderate. Your mother offered me $20 for our time and I told her that I didn't want her money but instead to teach her son some manners.Vincent S.
06/19/2017
Jessica B.
05/30/2017
Angie's list was very quick and helpful in issuing the refund.
Description of Work
*** I did not receive service**** I purchased the voucher from Angie's list and when I called the company to schedule the service, they said their first appt. was not available for 4 weeks. That type of lead time is not listed anywhere on the voucher or fine print. Honest mistake, but the woman who answered the phone was condescending and not helpful when I explained the situation. I am contacting angies list now to get a refund and will call another service.
Category
gutter cleaning
Service Provider Response
I'm not sure what you are looking for here? We told you up front the lead time. We are very busy this time of year. We are blessed that we have a huge customer base with 75% repeat business. These customers get service every spring and fall. All the rain we've gotten hasn't helped in completing work either. Unfortunately, we can't just create openings in the calendar. I'm sorry and am glad to hear that Angies List gave you a refund.John A.
05/19/2017
I received an email advertisement for a gutter cleaning service and went online and purchased the advertised deal. I was never contact by the service provider and reached out 4 days after the purchase to schedule my appointment. The customer service representative told me I was not in the service area and I should have read the fine print before purchasing as the service areas were clearly listed. I informed her that nothing in the fine print mentions areas other than "local" and that I could call to confirm. She told me that a list of zip codes was included and I was wrong and we would "agree to disagree" because she had read it numerous times. I was also informed she was too busy to discuss this with me further. After trying to explain that I was currently reading directly from the ad, I emailed her the link to the ad (she said she could not find it online). I was then informed that despite me being correct and there was no coverage area listed and despite entering my zip code which confirmed availability, I needed to take it up with someone else because I could still not receive the deal without paying 50% of the purchase price as a travel fee. Based on the representatives information being centrally located in Atlanta is not considered "local" to a company named Window Genie of Atlanta Metro.
Description of Work
Gutter Cleaning
Category
gutter cleaning
Service Provider Response
Sorry for your experience. However, we do not service your area. This problem is an Angies List issue. According to our agreement with them, they are not supposed to advertise our services outside our service area. There is absolutely nothing we can do to help you. You need to contact Angies List.Miriam A.
02/08/2017
Melinda J.
02/02/2017
They did a great job. They were prompt, professional, and they did a very nice job.
Description of Work
Window Genie cleaned out the gutters. They also cleaned the exterior of the windows, they pressure washed the driveway and walkways, and they did a house wash.
Category
gutter cleaning, window cleaning, pressure washing
James R.
12/27/2016
jerome M.
08/22/2016
Yaseen S.
08/20/2016
Very good. Quickly got an appointment. They arrived within the 3 hour window of the appointment. Called me 20 to 30 minutes before they arrived. The technicians were polite and washed my driveway really well. No hidden fees. I took their deal of pressure washing 1000 sq feet for $99.
Description of Work
Pressure washing the driveway
Category
pressure washing
John C.
08/20/2016
They did a fine job. We use them every year. There was an additional charge over the $99 Big Deal based on the square-footage that I had them pressure washed. So, there was probably another $200 out-of-pocket. What stood out was their responsiveness. They were very timely. They showed up when they said they were going to show up. The quality of service was good, but it was not great. It seemed like it was a little bit rough. He was a really great kid. He has great manners, work ethics, and courtesy.
Description of Work
I purchased a Big Deal with Window Genie of Atlanta Metro for driveway, patio, and sidewalk pressure washing. We used them to pressure wash the deck.
Category
pressure washing
margaret G.
08/15/2016
Janette A.
07/13/2016
Sleazy business!! I like others got scammed by them and their 'deals', only to be surprised once the window cleaners arrived with a big additional charge. We agree to just do the absolute basics and then the cleaners didn't have what they needed to do the job. When we tried to reschedule, Window Genie said they wouldn't come back out. The owner and his office staff are rude, condescending and unprofessional!! There are other window cleaning companies who are reputable and easy to work with. PLEASE find some other company than this one!! I sure am!
Description of Work
Window Cleaning
Category
window cleaning
Mitchell S.
06/08/2016
Diane B.
04/08/2016
They did a nice job. Chad was very personable. They stayed focused on their work and were courteous when it came time to pay.
Description of Work
Chad came out to clean my gutters which he did. It did not take them long as I do not think they were very dirty. The big thing for me is that he fixed the grates that had blown over the side. While they were here, they pressure washed my driveway for me for a reasonable price which made it look better after the neighborhood boy had done it last year leaving big long black stripes down the entire driveway. Very nice job.
Category
gutter cleaning, window cleaning, pressure washing
Jim B.
02/25/2016
It was a little high but it was for individual windows. It was pretty decent. It seems like I got another estimate and they seemed like they were the best out of the 2 in price. They're still good to work with.
Description of Work
Window Genie of Atlanta Metro gave me an estimate for window cleaning. They looked at how many windows and all that.
Category
window cleaning
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Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!
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Angi Certified
With 10 plus years of experience, Gutter Shutter of Greater Atlanta employees are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is in the quality of service and products we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Call us today and visit our website: http://www.guttershutterofatlanta.com
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Business Highlights
Emergency Services OfferedService Categories
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
MasterCard, Discover, Check, Visa
Senior Discount
No
Emergency Service
Yes
Warranties
Yes
Services Offered
Window cleaning, residential and commercial window film, deck and fence, concrete & brick cleaning & sealing, house washing, gutter clean-out, chandelier cleaning, gutter protection, tile and grout cleaning, blinds sales and installation, general pressure washing, window tinting and insulated glass replacement.
Services Not Offered
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Frequently Asked Questions & Answers about Window Genie of Atlanta Metro
How is Window Genie of Atlanta Metro overall rated?
Window Genie of Atlanta Metro is currently rated 4.4 overall out of 5.
What days are Window Genie of Atlanta Metro open?
Window Genie of Atlanta Metro is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
What payment options does Window Genie of Atlanta Metro provide
Window Genie of Atlanta Metro accepts the following forms of payment: MasterCard, Discover, Check, Visa
Does Window Genie of Atlanta Metro offer free estimates?
Yes, Window Genie of Atlanta Metro offers free project estimates.
Does Window Genie of Atlanta Metro offer eco-friendly accreditations?
Yes, Window Genie of Atlanta Metro offers eco-friendly accreditations.
Does Window Genie of Atlanta Metro offer a senior discount?
No, Window Genie of Atlanta Metro does not offer a senior discount.
Does Window Genie of Atlanta Metro offer emergency services?
Yes, Window Genie of Atlanta Metro offers emergency services.
Are warranties offered by Window Genie of Atlanta Metro?
Yes, Window Genie of Atlanta Metro offers warranties.
What services does Window Genie of Atlanta Metro offer?
Window Genie of Atlanta Metro offers the following services: Window cleaning, residential and commercial window film, deck and fence, concrete & brick cleaning & sealing, house washing, gutter clean-out, chandelier cleaning, gutter protection, tile and grout cleaning, blinds sales and installation, general pressure washing, window tinting and insulated glass replacement.