Rob's Carpet Repair
About us
Job done right at a decent price. Carpet Repair is all I do. All work done by owner, and warrantied for a year. Twenty Five years experience, and a member of the Better Business Bureau. ***Additional trip charges and minimum purchase may apply outside a 35 mile radius of Roswell, GA.
Business highlights
35 years of experience
Services we offer
Carpet Repair, Patching, Restretching, Squeeky Floors, Water Damage Restoration
Amenities
Free Estimates
Yes
Reviews
5.043 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 43 reviews
James M.
Apr 2019
Great job. Rob is an expert at what he does and it was an excellent experience.
Response from Rob's Carpet Repair
"Thank you so much for taking the time [Member Name Removed]. it was an absolute pleasure."
Michael D.
Oct 2018
Excellent!! From the minute I spoke with Rob to the time he left I could not have asked for a better experience! Rob was very professional, polite and on time both visits. He's also a very nice person. We had a leak fixed in the basement which required pulling up the carpet across the front wall of the house. The tack strips were removed and the padding was torn away without regard to putting everything back in place. Rob came out the 1st day and put down the new tack strips. On the 2nd visit he installed the new padding across the front of the house; then stretched the carpet and secured it to the tack strips. He did a fantastic job as I can't tell a difference from before it was pulled back to fix the water leak. I *highly* recommend his service and will definitely call him again if we're in need of additional carpet repair.
Response from Rob's Carpet Repair
"Thank you so much [Member Name Removed]. You guys were an absolute pleasure to work for. Call me if you have any issues."
Carolyn B.
Mar 2017
The appointment was made on time, price was very fair and reasonable and I learned a bit about carpet installation too. I also received a referral for an excellent carpet cleaner.
Response from Rob's Carpet Repair
"Thank you for your kind words [Member Name Removed]. Please let me know if i can be of any further service."
M B.
May 2016
Mr. Crumpton and his son are very timely on their arrival and will let you know when they are on the way. They do such a great job in such a small window of time. They are very thorough in the job and clean up well. All they ask of the customer is to remove anything breakable on top of the furniture and they take care of the rest. What a pleasure dealing with this company. It's the second time we've had them out and each time they have done a wonderful and complete job. Even more, he guarantees his work. Thanks again for another great job!
Response from Rob's Carpet Repair
"That you so much [Member Name Removed]. I truly appreciate you taking the time to do this:)"
Ed A.
May 2016
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Response from Rob's Carpet Repair
"Thank you sir! Have an exceptional week:)"
Sharon D.
May 2016
unknown
Response from Rob's Carpet Repair
"Thank you so much [Member Name Removed]. Your house is beautiful and HUGE:) Let me know if you have any issues, and have a fantastic week!"
Elaine B.
Apr 2016
It was great! He was very friendly and professional and reasonably priced.
Response from Rob's Carpet Repair
"Thank you for the kind words, [Member Name Removed]. Please call me if I can be of any further assistance."
Albert A.
Mar 2016
Rob provided a quote over the phone based on my description of what needed repairing. He later reduced the quote after arriving at my house and seeing the issues first hand. The whole process of quoting and completion took only a week. He arrived promptly with others to help move furniture so I didn't have to. He removed all the wrinkles in my carpet. He does quality work.
Response from Rob's Carpet Repair
"Thank you so much for the work and the kind words, [Member Name Removed]. The best of luck selling your home!"
Annette B.
Mar 2016
Rob arrived on time. He is extremely personable and professional. Master at his craft....took the time to explain what he would be doing and the expected results, which I was pleased with. Had 2 stairs that were not part of the original job and he took care of that as well. Thanks Rob for the excellent service!
Response from Rob's Carpet Repair
"You are more than welcome, [Member Name Removed]. Thank you so much for the tip and the kind words. Call me if you have any issues and try to enjoy the rest of your vacation:)"
JANET W.
Mar 2016
Rob arrived on time and completed the job in about 2 hours. He was very personable and I enjoyed him being .
Response from Rob's Carpet Repair
"Thank you so much for the work and your kind words:)"
Carolyn H.
Mar 2016
Arrived promptly on time. Gave me a estimate for the work I described prior to coming to my home. Adjusted the price slightly when I added some extra work.
Response from Rob's Carpet Repair
"Thank you for the work and your kind words."
Bob G.
Feb 2016
I was thrilled with Rob's work! I never imagined that this area could be patched so well. He was able to use a leftover piece from our original installation, and beautifully hand worked the patch. The job was made more difficult because my carpet is 100% wool berber. In addition to the quality work, Rob was professional, on time, and a pleasure to work with. He gave me a quote for stretching some wrinkles in our upstairs carpet, and I will definitely call him when we are ready to move forward. Thanks, Rob!
Response from Rob's Carpet Repair
"Thank you, [Member Name Removed]. I was just talking to my wife last night about you asking me if I knew anybody else who might be able to do it. I think you're her new best friend. I also forgot to take an after picture for my portfolio. But that will work out because when I come back to stretch the upstairs, it will be close to invisible and ill take it then. Thanks again for the work, and especially the laughs:) Be breezy!"
Carolyn B.
Jan 2016
Rob was punctual, attentive and neat. He arrived as scheduled. shared some great carpet tips and was efficient and cleaned up well when the job was done.I would DEFINITELY use his services in the future.
Response from Rob's Carpet Repair
"Thank you [Member Name Removed]. It was an absolute pleasure working for you. Please let me know if I can be of any further service."
David L.
Jan 2016
A large stained area was cut out, and patched with a new piece I had saved when the carpet was originally installed. The carpet looks as good as new, and you cannot even tell it is patched.
Response from Rob's Carpet Repair
"Thank you, [Member Name Removed]. I really appreciate it. Your pattern match berber patch is one of my best and is featured on my Facebook page @Rob's Carpet Repair. Thanks again for the work!"
Barbara J.
Jan 2016
unknown
Response from Rob's Carpet Repair
"Thank you again for the work AND the review! Have a fantastic year."
Edwin B.
Dec 2015
Rob did everything right! He showed up on time, allowed us to walk him through the areas where we thought the carpet needed repair and then he explained to us how he could best tackle the work needed to return our carpet to a "like new" condition. He is hard working, very detail oriented, and fully explains how he will go about getting the carpet repaired. He has all the sliders necessary to move furniture around and was careful to avoid any damage to those items or the surrounding walls.
My wife and I were both thrilled with the final product---the carpet looked almost brand new! The price was fair and Rob cleaned up all of the carpet pieces that had been removed. We highly recommend him!
Rob also gave us the name of a reputable hardwood floor refinisher - we're looking at getting that work done early next year and know we can rely on that contractor if Rob recommends him!
Thanks, Angie's List, for again proving your worth in securing another professional to tackle a very important job!
Response from Rob's Carpet Repair
"Thank you so much Karen. It was an absolute pleasure working for you. I love my work, but I love making my customers happy more. There is just something about a home owners face when I do something that he/she didn't think could be done. You're extremely well expressed gratitude means that I did something right. But more importantly in my opinion, It reflects to who you are. Karen. If you ever need me for anything, even if its just for flooring advice, don't hesitate to call. I hope you don't mind but I shared the on my Robs Carpet Repair page.Excluding your last name and street address of course.Karen I wish for and your family, the absolute happiest holiday season possible."
Michael T.
Nov 2015
unknown
Response from Rob's Carpet Repair
"Thank you so much for taking the time, [member name removed]. I hope your Holiday Season is going well:)"
Cindy M.
Oct 2015
He was quick an very nice to work with.
Response from Rob's Carpet Repair
"Thank you so much for taking the time, [Member name removed]. These reviews feed me:) Let me know if you have any issues. Have a fantastic week!"
Kristi A.
Oct 2015
Rob was very professional in email and text contact before the job, and punctual on the day of the work. He repaired the carpet quickly, and also put in a small piece of tack strip that was missing in front of a door. I hadn't thought about that little job before he came over, so it was a spur-of-the-moment request, but he said it was no problem.
The repair is very good; I can tell where it is, but only because there is a difference of color between the pre-existing carpet and the new carpet strip. Hopefully that will be less obvious with time and cleaning of the old carpet.
The repair is very good; I can tell where it is, but only because there is a difference of color between the pre-existing carpet and the new carpet strip. Hopefully that will be less obvious with time and cleaning of the old carpet.
Response from Rob's Carpet Repair
"Thank you so much for taking the time to do this (Removed member name). Please let me know if you have any issues, or if I can be of any further service. Have an exceptional weekend!"
John P.
Oct 2015
Rob called the day before to set time of arrival and arrived exactly on time. He was very nice and professional and his 25 years of experience was obvious. He did a beautiful and timely job at a most satisfactory price and we would not hesitate to use him again, or to recommend him to our friends.
Response from Rob's Carpet Repair
"Wow, Thank you so much, [member name removed]. Lunch and such kind words, you call me anytime:)!"
M B.
Sep 2015
I could not have been more pleased and satisfied with Rob's Carpet Repair. I originally thought Rob was just coming out to quote the job of re-stretching the carpet in a sizable room and closet. He called ahead, was very punctual and I was pleasantly surprised when Rob said he could go ahead and repair the carpet during that visit. In less than an hour my carpet looked like new again and all the ripples were gone. All that Rob requests is that anything on top of bookshelves or end tables that might fall over be removed. He does all the rest. Would definitely call again if the need arises and would definitely recommend him.
Response from Rob's Carpet Repair
"Thank you so much, [member name removed]. You guys were awesome!:) Call me if you need me."
Grant D.
Sep 2015
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Response from Rob's Carpet Repair
"Thank you sir, may I have another! Appreciate the work, [Removed member name]."
Sarah M.
Aug 2015
Rob arrived on time calling first-he was very polite, had done a prework visit and gave us an estimate a few days before and then gave us an even lower price because he said the work went easier and faster than he anticipated. He educated us describing that the carpet that was used in our home has a plastic backing which requires stretching every 2-5 years. He completed the work in a short time - cleaned up the scraps and stated to contact him if a problem came up as he guarantees his work.
Response from Rob's Carpet Repair
"Thank you so much for taking the time to do this. Carpet actually has to be stretched every 3 to 5 years (depending on your heating/cooling conditions). I also like to add that if its not broke, we don't fix it. Wait until you have some obvious looseness before concerning yourself with it. Thank you again for the work, and call me if you need me."
Glenn M.
Aug 2015
Rob was a pleasure to deal with. Great communication from first contact. On time and performed good quality work for the same price he quoted me on the phone. I had half a room of carpet pulled up because we got water in our basement. Rob reinstalled and stretched the old carpet, repaired some of the padding and repaired an area where the seam was ripped. I also had him do a few extra things like tighten up the carpeting on my stairs while he was here. Highly recommend and would use Rob again for sure!
Response from Rob's Carpet Repair
"Thanks again for the work [removed member's name]. Its all about knowing your customer:) Call if you need anything!"
Mark B.
Jun 2015
Rob and his son came out on Saturday (right on time). I really appreciated Rob's efforts to work around my hectic schedule. They did a great job and the cost was very reasonable.
Response from Rob's Carpet Repair
"Thank you so much for taking the time to post this, (removed member name). Let me know if you have any issues. Have a fantastic week brother!"
Licensing
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FAQ
Rob's Carpet Repair is currently rated 5.0 overall out of 5.
Yes, Rob's Carpet Repair offers free project estimates.
No, Rob's Carpet Repair does not offer eco-friendly accreditations.
No, Rob's Carpet Repair does not offer a senior discount.
No, Rob's Carpet Repair does not offer emergency services.
No, Rob's Carpet Repair does not offer warranties.