Precision Roof Contractors

The roof installation was good, but we had a leak approximately 1 year after installation.  The leak was repaired however it took a tremendous amount of effort and threatening to get the leak and the damage inside the house repaired.  The fix only lasted until May 2014 and now we again have the same leak, same damage all over again.  I have called many times, never talking to a human but left voice mail.  I have also emailed and left several messages on the website requesting a response.  The result...crickets...and I am not sure they are in business any more because I have had zero human contact.  The leak continues as of 8/4/14 still without a single response.

Hands down, the most UNPROFESSIONAL company I have ever dealt with.  Too many problems to list, but unresponsiveness being the main problem.  Also never received my manufacturer shingle warranty paper work.  Contacted the BBB to file a compliant and the company never responded to either me or BBB.  DO NOT USE THIS COMPANY!!!

The roof on my home was replaced by Precision Roof Contractors and it looked good.  We had immediate signs of water damage and leakage, but PRC came out and made repairs at that time which seemed to fix the problem.  The roof is still within its warranty period.  
However, In November 2013, we found leakage and water damage at the chimney flashing during a siding replacement project.  This had caused structural support (wood) damage and a large crack in the drywall in a room directly under the chimney.  In order to complete the siding job, PRC verbally agreed to reimburse the siding contractor for necessary repairs in November, but have not paid.  The drywall crack has not been repaired.
At the same time (November 2013) we found water damage on the ceiling of the garage and another room.  To investigate, we cut through the garage sheet rock  and can see visible 'daylight' holes in the shingles.  This has caused leakage that is apparent as water damage on the ceilings, but the extent of the internal damage is not yet known. 
While I have produced the signed warranty along with multiple pictures that clearly show the damage and problems, and PRC has acknowledged the roof is under warranty, they have been unresponsive.  Joey has not retuned calls or email, and failed to show up for two scheduled appointments to review the damage.  After 4 months, I see no sign that PRC intends to fix my roof or repair the damage it has caused.  I would not recommend PRC based on their lack of attention to a faulty product that is still under warranty.  

They were great. When I get ready to do windows I am going to call them. The owner came in at a good price and did a good job. They were quick and I have had no problems. He went above and beyond by repairing a leak I had on a tin roof on my back porch. He did not charge any extra and just fixed it while he was doing the main roof.

As I said, we are very pleased with the entire job.
At first, I felt like I was tricked into signing their contract. When I say tricked, I was told that signing was the only way that they could go forward and that if my insurance company turned the roof replacement down I would have no obligation to them. So, I signed not fully understanding that if my insurance approved the roof replacement, this contract would basically force me to let Precision do the new roof. At this point, I really didn't believe the State Farm would approve to replace a 20 year old roof even if it had hail damage. Well surprise, State Farm approved the replacement. At this point we still thought that we could shop around and get bids. That is when we discovered that we had to let Precision do the roof or we had to pay them 25% of the value of the new roof. At this point, we were angry and not too sure how good of a company they were. I  read the other three reviews on Angie's List and saw that the one home owner that had a roof put on by Precision was very satisfied. I asked Precision for more names of recent roof installed in my neighborhood. They gave me several names. In all, I talked to five other recent installs. All five of them were very pleased. I even drove by three of the houses to look for myself. Back to that word 'Tricked'. If I was tricked into having a $16,000 roof replaced with my insurance paying nearly all of the cost, I would love to be tricked like that daily.
After my roof install, two of my neighbors signed the Precision contract fully understanding of how it worked. One of them, my next door neighbor was turned down by his insurance company. At that point, he really had no other obligation. The other neighbor had his approved and got his roof put on in December. As far as I know, he is very satisfied too.
When I was talking to home owners that had had roofs installed, one of them gave me some advice about looking for nails. Even though the Precision does a good job of picking up nails, it is inevitable that some will be missed. This man advised me to look for them in gutters and around down spouts after a rain. In all, I probably found 20 nails. Some were in the gutters and down spouts and a few in the road in front of the house.  I think that this would happen with almost any roof installer. I only mention this as advice to anyone, take some time and look.
After my roof install, I had three occasions to call Precision to come back. The first call was about one shingle that had a bad spot on it. The spot was about 3 inch diameter and it was on the front of the house where it was visible. I had also discovered a gutter that had gotten bent. A man came the next day and fixed both. The second call was about a leak around the roof vent for my hot water heater. Two men came the next day and fixed it. The third call was for another vent leak. This vent was for my upstairs heating system and the leak just happened to leak down onto a ceiling pull down ladder. After discovering this leak, I look closely at the topside ot the ladder and could tell that this leak had been occurring for a good time. I call Precision and told them what I had found. Even though it was not caused by them, they came out and sealed it anyway.

It was the first time I had used them. The job went acceptably.  I would use them again. I had to stay on them a bit to get the job done.

The Sales Rep and Company as a whole were EXTEREMELY helpful, informative, and professional. If I called in to see where I was in terms of production they informed me that the materials would be in my driveway within the week. VERY SUPRISING TURNAROUND seeing as how it was just 3 weeks into the process. Then two days before they came the sales rep that was handling me called just to remind me. The roofers that installed my roof arrived on time and were very respecful of my property. The yard was left in emaculate condition (acctually cleaner than when they started). the only evidence that they were there was the new roof. Then the rep called me to let me know that the insurance company was sending the check through the mail. the only time I needed to call someone this whole time was to say that I had received my checks and scope because the Sales rep was so thurough and seemed very invested in my project. Not one did I feel pressured or cohersed into anything. this was the smoothest overall experience I have had dealing with any type of construction. I never expected working with an INS co could be so hassle free. I would without a doubt work with Precision Roof Contractors again!