As licensed contractors we can build your custom home or take care of all your home improvement and painting needs. We understand how important your home is to you and that is why we pride ourselves on getting the job done right the first time and to your satisfaction. For professional service you can count on, call us today!
Home Painting, Home Remodeling, New Home Construction, New Siding , See "Services Offered"
Number of Stars | Image of Distribution | Number of Ratings |
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54% | ||
3% | ||
0% | ||
0% | ||
3% |
"Hi Mr. Brennan, Really appreciate your review. Your bathroom turned out awesome. I've already put your pictures up for others to see how amazing it came out. Please let us know if we can be of service in the future. Thanks again, Nick :)"
"Hi Sam, I've had a chance to read your review, and honestly, I'm at a loss for words. If the truth be told, I was planning to call you to ask for a review, and I rarely do that. I had no idea there was a problem, especially given how well we got along over the phone. I wish you would've called me at some point during your drywall project, so I could have addressed your concerns. I spoke with Julio and he is equally shocked. Having said that, if you have written such a review, you are clearly not happy. Let me say first, I am deeply sorry for your experience. I assure you, that was not our intention. The reason we have 69 reviews with a 5- star rating on HomeAdvisor is that we try to make every customer happy, so they will call us back again and again. Please see some of my thoughts below as I have tried to comment where I thought it was appropriate, but by no means is it an attempt to make excuses. I do hope you we are happy with the final product except for the Sheetrock sanding. I have not heard anything to the contrary from you or Julio. As far as the phrase "leave ready for paint", it is understood within the industry that the painter will take over from there and do the final prep and paint. This is a common industry practice; however, I can see where the wording could have been misleading. At any rate we will make changes in this area and thanks for bringing it to our attention. I get your frustration with the guys not showing up on the day and/or time you expected. It is extremely frustrating for me as well. If you have ever owned a business, you definitely understand how frustrating it can be. Fortunately for all the happy and satisfied customers over the past 10 years, it has not happened often. I assure you; we will be addressing this at our daily briefing and will work to come up with ways to improve going forward. Regarding the Project Manager not coming back after providing the original estimate, that is not part of our business model. As the owner, I personally call every customer immediately after I email their estimate to inform them that I have sent the estimate and to ask if they have any questions or if they would like to request a start date. Often customers do not answer, but I always leave a message. I apologize if for some reason you did not get the message, but I did leave it. Your Project Manager only gets involved after the job has been awarded, and he is been assigned to the project. In closing, I want to say thank you for giving us an opportunity to earn your business and I apologize that we disappointed you with less than a perfect experience. If you will give us another chance to bid on one of your projects in the future, I assure you we will raise your experience up to standards that we are known for, great customer service. Please call me now or any time to discuss your experience further or if we can be of service in the future. I would be happy to speak with you anytime. Kind Regards, Nick."
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Sunday: | Closed |
Monday: | 9:00 AM - 6:00 PM |
Tuesday: | 9:00 AM - 6:00 PM |
Wednesday: | 9:00 AM - 6:00 PM |
Thursday: | 9:00 AM - 6:00 PM |
Friday: | 9:00 AM - 6:00 PM |
Saturday: | 9:00 AM - 2:00 PM |