Chattahoochee Animal Clinic

"Thank you for the review of our hospital. We look forward to seeing you in the future. -Dr. Smith"

"Thank you for the recommendation. Communication is key in patient care and something we take very seriously at CAC. Modern technology, such as social media and email have enabled us to take this communication to the next level. Thanks again for the great review. Take Care. -Dr. Smith"

"Thank your for your kind words and taking the time to write a great review. -Dr. Smith"

"I am writing you today to clarify and respond personally to your comments. I've also attached the latest bulletin from the FDA regarding all online veterinary pharmacies as documentation to your comments on PetMeds. (http://www.fda.gov/downloads/forconsumers/consumerupdates/ucm115432.pdf) I would also suggest you confirm with the State of Georgia Board of Veterinary Medicine (1-478-207-2440) and the American Veterinary Medical Association (AVMA) Insurance Group (1-800-207-2440) in regards to your comments on PetMeds and the restrictions of clients assisting in their pet's exams. Online Pharmacies: As we've documented and explained to you on two separate occasions, veterinarians have been warned and instructed not to engage in any way with any veterinary online pharmacy since none of these pharmacies purchase their prescription products through legal channels. In fact, as you'll read it is illegal to sell or purchase prescription medications from outside the U.S. In each and every case, these online pharmacies purchase their prescription medications outside of the US or illegally from unscrupulous veterinarians around the globe. In fact, a high percentage of these drugs are out of date and repackaged, counterfeit, or not drugs at all. This year alone we have treated 3 dogs with Heartworms that were using heartworm preventatives from these online pharmacies. None of these three clients received any support from the manufacturers of the product or the online pharmacy, even though the pharmacies claim they guarantee their products. So, in the effort to protect our clients and patients, we offer either a competitive price on the products we carry or a written prescription for those who still choose to buy online. As there are too many products for us to carry, we have chosen to carry the best products with the best prices for our clients. Your comment that we intentionally "make it difficult so you will buy from them instead (borderline illegal and definitely unethical)" is unfortunately incorrect and misdirected. Licensed Veterinarians are the only legal channel currently for clients to purchase heartworm preventative. As consumers, we (veterinarians) can't wait until this changes and pharmacies are allowed to carry these and the other veterinary only medications. None of us went 8 years or longer to school to sell drugs. We are trained in medicine and surgery, not sales. Clients assisting Veterinarians: The AVMA, Georgia State Board of Veterinarians, and the AVMA GHLIT (Insurance Group) have cautioned all veterinarians against clients assisting veterinarians. The short story is that if your animal hurt you in any way and you decided to sue your veterinarian, our insurers consistently refuse to cover such incidents. Because of the threat of lack of coverage, veterinarians have all been cautioned and advised to not allow owners/clients to assist in any way with their animals. I personally told you this and commented that this came about from the many attorneys that have found this scenario to be lucrative for them. Again, your comment and accusation that we told you this so we could anesthetize your pet is incorrect and misdirected. We offer a below cost option for fractious, stressed, or difficult cats so that they are not traumatized by the procedures we often have to perform. In your case, the receptionist erroneously coded the computer for a surgical anesthetic in addition to the below cost option. You called and notified us of the error and we immediately removed the charge and immediately credited your credit card. So, again your comments are both incorrect and misdirected. Member, at this point it's clear that you see the glass half empty and see our efforts and diligence as negative even after our attempts to explain things. I'm told we've sent your records to you and feel that is the best solution. We wish you the best and happy new year Dr. Andy Morton"