
Animals B Gone
About us
Animals B' Gone provides Commercial and Residential animal control and removal services in Metro Atlanta. Licensed and insured, we specialize in permanently removing and sealing up homes against Rats, Flying Squirrels, Gray Squirrels, Bats, Birds, Raccoons and Snakes. Other services we provide include installation of seamless gutters and downspouts, our exclusive RodentGuard gutter protection system, crawlspace & attic decontamination & re-insulation services. License - 11975. Additional e-mail - [email protected].
Business highlights
Services we offer
Bats, Bees, Flying Squirrels, Raccoons). Attic & Crawlspace cleanup / decontamination & re-insulation services. New gutters & downspouts, Rats, Residential & Commercial Nuisance Wildlife Control / Exclusion (Gray Squirrels, RodentGuard gutter protection system. ChimneyArmor chimney pan restoration. Rodent free clearance letters., Snakes
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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I hired him to do it all. He and his crew arrived, and they worked all day, until long after dark, and then returned the following day to complete the job. I have never been as impressed with a company like I am this one. The work they did was stellar! I was particularly impressed with their depth of knowledge and expertise repairing my chimney caps and flues. I don't think I could have hired anyone that would have performed a higher quality job. I had gotten bids from several other companies for the chimneys and Ken's bid blew them all away. Not to mention the other companies had insisted that I needed to replace all 3 chimney caps and shrouds, when Ken capped the other two to prevent water from coming in, and saved me a ton of money.
I cannot say enough about how pleased I am with the job that they did. His crew was polite, kind and respectful. I have called Ken about a couple of other issues (regarding him doing additional work for me), and he always gets right back to me. He may not always answer the phone, because I know that he is likely on someone's roof; but he always shoots me a text or calls me right back. If you are looking for exclusion work, gutters, chimney work....rest assured Ken will take care of you like he was taking care of his own home.
Upon initially contacting the company we set a date and time for them to come out and provide an estimate. This went well and because I liked what I heard I decided to hire them to perform the work without seeking further estimates.
And then I waited to hear back.
And I waited.
Ten days later I contacted them to find out what was going on. After receiving an explanation I decided to hire them to do the work, and a date for the work was agreed upon.
The crew worked on my house all day, performing the work previously agreed upon, and I paid via check. At time of payment we agreed that they would come back three days later to check the traps, as well as sending me a receipt for my payment via email.
It's been nine days and neither of these have occurred.
I'm tired of waiting for them to get back to me.
I've not gone to the attic to check the traps, and thankfully I also not heard any of the activity that I heard constantly prior to the work being performed.
"My name is Ken Boone and I am the Operations Manager for our company. First let me say I very much appreciate your business and you taking the time to give us a review here on Angie's List. Since I am ultimately the one who is responsible for the quality of our exclusion work and our trapping programs, I was very disturbed by your comments. As you already know upon learning of the problems you had I investigated the matter fully. What I learned is that you are absolutely 100% correct, my team and I did in fact completely drop the ball where you were concerned. We did, as you said, fail to check your traps. It is very important to me that when we make a mistake as we did here in this case we publicly admit that mistake. Furthermore, I'd like to inform you and all of Angie's List members as to exactly what happened and where we went wrong. I will outline the events here as I discovered them. Please note that I am not in any way attempting to minimize our mistake nor make excuses because as I said earlier in this case we are 100% at fault and I will personally refund your money for the trapping program and send you a gift card to Longhorn Steak House as a token of my sincere apology. As it happened your tech Sean Caruso went on vacation the day after he performed the work at your home and set the traps. When he entered your job information into our system he entered the job incorrectly in the trapping category as "Customer Checking ." I was personally covering for Sean while he was gone and when I reviewed your file and saw "Customer Checking" I was not aware that the traps needed to be checked. What I am puzzled by is your comment that you said you contacted us and didn't receive a return phone call. Since I am the one who answers the phones for our company, I'm not sure exactly how this could have happened. Our phone system holds the last 100 phone messages before it purges the oldest message. I have gone through each of them and I am not showing a record or you having left us a message regarding the traps needing to be checked. Since Sean's business cell phone was forwarded to our main number in his absence, if you left a message for him personally I should have received it that is of course, assuming our phone system was working correctly as designed. Please note, I am not in any way disputing your claim, if you say you tried to contact us then I'm sure you did I just need to know exactly how so I can track down the error. I can tell you, that we are currently in our peak season and I am having to work in the field on a daily basis. I will admit, I'm not able to answer every phone call, as I am frequently with another customer and when that is the case I do allow the call to go to voice mail. But I pride myself in the fact that I return all phone calls as soon as I am free which is rarely in excess of 30 minutes. I would be grateful to you if you could give me more information in that regard and possible tell him exactly what number you called and if you left a message. It is very important to me that if we have a flaw in our system or if and when we forward a cell phone to our main number that the messages are not carrying through that I resolve the issue. This error on our part is very embarrassing to the company and to me personally needless to say, I do not want to encounter the same issue in the future. Again, I would like to extend my sincere apologies. My personal phone number is 770-757-1783 and my email address is [email protected], as you know the work we performed at your home comes with a Lifetime Guarantee, if in the future there is anything you need, please do not hesitate to contact me directly and I can ensure you there will not be any further issues. Again, thank you for allowing us to service you and I will be mailing the refund check and gift card to you within the next 5-7 business days."
"Thank you for taking the time to review us. My apologies again about Dave missing the appointment due to the issues with his van. We have had that van in the shop 3 times in the last thirty days. Hopefully we now have the issue resolved completely, as it turned out a fuel line was being pinched and cutting off the gas flow, the problem was it was only happening when the weight shifted in the van, so the van would run fine and then die completely. We would have it towed and the dealer would test it and it would run fine because the towing shifted the weight off the fuel line that was pinched. Very strange issue. Yes, you do have a lifetime guarantee with us which means you can rest assured you are completely protected. Hopefully there will not be any new issues but as I am sure you know those squirrels are highly capable animals so IF there ever is an issue please do not hesitate to let us know. My name is Ken Boone and I am the Operations Manager, please feel free to contact me personally if you ever need anything 770-757-1783. It really would be my pleasure to serve you!"
"Thank you [member name removed] for the kind words! We feel the same way about you! Unfortunately, not all customers are easy to work for, but you surely are! Remember, we have now sealed your entire home so there should not be an issue but if there is then rest assured you are covered. Everything really went smooth with the job. I know this is/was and unexpected expense but the good news is we caught and fixed a couple issues with the roof shingles that would have or could have caused some water issues. Those are now fixed and I went over the roofline very carefully personally after my guys finished not only checking their work but to ensure no other water issues. Thanks again, it really was a pleasure to work for you! If you ever need anything don't hesitate to call.."
We recommended them to my brother-in-law and hew was extremely impressed and they completely removed and a family of grey squirrels form his attic and walls.
Call these folks-they will do a great job!!
"Thank you for taking the time to review us. I can appreciate you waiting, because you are absolutely correct in the fact that TIME will tell. You have a lifetime warranty with us, so please do not hesitate to contact me personally if you every need further assistance. Ken Boone - Operations Manager, 770-757-1783"
At this point I called Animals-B-Gone, since it was obvious that mice were an ongoing problem in the attic. Mr. Boone came out exactly on time, and inspected my house and found quite a few things that were either absent or not installed correctly, that were supposed to keep critters out. I set up an appointment to get these items fixed. He and his crew arrived right on time in the morning, and got to work, installing flashing around the edge of the roof and caulking gaps and voids. This included around the trim and windows. While installing the flashing, they cleaned and corrected the installation of the gutters. (These had been improperly installed by the builder, so that water had to run uphill to reach the downspouts. This resulted in standing water, which gave mosquitoes a place to breed, and excessive weight during downpours causing the gutters to pull away from the eaves, leaking water over both the front and back edges of the gutters. Besides mosquitoes, the standing water is also attractive to various animals like mice, squirrels and insects.) The Animals-B-Gone crew replaced the nails with screws, and sloped the gutters correctly. They also corrected an area of ground near my foundation that was sloped toward the house, that could cause a buildup of water against the foundation. The gutter above this area was one of the ones that had been overflowing in heavy rain. (They actually mixed up some concrete to make a splash block to direct the water away from the house.) The gutters now work very well, and we have had some very heavy rain since this work was completed.
The day after this work was completed, I left on vacation for a week. When I returned, I found evidence of mice in the house (droppings, and gnawed items.) Mr. Boone said this might happen as the mice eat up any food they had stored in the attic and get desperate. I set out the traps in the kitchen and the attic. The next day, I saw a small mouse crawling around in my den, which I killed, and the following day, I found a dead mouse by my file cabinet. Since then, I have not seen any more evidence of mice, nor have I trapped any. They appear to be gone. I have also only seen one scorpion, and that was the day I got back from vacation (it was dead in the toilet) and fewer spiders and other critters since Animals-B-Gone sealed up my house.
In summary, they installed flashing and sealed up my house to prevent animals from getting in. They fixed some problems with my gutters and drainage, that had been making my house more attractive to various critters. They also cleaned the gutters, both inside and out (they look nearly new). Although this work was mainly to keep rodents out, I am seeing fewer other pests as well. This company will go the extra mile to keep the critters out of your home. I am very pleased with their work and the results, and can highly recommend them.
I contacted Shane at Aminals B Gone, and he did a great job explaining what I needed and what it would cost. I also met with two other providers before making the final selection of Animals B Gone. One was my pest control company, which I have been using for over 15 years, but they were way too expensive. Another 'critter" removal company was just too vague, and they wanted me to pay extra for attic clean-up, which I didn't need as the squirrel never made it out of the small entry space.
The actual installation by Animals B Gone took the better part of a day. They did a good job and then cleaned up all around the house. They returned about a month later and removed the exclusion door. I used a ladder and checked their work (where I could reach it), and there seems to be no spot where they didn't install the thick wire mesh. I don't see how a squirrel can find an entry point now.
I've had no problems with squirrels since, but I also have a two year warranty if they do return.
I simply cannot write a more glowing review than this one for Animals B Gone. If you need this service, don't wait for the problem to get worse; and don't hesitate to call Animals B Gone for the job. I don't know of anything they, or any of their competitors out there, could do to make this service any better!
squirrels. Sometimes I can see some squirrels on my roof trying to break in but so far none were able to get in.
Upon agreeing to have the company do the work, Animals B Gone's crew came and worked the entire day placing barriers around the roof of our house ( The construction gap, vents, chimney, and foundation of our house). The crew arrived, with Sean, and they set right to work. They were neat, efficient, and professional.
It took 7 hours to complete the work. They worked non-stop with a crew of 4-5 men.
I would highly recommend this company. They made us feel very good about a project that is very distasteful. We are very pleased with the way the work was done.
They will meet other price quotes from another company but the other company's warranty as well.
Animals B Gone warranty their work for life and it is transferrable to the next property owner! This means a lot to us as we now can sleep well at night.
Licensing
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