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Animals B Gone
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Concrete Flatwork - Repair & Resurface,
About us
Animals B' Gone provides Commercial and Residential animal control and removal services in Metro Atlanta. Licensed and insured, we specialize in permanently removing and sealing up homes against Rats, Flying Squirrels, Gray Squirrels, Bats, Birds, Raccoons and Snakes. Other services we provide include installation of seamless gutters and downspouts, our exclusive RodentGuard gutter protection system, crawlspace & attic decontamination & re-insulation services. License - 11975. Additional e-mail - [email protected].
Business highlights
Emergency services offered
36 years of experience
Services we offer
Bats, Bees, Flying Squirrels, Raccoons). Attic & Crawlspace cleanup / decontamination & re-insulation services. New gutters & downspouts, Rats, Residential & Commercial Nuisance Wildlife Control / Exclusion (Gray Squirrels, RodentGuard gutter protection system. ChimneyArmor chimney pan restoration. Rodent free clearance letters., Snakes
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9246 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 246 reviews
Suzanne D.
Jun 2020
Very well.
Kizzy H.
Oct 2019
Had squirrels in my attic. Animals B Gone installed a device on the house that allowed the squirrels to leave the attic but not get back in. They sealed the area where the squirrels were entering and put metal flashing all around the roof line to prevent anything from gaining access. Great job!
Sandy H.
Dec 2017
BEWARE OF THIS COMPANY AND THEIR LIFETIME CONTRACT!!! They use intimidation to try to keep customers quiet, from Ken Boone email: “Any public and negative reports you file on our company. You will be forced to defend in court because we will hold you financially liable to the amount of $10,000 dollars per report we find.” ABG completed exclusion work on our home in 2011. Prior to starting, we tried to reschedule due having new gutter/toppers installed in 1 week. Dave, the Team Lead, assured us that we would have a lifetime warranty and changed materials to allow the gutter installation. We had a reinspection done after the gutter install per our contract. Dave returned 2-3 times in the next week, assured us that everything looked good, our problem was resolved. He also did subsequent reinspection’s over the next few years. Our home remained in warranty without any issues until the employee, Dave, left the company and evidence of squirrels was discovered in our attic in 2017. At that time, we spoke with Ken Boone, he reached out to the former employee, who confirmed the above information. ABG continues to blame the gutter company for altering their work (which the gutter company denies) and refuses to honor our lifetime warranty, this should have been discovered 6 years ago, while our gutters/guards were under warranty, we had no way of knowing that the reinspections done by Dave were inadequate and it should not cost us to have our warranty work completed.
Response from Animals B Gone
"This report is completely inaccurate. The customer did tell the technician that she's having the gutter replaced, but not until we arrived at the house with a full crew to perform the work... she also made no mention of having a leaf guard system installed as part of replacing the roof. This We agreed to come back and re-inspect after the gutters were installed. She failed to mention in her review that it was only upon arriving for the re-inspection that we found that a solid leaf guard system was installed, which blocked us from properly re-inspecting our work without removing/voiding the warranty on the leaf guards. After keeping her free of animals for 6 years, we came back out and found that because the leaf guard system was not maintained, some of the wood where we had reinforced our work into had been damaged by water. Maintaining the home after we do the exclusion is the responsibility of the homeowner so new areas do not become vulnerable via water damage. In her case, because she allowed debris to collect on top and didn't pressure wash the lip of the solid leaf guard system, the wood was water damaged allowing animals to chew back through which is not covered under the warranty. We offered to charge her our cost to fix the damage, and recommended that we re-inspect the entire roofline since we were not able to do so before. She refused to pay and claimed we were not honoring our warranty, and threaten us with leaving bad reviews online to hurt our business. We try to be as reasonable as possible with our customers and have been doing so for over years with hundreds of positive reviews across different review sites. This is a perfect example actually on why we install hundreds of feet of gutters and our gutter protection system called RodentGuards each month as gutters and roofs are critical areas when it comes to exclusion. We would still be happy to come back and re-inspect our work for this customer for a fee, then re-instate her warranty."
Joe N.
Nov 2017
Work was completed but the woodpecker deterrent was not installed as quoted. Within 8 months more damage was done to the chimney face. Work and deterrent was supposed to be warranted. I have repeatedly called and left voice messages (no one ever picks up the phone) and sent emails requesting a representative to come out and relook at the problem. No one has returned my calls. I had one reply to an email promising someone would stop by to look at the problem but no one ever came to the house. All work is "guaranteed" but I guess once they made the initial repair and received payment that they don't really stand behind their work. Beware of hiring this company because if there is any problem with the work they will not respond and try to rectify the situation.
Response from Animals B Gone
"The deterrent was installed on top of the chimney pan, after you first call, we came back and added one to the face of the chimney and fixed the few new holes. We don't show any other calls from you after the last time we came out. We did reply to your email indicating we came back out... here is the email copy from Nov 7th: "You've been on the schedule several times but it had to been moved because of rain. Looks like we're showing the work was completed but they noted that the boards on the siding are the weak MDF boards which are essentially like cardboard boxes in terms of their softness. The reason why initially we did not want to reinforce the spider onto the siding was because of the type of siding you have. They went ahead and screwed in another spider on the siding around the middle of the chimney right where the holes were. But that would may not hold the spider in place in the long run. That's the best we can do." The problem pointed out is that the chimney's MDF boards are extremely weak and need to be replaced... woodpeckers go after bad wood to feed on insects. Maintenance of the home is expected with all of our work. We would be glad to come back and give you a quote to rebuild the chimney and replace the bad wood. I assume this report is old or placed before you noticed our response or looked at the repairs. Please be kind enough to re-evaluate your review / rating. Thank you."
Liz F.
Oct 2017
It went great. The crew was fast and accurate and we were rat-free within weeks.
Uma T.
Sep 2017
As expected. 4-5 hours approximately with 3 people and huge ladder.
Karla S.
Jun 2017
Determined source of noise & secured entry points into house
Mary M.
Jun 2017
The team showed up on time, evaluated the situation, explained he procedure and completed the work in a timely manner. We felt very confident that they were able to complete the job successfully. Excellent customer service!
Mourad B.
Jun 2017
Work was performed as described.
Trevor W.
May 2017
Good overall; some minor issues mostly resolved.
Andrea S.
Mar 2017
They had previously sealed our attic but we were seeing squirrels in our gutters. They replaced our gutter guards but more importantly, they accurately warned us of a problem that our previous gutter guards were causing with our roof itself and not just allowing animals to nest. The recommended Dr. Roof to us as a company that they had had good results in coordinating work. We ended up using Dr. Room (who was also the best bid) to replace our roof. The entire job was done in three days and the place cleaned up to where you would never know they were there.
Lynne S.
Mar 2017
They were extremely responsive and did great work. The squirrels kept trying their hardest to get back in, and the guys had to come back a few times, but they fixed the problems and we have been squirrel free since them. HIGHLY RECOMMEND!!!!!
Ray S.
Jan 2017
Ken Boone and his staff were extremely professional in every way. I would strongly suggest you contact Ken if you have any issues with wildlife inside your home. Could not have been more thorough. Price was excellent compared to competitors and you receive a much better guarantee with Ken.
M B.
Jan 2017
Really well, work thorough, well done, neat, matched colors of house.
James H.
Nov 2016
After a through review of the situation we were shown pictures of the entry points and what needed to be done. The crew showed up on time They explained what they were going to do and did a nice job. What sold me was the lifetime guarantee and the fact that this is there business. It is not a side operation like it is at other pest control companies.
Suzanne D.
Nov 2016
They did it very well and they were very nice. They were within my budget, which isn't big. The quality of the work was fine. They were perfectly responsive. I would use them again.
Amanda W.
Nov 2016
Arrived promptly, professional and gave a detailed estimate which was reasonable compared to others received for the same problem. Work completed quickly. No animals in the attic until 8 months later. Originally chose this company because of their lifetime guarantee and reviews that indicate they stand by it. Called them out again and they set up appointment within a couple of days. They searched out the problem and corrected it at no charge as promised. I have noticed that several customers choose to also have them replace gutters. They did offer this as a secondary estimate and we decided to have them done as well as they were more than 20 years old and likely contributing to our critter and drainage problems. Very pleased with this work as well. I want to emphasize that they did not put any pressure on us to have the gutters replaced. Animal exclusion $1700, Gutters $1500
Debra G.
Sep 2016
We live on a heavily wooded lot, and so have had problems with rats in our crawl space on 2 occasions. We thought we had successfully screened them out with earlier work on our home to enclose the area under our sun room addition, but this work was not done by specialists, so a couple of years later, the rodents returned. Animals B Gone did an excellent job of identifying and sealing off all possible entryways for rats. Moreover, they helped us address an ongoing problem of water draining into the crawl space, causing moldy conditions. They also fixed duct work that had loosened and taped up pipes that were dripping into the crawl space. I remarked to my wife after they completed their work: "I feel much safer now." It doesn't get much better than that.
Lynne S.
Aug 2016
Sean and Ken are BY FAR one of the best service providers I have EVER used. Professional, honest, prompt, reliable, stand by their work, dedicated and just plain nice people. We have a bunch of very tall trees next to our house and we had an opening that was just big enough our flying squirrel neighbors to enter and get into the attic. They sealed it but those little devils ended up getting back. We had an odd situation where the first solution didn't hold up. But they came back and found a more "bullet-proof" solution - and so far, so good! I HIGHLY recommend Animals B Gone for any service they provide because they are going to stand by their work - which we really appreciate it!!
Marvin D.
Jun 2016
unknown
Laura A.
May 2016
Sean and Ken (and crew) from Animals B Gone performed all services as contracted and even some extra that we asked for. They arrived each day as scheduled; they explained what they were doing and why. They are experts in the both the critter removal and the home repair. They took pictures of the area that we could not see (on roof). They cleaned up afterwards each day. Very professional. Note: The replacing the gutters was an extra item that we chose; the approx price of just the exclusion/repair was $2200. We would highly recommend them.
Ash I.
Apr 2016
I had used Animals B Gone for work at a previous house. We had squirrels in the attic space. They did exclusion work and I was very satisfied. Part of the appeal for me was their commitment to humane trapping. Therefore, when I had what I assumed was a significant problem in the attic of my current house - they were an obvious choice again.
Sean responded promptly and did an initial inspection. He found evidence of squirrels inside the attic - but once up on the roof, found that siding on the chimney had been pulled away leaving a significant hole. This appeared to be the work of a raccoon. With flash flood warnings, we were expecting serious rainfall. Sean immediately performed temporary repairs to make sure water didn't get in - but in a way that allowed any animal inside the attic to still be able to get out. These temporary repairs were free.
We discussed and agreed upon exclusion work. This involved putting mesh around the roof line to stop animals getting in. Similar work was done around the chimney. As is always the case - Sean took extensive photos of what he saw and gave clear rationale for his approach.
I also brought up some other issues around the gutters. In some areas - they were getting clogged. Sean volunteered some observations regarding water damage. I was already considering gutter covers. Sean suggested several different options to address the gutters - not all of the options involved using their services.
In the end - I had the exclusion work done - and the chimney repaired. Flashing was added around the gutters and roof to control water flow. Gutters were covered on the upper roof and extended in a couple of places to alleviate very obvious issues where upper level gutters drained onto the lower roof rather than directly into lower gutters. I am very happy with what my dollars achieved.
I have an older house and there is much work to be done. I will have no hesitation in using Animal B Gone again. Apparently - they are extending their service offering and I have deferred some repairs which I will call upon them to do at a later date. There is an honesty I feel when dealing with them that I find very refreshing. It makes me happy to give my hard-earned dollars to local business. As Sean said - they warranty their work. The only way their business makes money is if they do the work to a standard that negates the need for further warranty repairs.
Clear communication. Quality service at a reasonable price. Peace of mind. I am totally satisfied and felt compelled to write this review.
Sean responded promptly and did an initial inspection. He found evidence of squirrels inside the attic - but once up on the roof, found that siding on the chimney had been pulled away leaving a significant hole. This appeared to be the work of a raccoon. With flash flood warnings, we were expecting serious rainfall. Sean immediately performed temporary repairs to make sure water didn't get in - but in a way that allowed any animal inside the attic to still be able to get out. These temporary repairs were free.
We discussed and agreed upon exclusion work. This involved putting mesh around the roof line to stop animals getting in. Similar work was done around the chimney. As is always the case - Sean took extensive photos of what he saw and gave clear rationale for his approach.
I also brought up some other issues around the gutters. In some areas - they were getting clogged. Sean volunteered some observations regarding water damage. I was already considering gutter covers. Sean suggested several different options to address the gutters - not all of the options involved using their services.
In the end - I had the exclusion work done - and the chimney repaired. Flashing was added around the gutters and roof to control water flow. Gutters were covered on the upper roof and extended in a couple of places to alleviate very obvious issues where upper level gutters drained onto the lower roof rather than directly into lower gutters. I am very happy with what my dollars achieved.
I have an older house and there is much work to be done. I will have no hesitation in using Animal B Gone again. Apparently - they are extending their service offering and I have deferred some repairs which I will call upon them to do at a later date. There is an honesty I feel when dealing with them that I find very refreshing. It makes me happy to give my hard-earned dollars to local business. As Sean said - they warranty their work. The only way their business makes money is if they do the work to a standard that negates the need for further warranty repairs.
Clear communication. Quality service at a reasonable price. Peace of mind. I am totally satisfied and felt compelled to write this review.
Sam K.
Apr 2016
I had several vendors come out and look at the squirrel issues. The main reason for choosing Animals B Gone was the thoroughness of their evaluation and the documentation of the services to be performed. I liked the idea of paying after the project was completed. No deposits required. I also considered how long they had been in business as an important factor in my decision.
They showed up when they said they would and did the work to my satisfaction. Their workers were courteous and did a thorough job of cleaning up. We added a couple of items to the project during the repair and they were willing to accommodate the changes without issue. Expectations were met and exceeded. No surprises after the project was started nor up-sell tactics. They did point out some additional repairs on the chimneys that I might want to consider, which I did. A couple of months later we discovered a squirrel back in the attic. They were very quick to respond and repair the wood.
During the first project I made the decision to replace all of the old insulation and do a thorough cleaning of the attic and any repairs to wiring before installing the new insulation. We agreed on a price and the project began. Because this project required a lot of coming and going thru the house into the attic my wife and I were concerned about the dust, tracking and other issues related to this kind of work. I was totally impressed when they covered or removed their shoes when coming inside the home. They completely covered all furniture near the attic with plastic and laid down covering throughout the 2nd floor. Chords, hoses etc were never laid on the carpet that was not protected. The clean-up was just as impressive including rolling up the plastic and other coverings in such a way that the dust and debris did not fall off onto the carpet.
We did have an issue with the pricing on the second project as they miscalculated the square footage of the attic and this was not revealed until the invoice was presented. It was clearly a mistake on Animal B Gone's part and they were willing to take the entire hit if necessary in the interest of customer satisfaction. Based on past dealings with this company, I felt this was an honest mistake and we worked out an amicable price that was agreeable to both parties.
Summery: Animals B Gone did what they said they would do, when they said they would do it and they stood behind their warranty to come back if we had any squirrels return.
They showed up when they said they would and did the work to my satisfaction. Their workers were courteous and did a thorough job of cleaning up. We added a couple of items to the project during the repair and they were willing to accommodate the changes without issue. Expectations were met and exceeded. No surprises after the project was started nor up-sell tactics. They did point out some additional repairs on the chimneys that I might want to consider, which I did. A couple of months later we discovered a squirrel back in the attic. They were very quick to respond and repair the wood.
During the first project I made the decision to replace all of the old insulation and do a thorough cleaning of the attic and any repairs to wiring before installing the new insulation. We agreed on a price and the project began. Because this project required a lot of coming and going thru the house into the attic my wife and I were concerned about the dust, tracking and other issues related to this kind of work. I was totally impressed when they covered or removed their shoes when coming inside the home. They completely covered all furniture near the attic with plastic and laid down covering throughout the 2nd floor. Chords, hoses etc were never laid on the carpet that was not protected. The clean-up was just as impressive including rolling up the plastic and other coverings in such a way that the dust and debris did not fall off onto the carpet.
We did have an issue with the pricing on the second project as they miscalculated the square footage of the attic and this was not revealed until the invoice was presented. It was clearly a mistake on Animal B Gone's part and they were willing to take the entire hit if necessary in the interest of customer satisfaction. Based on past dealings with this company, I felt this was an honest mistake and we worked out an amicable price that was agreeable to both parties.
Summery: Animals B Gone did what they said they would do, when they said they would do it and they stood behind their warranty to come back if we had any squirrels return.
Kizzy H.
Jan 2016
unknown
Terry L.
Jan 2016
unknown
Licensing
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FAQ
Animals B Gone is currently rated 4.9 overall out of 5.
Animals B Gone accepts the following forms of payment: CreditCard
Yes, Animals B Gone offers free project estimates.
No, Animals B Gone does not offer eco-friendly accreditations.
No, Animals B Gone does not offer a senior discount.
Yes, Animals B Gone offers emergency services.
No, Animals B Gone does not offer warranties.