Rocky Sanders Hardwood Floors

They did a great job at a fair price.

unknown

Disappointed and would NOT recommend. We picked Rocky Sanders based on recommendations and his Angie's list rating. The first time he finished the floors, there were bubbles all over the floor, mostly around the HVAC vents, which he tried to sand out. He told us he used a new polyurethane and had an ‘expert’ come look at the floors. We were told it was probably something that had been put on the floors years ago. When the crew tried to sand the bubbles out it caused scratches all over the floor. He had to completely start over. He then restained and put polyurethane down instructing his crew to not run the air this time while drying. After the first coat of poly was dry during the second re-finishing and without asking permission, he sanded them all over again because he didn't like the way it looked. While we appreciated the drive for perfection, we should have been consulted before sanding our floors for a 3rd time! We were told the crew used the wrong grit for the second sanding. There were different workers here all the time and some of the workers were not professional. The three sanding left dust everywhere. The crew vacuumed the baseboards and window sills, but did not get even close to it all and there was a thick coat of dust on our newly painted walls. In addition, the baseboards and walls were scratched and stained. Do not paint your walls before your hardwoods are refinished by Rocky Sanders. He offered to have the crew come back and vacuum, but we refused based on their prior work. He was very sorry and apologized. Rocky did not ask for payment until the job was completed. At that point, he expected full payment despite the week and half of additional agony and property damage.
It was really a nightmare experience for both parties and caused a lot of stress. Two positives are that he did "make it right" by continuing to work on the floors and the end product turned out nicely but horrible experience getting to that point.

Excellent work on a difficult job. You will not be displeased with the quality of work done.

They were professional and thorough, matching the remaining flooring so that the repair isn't even noticeable. They arrived as scheduled, worked steadily, and cleaned up completely .

Great work, quote was dead on. Brought life back to some dead floors. They look great.!

He made his quote the day I called and his actual charge was exactly what he had quoted. The floor looks terrific!

Excellent service and work!

He came out a little bit higher than the estimate just because the floor was in worse shape, but he came in very close to the estimate. We were very satisfied. He was here on the spot of the time he said he would be. Whatever he said he would do, he did it. For medical reasons we had to stay in the house while he was there, and he went out of his way to help us out. The cost included moving furniture and other side things. He was excelent.