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NGE heating and air conditioning

Heating and Air Conditioning Service, Appliance Repair,

About us

Rome Georgia's oldest HVAC contractor. Rome's only Carrier factory authorized dealer. We maintain the highest standards in quality work and customer service and also have the most NATE certified technicians. Addtional contacts – Jay Palmour, [email protected] (Service Manager), Bill Dudley, [email protected] (Project Manager), Jon Ledford, [email protected] (Project Manager), Amy Quigley, [email protected] (Office Manager), Amanda Diggs, [email protected] (Service Dispacher)

Business highlights

Emergency services offered
80 years of experience

Services we offer

We perform all work associated with the heating, ventilating and air conditioning. Residential: Standard forced air, geothermal systems, boilers, chillers, floor heating. We service all brands. Commercial and Industrial: Boilers, chillers, energy management, digital controls systems. We service all brands. We also offer metal fabrication.

Services we don't offer

We offer all services for HVAC.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.620 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
20%
3
0%
2
0%
1
5%

Filter reviews by service

Showing 1-20 of 20 reviews
Kathy S.
Aug 2017
5.0
Yes, I recommend this pro
We have used them for 30 years and have a contract with them. Always satisfied.

Michael S.
May 2017
5.0
Yes, I recommend this pro
$125

They are good. They come out twice a year to check our heating and air and whenever we have an emergency or anything. They also do our rent house. I have had to work with others and they are quite comparable. They are very quick. Every once in a while you get stuck behind somebody. They are reliable and I would tell others to use them. They are reasonably priced.


Brent E.
Dec 2016
5.0
Yes, I recommend this pro
Tech id'd problem quickly and resolved same. Was fair and honest.

Gary M.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Alan B.
Nov 2015
5.0
Yes, I recommend this pro
NGE is always great. Their personnel are on time, thorough, and very professional.

Steve F.
May 2015
5.0
Yes, I recommend this pro
unknown

Denise P.
May 2015
4.0
Yes, I recommend this pro
$70
.

Roberto S.
Jun 2014
1.0
$278
unknown

William G.
Jun 2014
4.0
Yes, I recommend this pro
$125
A team of two plumbers showed up a few minutes late.  They quickly identified the problem, explained what they were going to do to fix it, and had it resolved in a matter of minutes.  They were friendly, clean-cut, and professional.

Loren H.
May 2014
1.0
$2,400
When I first made the appointment, I was told that it would be NINE DAYS before anyone could come out and fix my AC. honestly, at that point my first reaction was to go with somebody else...but unfortunately I didn't. instead, I thought "we have been customers of theirs for eighteen years...let's tough it out for the home team"...and so that's what I did. The temps were in the high 80's in my bedroom, and it was getting hotter by the minute, but I just sweated, and waited for my scheduled appointment date.
in the meantime I had some trouble with my phone, and had to update the firmware, etc. which took most of the day yesterday.
When I get my phone back up, there's a message from NGE, saying they just needed to confirm the appointment for Saturday.
I called them back, and they had GIVEN MY APPOINTMENT TO SOMEONE ELSE.
Needless to say, I was livid.
I called around, it was at least 4-5 days before anybody could come out...if I had said "forget NGE" to start with, I would probably have AC service right now.
If you choose to go with them, and they give you a RIDICULOUSLY LONG wait time, just go with someone else. They obviously have too much business already, and it's just not worth the trouble.


Virginia M.
Apr 2014
5.0
Yes, I recommend this pro
$72
Technician was very nice & professional. I appreciated his honesty that nothing was really wrong with my unit and that I didn't have to buy anything! This was my first contact with NGE, and it was limited, but the experience was very positive.

Nolan S.
Jan 2014
4.0
Yes, I recommend this pro
$160
Repaired gas furnace.

Denise P.
Jul 2013
5.0
Yes, I recommend this pro
$1,900
Arrived as promised to assess the situation.  Gave me a quote to replace the AC.  Arrived again as scheduled and replaced the AC quickly.

Helen M.
Jun 2013
5.0
Yes, I recommend this pro
$171
Great, quick response even after hours, through inspection and repair at a reasonable price. Would recommend to friends and neighbors!
Response from NGE heating and air conditioning
"Thank you so much for the great review you gave our company. We all try really hard to please our customers. If there is anything else we can do, just let us know."

Thomas C.
Jun 2012
5.0
Yes, I recommend this pro
$65
Wonderful experience.

Robert C.
Mar 2012
5.0
Yes, I recommend this pro
$200
We have always had a good experience. They were very responsive.

Mike R.
Mar 2012
5.0
Yes, I recommend this pro
$80
They've been very responsive and they do a good job.  They are available and they will see it through.  I had a couple of unusual problems with the old system and they had to keep at it.  They finally found an electronic component that was causing the problem and it wasn't normal but they were persistent.  They came and when they couldn't fix the system, they then came a second and third time.  They didn't charge me for the second and third time they came.

Denise P.
Mar 2012
5.0
Yes, I recommend this pro
I have used them several times. They come when they say they are going to be here. They are honest and reasonable with pricing and repairs.

Linda C.
Jul 2011
5.0
Yes, I recommend this pro
$290
Just fine

Charles H.
Nov 2008
5.0
Yes, I recommend this pro
$150
Today they came to do the fall service. They called before the technician arrived which I think is an excellent customer service touch. The visit was quick; everyone who has come so far has been very professional. No additional charge today, it was all covered under the service agreement.

Jeff S.
Nov 2008
4.0
Yes, I recommend this pro
$280
The air conditioner was not blowing cold air and I did not know when the last repair had been done so I called for someone to come and diagnose the problem. The technician arrived on time. He was courteous, polite and professional. He gave me a full explanation of the problem and the cost before he completed any work. He had all of the parts he needed with him and was able to complete the work without any delays.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

NGE heating and air conditioning is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

NGE heating and air conditioning accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, NGE heating and air conditioning does not offer free project estimates.

Yes, NGE heating and air conditioning offers eco-friendly accreditations.

No, NGE heating and air conditioning does not offer a senior discount.

Yes, NGE heating and air conditioning offers emergency services.

No, NGE heating and air conditioning does not offer warranties.

NGE heating and air conditioning offers the following services: We perform all work associated with the heating, ventilating and air conditioning. Residential: Standard forced air, geothermal systems, boilers, chillers, floor heating. We service all brands. Commercial and Industrial: Boilers, chillers, energy management, digital controls systems. We service all brands. We also offer metal fabrication.

We offer all services for HVAC.